Quote:
Originally Posted by alwayscall
I've been searching in this thread and in the Party_Rep 's posts but I can't find the link to the details for what the new loyalty program will be like. I tried to search in the party website but all I get is "Starting May, 2017 we’re launching a new and improved loyalty and rewards programme. For more info, click here." But the "here" part doesn't include a link to click on, it's just text.
We have not shared any further information regarding the new loyalty system - more details will be released soon
I can confirm it will launch on the 22nd May and points will expire
Quote:
Originally Posted by *CHOMP
First last night i was deep in a tournament, then got booted from the tables and a message stating I was in a country not availible for play (canada). I had a previous withdrawal/deposit method stuck on my account i emailed to have removed and have heard nothing regarding this so I could add another bank ( only allows one). Than i tried to cash out on the cc i deposited with and its blocked for my protection ( fancy that but you allow a deposit for my protection, thanks) and again no response from 24/7 support. Facebook states they typically respond in a few hours. That should be changed to 6-14 hours.
I haven't played on Party Poker in a few years and wanted to try the power series. Now i'm seeing why Pokerstars is able to drop their standards so low.
There are no changes for the Canadian market
Are you using a VPN? The last time I came across this issue it was VPN related and the system blocked the account believing play was from the US
Also some IPs had similar issues though I have come across no similar issues for sometime
If you can provide a screen shot of the error I will raise with the tech team - also your username and system details
Regarding FB comment - was this the standard partypoker page?
Why not join the community forum and ask players if they have had similar issues?
https://www.facebook.com/groups/417289605139070/
Quote:
Originally Posted by Monteroy
You should post a screenshot of the message that suggests Canada has been banned from Party Poker, since apparently to date you are the only one to have received that message at the tables in Canada, and anyone receiving such an extreme message would be sure to capture it as evidence. Post that picture it in the Party Poker thread to prove your claim and that should make a resolution much easier.
I can 100% state there is no Canadian ban in place
Quote:
Originally Posted by Gilgamesh94
I have a question about the neteller withdrawal, it says somewhere that you have to have made a successfull transaction the last 6 month to be able to withdraw
Does that mean that you always have to make at least a little deposit before you withdraw if the deposit was too long ago ?
On the neteller withdrawal page they actually say that you had to have made at least one successful deposit with neteller for your neteller account to be associated, which seems more logical
So just have to have made one successfull deposit with neteller or at least one in the last 6month every time you want to withdraw ?
All withdrawal methods require the minimum deposit
Customer service are best to advise further regarding specific account queries for deposits/withdrawals