Hello 2+2, I apologize in advance for my English, I'm not a native speaker, so I would like to ask for help from Colette.
The fact that my account at bwin has been blocked without explanation 01/12/16. On the account at the time was about 65 thousand dollars.

1.12.16 I wrote a letter to support a request to unlock the account, and explain to me what was going on.
1.12.16 bwin reply : We have received your query and this has now been forwarded to the relevant department. They will be investigating this case for you. We kindly ask for your patience as they provide us with the relevant information.

1.13.16 bwin reply : We would like to inform you that the relevant department is checking your account and it is on hold for security reasons.
You will be contacted after 72 hours.
We thank you for your patience and cooperation.
Please do not hesitate to contact us if you have any further queries.


1.20.16(so the answer I was waiting for more than a week) bwin reply:
We kindly ask that you provide us with a contact number so that we may call you to discuss your account, please include the country code and local dialing code.*

We also kindly ask that you state a time that would be most suitable for you for us to contact you.*


OK, I wrote them a number and at which time I prefer to talk with them at the same time asked a staff member who call me mastered the Russian language, since I really do not speak in English.


the same day came the reply:
Please be informed that we do not offer any phone support for Russian at the moment. We kindly invite you to contact our Russian email support instead,* support.ru@bwin.com*

Well, the same day I wrote to the Russian support, describing in detail the whole situation
And send another to the English support service with a question: "By e-mail I can talk with you. So tell me what the problem is?"


01.26.2016
It took another 6 days and I decided to call in the English-speaking support service itself.
It was very hard. Just imagine yourself in my place.
Vocabulary three year old child, not knowing grammar...
I think the employee support laughing for a long time after my call =)

Ok, I did it. However, the support employee could not help me and said that my case is still considered

Immediately after my call I received a message
Your query regarding your account status, is still with the relevant department. They are still investigating this case for you. We kindly ask for your ongoing patience as they provide us with the relevant information.
We kindly advise you that we also offer Customer Service support in Russian.*
Please note our support in Russian is:
-* Support.ru@bwin.com


On the same day I received a message from the Russian support, the fact that the case has been referred to the appropriate department and will be considered, please be patient.
(It took 6 days to forward my message from one department to another)


Again, there is no news from Bwin, 2.03.16 I decided to write over
I asked how things are going, and why I took so long to respond

Today, 2.05.16, and I still have not received a response from them

So, account has been blocked, and I did not get a normal response, from 12 January to 5 February. 25 days



I am surprised and offended by the situation. I am a professional poker player and it was a significant part of my bankroll. Now I have to check e-mail 10 times a day. I can not even work properly because of this uncertainty
I have read all the posts in this thread for the 2016, as I understand it, my account has been locked for suspected use of automatic seating scripts.
I use seating scripts on PokerStars, 888 and Microgaming. Not at bwin.

I also use Party Caption, but as far as I know it is not prohibited.

Colette, I understand that this is beyond your competence, but I have nowhere else to write. Could you help me with this, to remind the customer support of my existence, or something else.


From Russia with love.
Alex.

alias in bwin: OtB_RedMoron

Let me look into this now and feedback please

Some good work recently.

Would be great to keep it rolling by fixing the preset bet buttons.

** Fight Night Round 2 **

Don’t forget tomorrow Sat 6th is Fight night round 2!
Once again we are doubling the GTD on our headline events offering a massive combined prize pool of $160K at 20:00CET

All the info can be found on our promo page >
https://www.partypoker.com/whats-goi...ght-night.html

Good luck at the tables!

Colette

Can anyone confirm that Skrill withdrawl fees have been removed from Party? Still seeing the 3% fee on bwin. Will the fee be removed from bwin too?

Thanks

Party removed the fees, not Bwin. Bwin doesn't have support on 2+2 and are useless in general as well

Hi Colette,

I've been playing some on Party and I'm liking it so far.

However, I was wondering have you guys thought about implementing a rule where if you sit out on one (cash) table you have to sit out on all the others (when the blinds come around)?

