Quote:
Originally Posted by Action Jackson
Sorry if I did that wrong but it's a conversation b between live chat and I. Does the fb link go to my fb post about it?
below is the text file which is just the live chat correspondence
00:300:38:57delano
You've joined the chat.
00:42:42Mariam G.
joined the chat.
00:42:42Mariam G.
Thanks for contacting us. My name is Mariam G.. Sorry about the wait. How are you
today? Tell me how I can help.
00:43:10delano
no way
00:43:15delano
i got through to someone?
00:43:21delano
i been trying for weeks
00:43:52delano
i need to have my account enabled to make a withdrawl
00:43:56Mariam G.
I will be more than glad to assist you. As a matter of security,
I would need to ask you a couple of security questions
in order to verify your account. Would you be so kind to provide me with
your 4-digit pin and your date of birth?.
00:44:05delano
**** <--- (My pin)
00:44:08delano
**/**/**** <---- (My DOB)
00:44:28delano
you guys gave me an email address to facilate my withdrawl
00:44:37delano
they told me to go to live chat
00:44:54delano
you guys send me back to email. i begged them not to send me to live chat
00:45:06delano
they thank me for reaching out, and then send me to live chat
00:45:19delano
and then i try for weeks to get through to live chat with no success
00:45:20Mariam G.
Thank you so much for verifying your account.
Allow me two minutes while I review it, please.
00:45:26delano
in an endless loop
00:48:16Mariam G.
Delano You need to send your wallet address to
service@ignitioncasino.eu and
explain why are you sending the address.
00:48:29delano
i diiiiiiiiiiiiiiid
00:49:11Mariam G.
When?
00:50:02delano
1 moment
00:51:05delano
5 emails dating back to Nov 29th
00:51:14delano
as recent as Dec 21st
00:52:03delano
👇🏿👇🏿👇🏿👇🏿 an email i copy and pasted to live chat
service@ignitioncasino.eu
Tue, Dec 7, 10:22 AM
to me
Hi De'Lano,
Thanks for contacting Ignition Casino Customer Service.
The bitcoin address provided below was previously used on the network.
We'll ask that you reach back out to us via live chats where we'll allow you
to login and request your withdrawal.
We're available to help 24/7 if you need anything else.
Thanks,
Ignition Casino Customer Service
service@ignitioncasino.eu
[👆🏿👆🏿👆🏿👆🏿an email i copy and pasted to live chat]
[👇🏿👇🏿👇🏿👇🏿an email i copy and pasted to live chat that was in response to above email]
00:52:34delano
De'Lano Jackson <delanojackson91@gmail.com>
Tue, Dec 7, 6:19 PM
to service
Can you send to this btc address instead, and can you PLEASE not redirect me
to live chat, 100% of my emails have been directed to live chat
and 90% of of my live chats have been directed to email.
Can it please just be handled?
My last correspondence with live chat told me my account
was permanently disabled and to contact you guys through email and
this has become quite frustrating for me
Here's another btc address.
(new btc address as requested)
[👆🏿👆🏿👆🏿👆🏿an email i copy and pasted to live chat that was in response to above email]
00:53:22delano
back and forth, back and forth between live chat and service email im being sent.
00:54:49Mariam G.
Do you have a new address?
00:55:02delano
yes
00:56:27Mariam G.
Can you try to send it again by email?
00:56:51delano
im currently still waiting for my last email to be responded to
00:57:32delano
[👇🏿👇🏿👇🏿👇🏿an email i copy and pasted to live chat that i sent a couple days ago]
De'Lano Jackson <delanojackson91@gmail.com>
Dec 21, 2021, 8:43 PM (2 days ago)
to service
2 weeks later and im still unable to get through your "24/7" available live chat,
even though i BEGGED not to be referred back to live chat.
an excellent experience indeed.
Is anyone gonna settle this matter in a reasonable fashion?
we're having a big laugh about it in various twitch channels,
but im sure its you guys having the bigger laugh spinning me around in this loop
[👆🏿👆🏿👆🏿👆🏿an email i copy and pasted to live chat that i sent a couple days ago]
00:57:44delano
thats my last email to them
00:58:10delano
to which theyve stated
[👇🏿👇🏿👇🏿👇🏿an email i copy and pasted to live chat that was in response to above email]
00:58:11delano
acknowledgement@ignitioncasino.eu
Dec 22, 2021, 8:48 PM (4 hours ago)
to me
We just wanted to let you know we are working through
a higher volume of emails than usual.
We'll do our best to an answer your question(s) as soon as possible.
We apologize for any inconvenience this has caused and thank you for your patience.
[👆🏿👆🏿👆🏿👆🏿an email i copy and pasted to live chat that was in response to above email]
01:00:09Mariam G.
acknowledgement@ignitioncasino.eu is not our email.
01:00:24delano
thats an automated response i know
01:01:07Mariam G.
Alright, but remember that takes 24-48 hours approximately to receive a reply.
01:01:30delano
the reply will be the same as the last 4
01:01:37delano
contact live support
01:01:42delano
thank you for your time
01:03:37Mariam G.
Your welcome Delano, anything else that I can help you with?
01:04:27delano
a phone number, or a conversation with someone who can resolve my issue
01:04:50delano
november 29th
01:05:12delano
each conversation ends with "contact the other department"