Quote:
Originally Posted by NoMoneyHU
adn refunds are off the table fwiw
Isn't this a fact.
Customer support at WilliamHill is worse than ever. I mean how couldn't they be getting swamped this past week??? Surely they must be aware of all the fk ups?
I was only in a super micro game when disconnected but had two entries & was only re-imbursed on one of them. It was a multi-entry rebuy & when I bought in for two entries at the very start, it wouldn't seat me at a table until 'after 1st break!'. Shortly after 1st break, the table is frozen (tournament was frozen... idk.. maybe all mtt's frozen?). Just after break, I only have ~8bb's because it doesn't let me rebuy & doesn't let me sit. So I jam & lose one of my stacks. Then couple mins. later it freezes.
I explained how I was never able to sit in to play the tournament. Support re-imburses me for 1 entry, LoL. I guess they figure I got to play the other one (even though the tournament was cancelled). I wonder who keeps that money that doesn't get refunded to players? (tournament was cancelled & for my other entry I was only re-imbursed the buyin... there wasn't any chipcount payout or anything). Such a f'n ripoff. Incompetent morons.
Sure it was basically pennies ($5) but what a way to handle the situation. I now have a number of emails... back & forth. The responses from W.H. are getting more & more ridiculous (when I have more time I will post them here chronologically as they do get humorous).
Still no mention about my payout for the 5th in the $2,500 sweepstakes freeroll. (they don't even mention that one in their responses... instead they tell me it was "diligently investigated and has undergone a full and thorough review by a group of dedicated agents").
Do they think someone would be so naive to believe that? pfff... I picture one kid earning min. wage, who tries to read part of my email, then picks through a list of canned responses & sends back the one he figures applies to it (if that).