so ignition recently switched over to some new type of currency and wanted everyone to withdraw their funds or whatever. i have been trying since Nov 29th and they are incapable or unwilling to assist me in any meaningful fashion, below are my last 2 correspondence with them. and the 10+ correspondences before that have gone in identical fashion as i have been unable to withdraw, unable to switch over to whatever new system they're doing( they said once i withdraw to make a new account?) and ultimately unable to play on ignition. Merry Xmas

file:///C:/Users/17029/Desktop/iggy.txt

this is my last live chat messages ^^^^


https://www.facebook.com/groups/2632...40570989681974

this shows my last email i received from them as well as my survey on how i feel about their customer service, ive been dealing with this since Nov 29th

itt someone tries to link to a text file on their hard drive

Lol

Sorry if I did that wrong but it's a conversation b between live chat and I. Does the fb link go to my fb post about it?

below is the text file which is just the live chat correspondence

00:300:38:57delano
You've joined the chat.

00:42:42Mariam G.
joined the chat.

00:42:42Mariam G.
Thanks for contacting us. My name is Mariam G.. Sorry about the wait. How are you
today? Tell me how I can help.

00:43:10delano
no way

00:43:15delano
i got through to someone?

00:43:21delano
i been trying for weeks

00:43:52delano
i need to have my account enabled to make a withdrawl

00:43:56Mariam G.
I will be more than glad to assist you. As a matter of security,
I would need to ask you a couple of security questions
in order to verify your account. Would you be so kind to provide me with
your 4-digit pin and your date of birth?.

00:44:05delano
**** <--- (My pin)

00:44:08delano
**/**/**** <---- (My DOB)

00:44:28delano
you guys gave me an email address to facilate my withdrawl

00:44:37delano
they told me to go to live chat

00:44:54delano
you guys send me back to email. i begged them not to send me to live chat

00:45:06delano
they thank me for reaching out, and then send me to live chat

00:45:19delano
and then i try for weeks to get through to live chat with no success

00:45:20Mariam G.
Thank you so much for verifying your account.
Allow me two minutes while I review it, please.

00:45:26delano
in an endless loop

00:48:16Mariam G.
Delano You need to send your wallet address to service@ignitioncasino.eu and
explain why are you sending the address.

00:48:29delano
i diiiiiiiiiiiiiiid

00:49:11Mariam G.
When?

00:50:02delano
1 moment

00:51:05delano
5 emails dating back to Nov 29th

00:51:14delano
as recent as Dec 21st


00:52:03delano
👇🏿👇🏿👇🏿👇🏿 an email i copy and pasted to live chat

service@ignitioncasino.eu
Tue, Dec 7, 10:22 AM
to me

Hi De'Lano,

Thanks for contacting Ignition Casino Customer Service.

The bitcoin address provided below was previously used on the network.

We'll ask that you reach back out to us via live chats where we'll allow you
to login and request your withdrawal.

We're available to help 24/7 if you need anything else.

Thanks,

Ignition Casino Customer Service
service@ignitioncasino.eu
[👆🏿👆🏿👆🏿👆🏿an email i copy and pasted to live chat]
[👇🏿👇🏿👇🏿👇🏿an email i copy and pasted to live chat that was in response to above email]


00:52:34delano
De'Lano Jackson <delanojackson91@gmail.com>
Tue, Dec 7, 6:19 PM
to service

Can you send to this btc address instead, and can you PLEASE not redirect me
to live chat, 100% of my emails have been directed to live chat
and 90% of of my live chats have been directed to email.
Can it please just be handled?
My last correspondence with live chat told me my account
was permanently disabled and to contact you guys through email and
this has become quite frustrating for me
Here's another btc address.



(new btc address as requested)

[👆🏿👆🏿👆🏿👆🏿an email i copy and pasted to live chat that was in response to above email]



00:53:22delano
back and forth, back and forth between live chat and service email im being sent.

00:54:49Mariam G.
Do you have a new address?

00:55:02delano
yes

00:56:27Mariam G.
Can you try to send it again by email?

00:56:51delano
im currently still waiting for my last email to be responded to

00:57:32delano

[👇🏿👇🏿👇🏿👇🏿an email i copy and pasted to live chat that i sent a couple days ago]

De'Lano Jackson <delanojackson91@gmail.com>
Dec 21, 2021, 8:43 PM (2 days ago)
to service

2 weeks later and im still unable to get through your "24/7" available live chat,
even though i BEGGED not to be referred back to live chat.
an excellent experience indeed.
Is anyone gonna settle this matter in a reasonable fashion?
we're having a big laugh about it in various twitch channels,
but im sure its you guys having the bigger laugh spinning me around in this loop

[👆🏿👆🏿👆🏿👆🏿an email i copy and pasted to live chat that i sent a couple days ago]

00:57:44delano
thats my last email to them

00:58:10delano
to which theyve stated

[👇🏿👇🏿👇🏿👇🏿an email i copy and pasted to live chat that was in response to above email]

00:58:11delano

acknowledgement@ignitioncasino.eu
Dec 22, 2021, 8:48 PM (4 hours ago)
to me


We just wanted to let you know we are working through
a higher volume of emails than usual.

We'll do our best to an answer your question(s) as soon as possible.
We apologize for any inconvenience this has caused and thank you for your patience.

[👆🏿👆🏿👆🏿👆🏿an email i copy and pasted to live chat that was in response to above email]


01:00:09Mariam G.
acknowledgement@ignitioncasino.eu is not our email.

01:00:24delano
thats an automated response i know

01:01:07Mariam G.
Alright, but remember that takes 24-48 hours approximately to receive a reply.

01:01:30delano
the reply will be the same as the last 4

01:01:37delano
contact live support

01:01:42delano
thank you for your time

01:03:37Mariam G.
Your welcome Delano, anything else that I can help you with?

01:04:27delano
a phone number, or a conversation with someone who can resolve my issue

01:04:50delano
november 29th

01:05:12delano
each conversation ends with "contact the other department"

I don’t understand this at all. Why can’t you just withdraw crypto like everyone else? Why would you send them an address by email. Is it because you have no idea what you’re doing? You put in your first post that ignition switched to a new currency? If you are talking about crypto currency this has been going on for years

Some people only read the "unofficial" threads of the sites they play on, therefore posts like this would get more views had you put in either the regular or cashout Bonition thread.

Are you talking about mBTC? I've seen at least 2 or 3 posters mentioning that they were told mBTC (or something like that) was no longer available as their only withdrawal method. Again, if you posted and read the regular thread going back awhile or used the 2+2 search feature, you would know you are not alone and how the others dealt with it.

I've withdrawn over 5 figures from the site over the last year, my account was disabled while they switched and they said to contact live to enable it and withdraw, live said my account was permanently disabled and to contact them by email and so the loop began

I can't even log in as my account is "disabled, contact customer service"