Quote:
Originally Posted by Codfish60
My table got disconnected at the very end of a Phase 1 tournament for one of the midstakes Monster series ($22 / $300k GTD). We were down to 3 players and on the final blind level, minutes from going through to Phase 2, it said the table was being closed.
I spoke to support and they said the tournament was cancelled. They said all they can do is refund my buy-in. They couldn't tell me why it was cancelled, only that it was due to a 'technical' issue. It's very frustrating after building a stack up for over 3 hours only for the tournament to be cancelled at the very end. I'm wondering if a PP rep on here has more information regarding this?
I have no further info it was indeed a tech issue and the game disconnected
I understand the frustration however these game have been running with no issue for sometime and it seems to be an isolated issue - apologies
Quote:
Originally Posted by onehp
Oh my god this is very very tilting...
I have my Party account on USD. I have my neteller on USD. And yesterday I requested a withdrawal for $600 USD from my party account to my neteller but I forgot to select the currency (I have no freaking idea why they even ask you for that) and I left the default AUD and today the withdrawal was deposited for $553.74.... F**k me
Quote:
Originally Posted by onehp
It is the same thing that happened to me. And I also have both of the emails the OP at that thread was talking about.
Colette, can this transaction be reversed? All of my accounts are in USD (I'm from Mexico)...
I can not do anything without further details
Can you both please confirm or PM myself the usernames and I will look into it - likely I can refund the transaction fee to correct the issue
AUD is for some reason the default option - we have feedback to the 3rd party provider and its with tech to update the option and change the default to ensure it is a better UX for the players
Quote:
Originally Posted by ac3play
Hey party rep,
Since powerfest has ended my rakeback status stayed on 0 even though I generated rake. Seems like I haven't been receiving any points towards rakeback target for all this time.
SN is plomo0plata
KR
Sent from my ONEPLUS A3003 using Tapatalk
It could be a display issue?
From 25th - 1st you earned 17.5 points
The next week - 2nd - 8th at this point you have the same
I dont see any issue tbh
Colette