I copy pasted chat ..
Ra Jo, [29.03.20 18:10]
can you help me
Ra Jo, [29.03.20 18:11]
Ive did a huge mistake
Ra Jo, [29.03.20 18:11]
Sent eth from coinbase
Ra Jo, [29.03.20 18:11]
so all coins are lost??
Rainer, [29.03.20 18:17]
Kindly provide screenshot or click able ethercan link of the transaction
Ra Jo, [29.03.20 18:17]
one moment
Ra Jo, [29.03.20 18:17]
https://etherscan.io/tx/0x812e815da2...ec8e11ebefc2fe
Ra Jo, [29.03.20 18:18]
I cannot cancel
Ra Jo, [29.03.20 18:18]
Damn i am stupid
Rainer, [29.03.20 18:19]
Hold on while I check it out
Ra Jo, [29.03.20 18:19]
ty
Rainer, [29.03.20 18:22]
I found it pended in database
Ra Jo, [29.03.20 18:22]
so???
Rainer, [29.03.20 18:23]
In order to retrieve the transaction, you have to make an active deposit of a minimum of same amount that got pended to our activation deposit address
Ra Jo, [29.03.20 18:23]
i cant deposit anymore for now unfornuatly
Rainer, [29.03.20 18:23]
Then both transactions will come through together or you can decide to receive CHP for just the original deposit and have the active deposit refunded to your wallet
Ra Jo, [29.03.20 18:24]
So i have to make other depsoit
Ra Jo, [29.03.20 18:24]
Cant you help my just confrimet it
Rainer, [29.03.20 18:25]
Yes
Rainer, [29.03.20 18:25]
You have to make the active deposit
Ra Jo, [29.03.20 18:25]
I cant
Ra Jo, [29.03.20 18:25]
I deposit what i had
Rainer, [29.03.20 18:27]
Im afraid to inform you that the fund will be lost without making the active deposit
Ra Jo, [29.03.20 18:27]
jez what if i depso
Ra Jo, [29.03.20 18:27]
les
Rainer, [29.03.20 18:27]
It is a minimum of same amount you deposited and got pended
Ra Jo, [29.03.20 18:28]
Okay guees it is lost until i get more eth
Ra Jo, [29.03.20 18:44]
So if a big whale deposits 300 eth from ecchange coins are lost to this system is insane
Rainer, [29.03.20 19:28]
Yes
Ra Jo, [29.03.20 19:28]
what a sick sysstem
Rainer, [29.03.20 19:34]
The whale has to make the active deposit in order to get the funds
Ra Jo, [29.03.20 19:34]
So ill never see my funds before i deposit to which coount??
Ra Jo, [29.03.20 20:06]
adress to activate
Ra Jo, [29.03.20 20:07]
ok lets try
Ra Jo, [29.03.20 22:26]
ok but correntlly i have only o.20
Rainer, [29.03.20 22:28]
You have to complete the minimum active deposit for the transaction
Ra Jo, [29.03.20 22:28]
the same as original deposit??
Rainer, [29.03.20 22:29]
Yes minimum of same amount
Ra Jo, [29.03.20 22:30]
then it automatically deposit both??
Rainer, [29.03.20 22:30]
Yes
Rainer, [29.03.20 22:32]
And you can decide to receive CHP for just the original deposit and have the active deposit refunded to you, so you have to choose one of the options
Ra Jo, [29.03.20 22:33]
i see you replyed the email with that i can sent screenshot of coinbase transaction
Ra Jo, [29.03.20 22:33]
and eth link is procedure the same then??
