They locked my Tiger Gaming account for 6 weeks without any explanation.
I messaged their live chat every week and got the same answer "it is under review"
On 6th time they said it is in final review un and unlocked it right away 3 mins later.

hello!
im very desperated, so around 2 months ago i started playing on sportsbetting . ag
i did deposit a few times and verified my account after first attempt of withdraw as requested.
i got approved and was able to make a small withdraw.
after some time i again was asked to do a verification, this time i should hold a picture with a paper and my username / and the date of that day on it. again 1 week past, but then they verified me again.

so i continued playing, i ran up my bankroll to around 5k when i again wanted to do a withdrawal, it got declined, support says yeah its from the system, try again in 48 hours and you will be able to do so. so i did, and it got again declined, now my withdrawal option was even locked and i couldnt even try to do another withdrawal.

i was in contact since then with customer support daily, and they always said they dont know whats up, other support says its an ongoing investigation, another said i should call in, then i called in, they said they cant tell me anything and so on.

i was still able to play until last week where they completely locked my account without any notification. its around 8k now locked up on their site since over a month.

i really dont know what to do anymore and im very frustrated about the situation as this is also big money for me.

does anybody know what to do? or did anyone experience something similiar?

Anyone know if you can stack satellite tickets? Example win a ticket to the sunday main event $109 what happens if you win another ticket? can it go towards a different $109?

I keep getting mystery bounty STT tickets, Anyone know what sort of promo this is from? is it temporary or ongoing?

There have been a lot of comments of people getting blocked from withdrawals in the last few months ITT. Are people being paid their withdrawals now?

Withdrew a few weeks ago with no issues. Processed the wire within one day and received it within a week.

Anybody else deposit for the 12 days of Christmas promo and not get credited with a bonus?

I am in the same situation. Have you emailed support yet?

what's the best way to contact someone at Chico responsible for games poker games offered? To request/suggest games to be added? Anyone got a clue, I'm assuming basic CS would be useless...

So the reason that Glasgow Rangers and I did not receive the bonus is that there is an additional condition to qualify for the bonus. I reread the promotion and the condition is stated in the main text, even though it wasn't very clear so that both of us missed it.

Seems they are now offering leaderboards again. For the next 12 days at least. Good time to point out how utterly hideous their bonus system is. That's not even to say it's cheap or even particularly stingy. You get more than what most sites give you. But the way everything is presented and calculated is awful. The leaderboards themselves are presented as a long scrollable list presented in an effectively random order. You don't get points until you exit the table, sometimes not for several minutes after, so if you're grinding a long session and don't quit before 12 EST then none of it counts. Nor does it count for the next day. Also hilarious that PLO and PLO6 have a leaderboard down to $50, which only has PLO, while NLHE has the lower stakes too, almost like they went top to down and just ran out of promo money and said screw it. Their promos change every couple of weeks anyway. It's almost like they're A/B testing a bunch of things but they've been doing this for years with no rhyme or reason. But hey, I take it over the crumbs you get on other sites.

Chico seems to tinker with their bonus system every few months for some reason. I wish it were more stable, but it's really my only serious complaint about the site. I'm aware of the "don't get points until you leave a table" bug, so I always remember to break a few minutes before the deadline. But other than that, it's a pretty good site. The player pool, at least for PLO, is insanely fishy. I see some names on the leaderboards who are massive donators. I don't know of any other site where the leaderboards are anything other than 25 VPIP/ 20 PFR regs, but on Chico, I'll see some 60 VPIP whale up there.

Well...that definitely used to be the case...but as I've seen on other sites, the presence of a leaderboard really brings the grinders out. There's a bunch of PLO 50 tables running (well, 4, which is a lot for this network) but it looks like the same 4 guys are at all of them. That said the games are def good otherwise

okay I'll take that back there are a lot of real bad players on now

the leaderboard def seems to have goosed the action. I got 5th and 3rd the first 2 days now I can't even get close.

anyone having connections issues right now?

any update on this? which games were you playing, how many tables etc...just curious if your account had any sort of sketchy (what they would consider) activity...

Cash Circuit Races not updated today with yesterdays results on BetOnline. ANyone else seeing this issue

reached out to support. they said they are looking into it.
Today no update and daily leaderboard disappeared.

Hey, just wondering does BOL (Chico) accept Canadian players and is it true that they offer heads-up SNGs? If so, what is the traffic like and what stakes/formats do they offer?

Yes, Canadians. 5% rake. Don't play Heads-Up but I'm sure the traffic is OK from $15 and up.

Anyone have an issue with getting paid for the february 2 week cash promo? I still havent received a payout. Reached out to support and they've hung up on me/ended chat abruptly several times lol (but they made a ticket with my claim!)

Did anyone actually receive their "Circuit" payout"?

Are you on BetOnline or SportsBetting?

Sportsbetting

I was supposed to get $2400 for finishing 1st at NL50. Out of the 13 daily races I've won 11 and was leading by about 500 points overall.

SportsBetting live chat opened a ticket but told me my account "shows no qualifying activity". Now I have definitive proof of my overall placement since I've been taking photos of the daily leaderboards after each day, showing my position and points, but they still say there was no "qualifying Cash Game Circuit NLHE 50 activity/points" (which doesn't make any sense since playing daily races was the only activity possible, there wasn't any "join" button to press or anything) and refuse to pay.

There's total radio silence by email, both from SB and the Chico network. I don't think they have any intention of paying what they promised (I have the promotion page saved as pdf if anyone wants to take a look at it), and I don't think there's anything we can actually do, so I'm just gonna move on to another site and tell everyone I know to stay away from Chico.

I finished first in the NL25 leaderboard and I'm having the same problem as you. Please send me the PDF file of the webpage that you have. I currently have an open ticket and received an email a few hours ago from them asking to provide more information (I sent them screenshots of my daily leaderboards too).

To be honest I don't expect us to be paid for the promotion but I think that whatever they reply to me after I send them the PDF version will be conclusive for this whole mess.

Joyfulmonk can you send me the PDF of the website? I cant message you for some reason. (Finished 2nd in the NL25 here, no payout yet)