The problem is that it is not clear what the term is. I couldn't find it in their website. If you know, do you mind to share a link?
I contacted their customer service before, and was told there is no rollover requirement for poker and the points to dollar is 3 to 1. That is why I got surprised now and not happy about it. If they told me that term is 18 to 1 and no payout before clearing, I wouldn't do it in the first place.
p.s, I have way more money in my account before that deposit than what I am requesting now. I am not really requesting a payout of that reload bonus or the associated deposit.
Quote:
Originally Posted by kahntrutahn
Everyone has the same requirements for clearing the bonus. Your only option is to clear it and accept the money they gave you, or to not clear it and not be able to withdraw it, as you haven't earned it, according to the T&C of the bonus.
I don't see the problem here other than you don't like the terms. In which case, you didn't have to participate in the first place no?
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Kahn