Quote:
Originally Posted by FutureInsights
You can get an explanation from support. Again, they do not have processors for bitcoin.
In the forums, folks have got reimbursed for shortages to lag in cash out.
They have refused an explanation thus far.
A supervisor on the phone just kept repeating, "That was the price at 11:17am EST on December 17", and she refused to look at any evidence I could present to the contrary. She also refused to provide me the mechanism they use to determine the bitcoin price at any given moment, nor would she explain why theirs was $25-$30 higher than everywhere else reported.
When I e-mailed the address she gave me to appeal this, I got a weird answer after 3 days telling me that they "already handled the issue", which is false.
How are you certain there are no third party processors involved? The supervisor even admitted to me that there was a processor.
I don't think Bovada/Ignition wants to take a chance with bitcoin's fluctuation and hold such a large amount of coin to payout.