Rainer, [29.03.20 22:34]
Yes no need to reply anymore since I'm already talking with you here
Ra Jo, [29.03.20 22:34]
okay ill try to gather the original deposit
Rainer, [29.03.20 22:35]
OK
Ra Jo, [29.03.20 23:57]
hello can i have adress again ill deposit to now
Ra Jo, [29.03.20 23:59]
They are now sent
Ra Jo, [29.03.20 23:59]
https://etherscan.io/tx/0xa7d4a6f007...ac9daadad9357c
Ra Jo, [30.03.20 00:01]
hello
Ra Jo, [30.03.20 00:12]
hey you here
Ra Jo, [30.03.20 02:52]
https://etherscan.io/tx/0xa7d4a6f007...ac9daadad9357c
Ra Jo, [30.03.20 02:52]
done
Rainer, [30.03.20 02:52]
Hold while I check
Rainer, [30.03.20 02:55]
Did you make the deposit from your personal wallet ?
Ra Jo, [30.03.20 02:56]
yes
Rainer, [30.03.20 02:58]
Since the transaction that got pended came from coinbase, the active deposit has to also come from coinbase
Ra Jo, [30.03.20 02:58]
OMG
Rainer, [30.03.20 02:58]
Now both transactions you sent are pended
Ra Jo, [30.03.20 02:59]
This must be a joke
Ra Jo, [30.03.20 02:59]
Just make my funds go through
Rainer, [30.03.20 02:59]
What you have to do now is make a new active deposit from coinbase of minimum of the sum of both pended transaction
Rainer, [30.03.20 03:00]
Then all 3 transactions will come through
Ra Jo, [30.03.20 03:00]
I cant i
Ra Jo, [30.03.20 03:00]
I dont have more funds
Rainer, [30.03.20 03:00]
You have to try as much as possible to raise it
Ra Jo, [30.03.20 03:01]
I cant
Ra Jo, [30.03.20 03:01]
Can you help me please
Rainer, [30.03.20 03:02]
I'm afraid there is no other possibility
Ra Jo, [30.03.20 03:04]
This cant be true i did everything you told me
Ra Jo, [30.03.20 03:05]
You didn tell me it had to come from coinbase that dont make any sense
Rainer, [30.03.20 03:05]
It has been clearly stated on our app not to make deposit from an exchange so the fault came from you not us
Ra Jo, [30.03.20 03:05]
No it not the last time
Rainer, [30.03.20 03:06]
We are only trying to help to ensure you don't loss your fund
Rainer, [30.03.20 03:08]
Once you make the new active deposit from coinbase with the minimum of total of both transactions that got pended, all your transactions will come through immediately
Ra Jo, [30.03.20 03:09]
Come on where did you state i have to send it from coinbase again it was not stated it to come from that place again
Ra Jo, [30.03.20 03:09]
M8
Ra Jo, [30.03.20 03:09]
I am out of funds
Ra Jo, [30.03.20 03:09]
So ill never see my funds again
Rainer, [30.03.20 03:10]
Its the way to help retrieve your funds and without the deposit I'm afraid your money is lost
Ra Jo, [30.03.20 03:10]
You sent my funds back now then i will sent it to coinbase and back to you
Ra Jo, [30.03.20 03:11]
Ill make that 2p2 thread now
Rainer, [30.03.20 03:11]
Understand it got pended so that won't be possible
Rainer, [30.03.20 03:12]
OK, and ensure you state that you didnt follow our deposit instructions
Ra Jo, [30.03.20 03:12]
Where did you tell the second had to come from coinbase
Ra Jo, [30.03.20 03:12]
No where
Ra Jo, [30.03.20 03:13]
Its nonses since it go stuck again
Ra Jo, [30.03.20 03:14]
you state i should not sent from coinbase so second time sent from own personal wallet
Ra Jo, [30.03.20 03:14]
I follow instrution and still stock
Ra Jo, [30.03.20 03:16]
So how do have to sent from coin base now
Ra Jo, [30.03.20 03:16]
much
Ra Jo, [30.03.20 03:16]
Atleast the deposits or more
Rainer, [30.03.20 03:16]
0.772106 ETH is the minimum amount
Ra Jo, [30.03.20 03:16]
So it can go stuck again and again