Quote:
Originally Posted by JohnFR
Would you stop saying the business please? You have absolutely zero clue what's best for the business. You are correct it sucks a ton for the players, and mostly the good players.
Quote:
Originally Posted by grenzen
and in all honesty, you seem a little naive about private ownership of a business. Once you stop listening, you stop learning.
I'm sorry some of you disagree with me, but I and others think some of these changes are simply bad for everyone. As far as the business side goes, I can't speak to the best way to recruit players, handle processors, or run tournaments, but there are some other basic business principles I DO feel qualified to speak towards or at least have an opinion. Specifically, I've been playing cash games for over 6 years or more online and I think I have a pretty good grasp of some good practices.
Before Black Friday, there was a lengthy debate about 50bb default cash game tables when
PokerStars introduced them. Some regs said from the get go they would be bad for players and bad for Stars. I gave them the benefit of the doubt and at least tried them before coming to the same conclusion. You can read the threads for all the back story and specific reasons why, but to make a long story short, myself and other players left to play on Full Tilt because the games became awful. The players that stayed on Stars typically had to drop stakes. I predicted Stars would lose money and IF they were a good company, switch back to 100bb default. Less than a year later,
they DID change to 100bb default.
Players in that thread made the same shortsighted arguments many of you are trying to make now when they first made the change.
- "They know what's best".
- "They are business and have to do what's best for their bottom line".
- "They are trying to protect fish".
- "You only care about your bottom line".
... and on and on and on. Fast forward to TODAY and the train wreck of decisions (with the sole exception being desegregation) made by Merge:
- Selectively (predatorily) capping players at 4, 2, 1, or 0 tables is bad for BOTH the business and the player.
- Not communicating major changes and effectively STEALING points from players is bad for BOTH the business and the player.
- Not having a rep on this site like CarbonRyan is bad for BOTH the business and the player.
- Having practically NO considerations for winning players is bad for BOTH the business and the player.
I don't care if Merge has a casino and it makes more money than their poker room. IF the poker room hurts casino profits in some way, then shut down the poker room. IF you make a business decision to keep the poker room open, then you should run it in a way that maximizes profits and doing the things on that list will NOT get them there.
A successful poker room like PokerStars, who I believe makes more than Merge's poker room and casino combined:
- Reaches out to recreational players because they are ESSENTIAL to the site to make the games good
- Reaches out to winning players because they TOO are ESSENTIAL to the site to make sure enough games are regularly being played - this is why live casinos hire prop players
- Has excellent customer service. Why is there no presence on this site? I can't say for sure why, but my HUNCH is they don't care about what we want. Again, bad for business. This is business 101, too. Doesn't matter if you're running a poker room, casino, or selling pizza. If you have disdain for your customer (any segment), you are making a mistake.
- Has excellent software - as good as Carbon is, it could still be MUCH better: more card/table skins, better table tiling, less glitches, and so on.
There is a market for US poker players. It's not as big as the market for ROW, which PokerStars has a monopoly on, which they got by doing the things in my 2nd list while AVOIDING the things in the first list. There is also an opportunity to try to expand that pie. The unfortunate truth is that Merge, Bovada, Winning, and all the others are not prime time players in that business. If that's BECAUSE the pie isn't big enough or in spite of it, that's just the way it is:
Merge: banning winning players (bad)
Bovada: horrible software and anonymous tables (bad)
Winning: bad games and horrible software (bad)
I've worked in business for 20 years and I see both bad and incompetent decisions daily. Businesses under perform if not fail and go out of business every year. If you think that Merge, Bovada, and Winning are making the best
business decisions because they are all run by astute, smart people, then YOU are the one that is delusional, not me. PokerStars, who is WORLD's better than Merge, Bovada, and Winning in EVERY WAY possible, made a MISTAKE when they introduced 50bb max cash games in 2010. They THOUGHT it was a good decision with all their experience and track record of making good decisions. Myself and others KNEW they were wrong and not because WE didn't like the decision, but because we knew what it was doing to the ecosystem and business. FORTUNATELY, PokerStars WAS astute enough to know they made the wrong decision and fix it. UNFORTUNATELY, I do NOT have confidence that Merge, Bovada, or Winning has that same level of business acumen. It's quite possible we will be stuck with these bad changes indefinitely. However, that does not make them good business decisions: quite the contrary. It makes them a bad business for introducing them in the first place and even worse for not fixing their mistakes.