That is so unacceptable. What if you needed that money and wanted to cash out? I'll contact live support again later but honestly I don't see how it will do anything because last time I did they said they would escalate it.

It sucks for sure, but this is what you're going to experience on Bovada. Luckily these kinds of things are fairly infrequent.

Update: games are working now, funds still missing. Not sure if it's worth arguing it or not.

No official acknowledgment, funds not returned. Glad it wasn't worse I guess.

How much money is missing? They should be able to find the missing money it's all kept track of on the account dashboard.

$150. It was credited on the Dashboard I think. Never showed up in the account.

The same thing happened to me. I am still missing the money I had at the zone 50 tables. I've emailed support twice, and they just tell me they are looking into it

Serious question : is Ignition/Bovada RNG certified? I'm looking at their website and there is not a certificate or any audit info present bar a generic:

"Ignition Casino certainly adheres to the industry’s best practices by utilizing a Random Number Generator (RNG) to ensure that the outcomes of their games are fair and not foreseen - guaranteeing the unpredictability of each game. The RNG uses a computational algorithm to produce a sequence of numbers and/or symbols which cannot be mathematically determined."

I've seen this thread from 2015 that raises a few issues: https://forumserver.twoplustwo.com/2...-help-1557596/

Not some microstakes riggie, I play 2/5-10/20 on stars,gg,winamax and they all have a RNG certificates vetoed by a third party listed. Am also a a bit concerned about 5/10 and 10/20 on ignition/bovada having collusion as well, but on top of that more concerned with some past employees, or some people with huge hand databases running some regressions and figuring out some more likely hand/flop combinations given the Mersenne Twitser is pseudorandom.

Someone with current or past access to the code and the know how to do something like this:

https://www.youtube.com/watch?v=h9i3oCarI7g i.e. it not having a secondary source and getting access to the primary algorithm spitting out numbers

It seems given there is no mention of a new certificate granted, it's probably running the same outdated Mersenne Twister models from 2005 or so? It all being anonymous with no datamining possible can make both collusion and some people having additional insight more likely.

Anyone playing like 2/5+ for a significant sample run into any major concerns playing so far?

Frozen funds that can't be cashed out but still able to play on the site, what does that mean?

Probably not verified your ID/account.

Or it means you have a bonus activated and you need to clear it

Yes this can happen if you have an active bonus. If you really need to withdraw then you can cancel the bonus from the bonus page in your account, then the funds become instantly available for withdrawal.

I've played here since 2015 and have never had concerns about the RNG. But I think it's fair to have concerns about RTA and collusion. If you play PLO collusion would likely explain what you're feeling.

Haven't received my weekly casino bonus yet. Have other people?

Is there a reload bonus available right now?

My cashier is showing "No bonuses at the moment".

thanks bro....yeah mine is the same, just curious if maybe someone else found a promo code or anything