Quote:
Originally Posted by PrsHarlequin
No they do not even pay 'everyone bin back'. If you were not itm, you do not get any back. Maybe something changed but that was the ''policy'', couple months ago.
I did talk to a supervisor and they did say that I will get my bi back not sure when as 24 hours later im still waiting, this is not good enough.
They can not do what they want to do, even if they do not want to pay people they have to follow the law.
This is the exact words about a site disconnection,
"
If a tournament cannot be completed because of a system-wide problem the tournament will be cancelled. Players who participated in such a tournament will lose their house fee and entry fee if they were eliminated prior to the system outage. Participants who have not been eliminated will have their entry fees and house fees refunded automatically to their William Hill account. In addition, the accumulated entry fees of eliminated players will be divided equally among the remaining participants. In this special scenario the player's starting balance will not be considered. The house retains the house fees of the eliminated players.
Players who enter a tournament and do not participate will forfeit their house fee and entry fees. The entry fee will become part of the tournament prize pool and the house fee will go to the house.
If a player decides to sit out during one or more hands, blinds and antes will be taken from that player's tournament account balance automatically until he sits back in."
That is what is says word for word on their site, It is illegal to have misleading advertisement or marketing here in the UK. So they will not only have problems with the gambling commission but are obviously braking some type of law if they do not follow their own advertise refund policy.
Advertising to consumers
https://www.gov.uk/marketing-adverti...ct-advertising
The Consumer Protection from Unfair Trading Regulations mean you can’t mislead or harass consumers by, for example:
##including false or deceptive messages
##leaving out important information
seems to me that people don't challenge them for what ever reason, I will not let them get away with it at least I will get them to do extra work, I will contact the gaming commission and have the advertisement authority's breathing down there neck.
and all they need to do to make it go away is just to pay up.
I feel that if I enter a comp and the sites crashes, I should get at least my money back or its technically stealing. I should have a fair chance and when the site goes down and they take my money that is not fair.
Penalties
If you break the regulations, you could be reported to either a local Trading Standards office or the Competition and Markets Authority (CMA). You could be fined, prosecuted or imprisoned.