Seems like there's no legit reason why someone would be sitting out on one table and sitting in on another.

they have that feature already. it's just not working correctly at the moment

I can not comment on the bwin plans - if any - to remove fees
This is up to bwin management to review and announce

As per my statement the fees have been removed from partypoker

As Lessu says - it already exists however we currently have some issues - the team are working on this as a priority

what is partypremium? I get a pop up to opt in and transfer my account. there are some links in the pop up (TOS and a FAQ) that link to a website that is not on the partypoker.com domain. seems fishy?


http://info.itsfogo.com/en/faq

Nah, its legit. Bwin offers same premium service which seems to be vip customers' loyalty program. From what I have read over other forums upon accepting to join premium you will get your loyalty points, active bonuses and T$ transferred into real cash and moving on your loyalty benefits come in form of directly issued bonuses rather than from promos like gladiator etc. we regular customers have.
At least some of the promos plus loyalty store are unavailable to premium customers. Opinions of members differ but it seemed majority felt like they lost couple rb % by joining.

Maybe someone is more familiar with this offering as surprisingly I haven't been offered to enter

Ah ok, good to hear its on the cards anyway, it amazes me that such a common sense solution hasn't been implemented by all the sites years ago.

** powerseries planned changes to go live Sunday 7th **

Hi all

From Sunday 7th we have implemented some changes to several of our events .. once again we are increasing our GTD amounts on the following tournaments see below >



With our continued improvements we also have made the changes below to our weekly schedule:

Sun
15:00 ET - $20,000 Gtd Turbo – Removed from Schedule
16:00 ET - $10,000 Gtd Clubber – Guarantee pushed to $30,000 and change to 6-Max format. New Name: Heavyweight: Clubber - $30,000 Gtd 6Max Turbo
Mon – Sat
15:00 ET - $10,000 Gtd 6-Max Turbo – Removed from Schedule
16:00 ET - $10,000 Gtd Clubber – Guarantee pushed to $20,000 and change to 6-Max format. New Name: Heavyweight: Clubber - $20,000 Gtd 6Max Turbo

We hope you find the changes to your liking

Feedback appreciated as always

Colette

Collette

Is PartyCaption allowed software or is it prohibited?

asked and answered several times

it's allowed

(if you want her answer to it, search the thread)

All these years and I still struggle with the search function on here

partypoker's new owner GVC has fixed one of bwin's mistakes and will Re-Open In 21 National Markets.

Now if only I can find the time to figure out how to deposit US dollars to my partypoker account from Canada without fees.

Hi Colette,

Two small things:

- Generally when starting cash tables, the accepted etiquette is that you should sit opposite the person you are starting the table with, but on Party when you have the auto-buyin function selected, it chooses a seat for you, and it usually seems to be the seat directly to the left of the person already sitting. Would be great if you could set it so that if you sit down at a table someone is already sitting at, you are automatically seated opposite them. This would be the fairest way of doing things IMO, and would make it easier to get tables started.

- When using your waitlist function while playing more than one cash table, if there are no seats at regular cash tables but seats available at casual tables, the seat at the casual table will pop up, but of course you can't sit at it. Would be nice if you could make it so that when you join a waitlist but you are already playing some cash tables you are only on the list for regular tables and not casual tables.

I use electronic transfer and am able to deposit/withdraw funds directly from my Canadian bank account w/out fees.

*I have my party account in CAD.

Hi Party_Rep,

yesterday I signed up but thought you had to chose username and then your poker nick. This is how it was on bwin and I thought it's same on party and it isn't now I'm stuck with username that I just randomly took and dont want as my poker nick, is it possible to change it? Could you tell me how, in my account nick is grayed out and I cant change it. Do I have to create new account instead?

thanks!

Please fix the sit out thing. We got the old tablecampers destroying every table again. Theese people, so disgusting human beings

They'll probably change it for you should you contact cs and explain you misunderstood the sign up process.

+1, I was trying to start tables yesterday but gave up because of all the guys sitting out.

Yes, they are right back at it, as bad as ever.