For any new customers thinking to sign or keep their accounts in natural8 should be avoided. I always deposit and withdraw via skrill and neteller in all platforms including natural8. I cant withdraw or deposit with either of those wallets since September which makes it increasingly difficult to play anything above 2k even though they advertise they still provide both wallets
Also i signed under an affiliate and the code didnt work. They told me in their chat that i can register my account and they will manually link to the affiliate. After i registered they told me that residents in asian countries cannot register under affiliates in natural8 which made me lose a ton of money from affiliate promotions etc
Last but not least, when i won 140k i tried to withdraw 90k via skrill (when it was still working) and they told me i cant withdraw to this wallet and i need to find another way (wtf) I actually wrote them what the **** i want my money in skrill and they sent in multiple days with amount varying from 2k to 20k (no other comment on this matter)
Unfortunately i am playing under my real name and is very difficult (or they are making it difficult to move my account to another skin) even though i am raking a decent amount to them (i am ggplatinum)
Might be too late for me but be aware of those situations if you try to open an account in natural8