My email:
I registered for a 50+2.50 sit n go last night. When the table opened, and after every subsequent attempt to open it, even after re-launching the client, the table would freeze and not allow me to play the tournament. The buy-in was deducted from my account but I was unable to play a single hand.
At the time the internet and every other program was working fine without any issues on my computer.
On my cash statement the entry for having registered for the sit n go is P59182294.
Dear ________,
Thanks for contacting Bovada Poker Customer Service.
We are sorry to hear that you have been experiencing some technical concerns while playing in our Poker software. In regards to this, please be advised that our Poker software has different servers that lets you connect to multiple tables. Whenever you join these tables, each of them are being connected to different servers which makes it possible for you to continue playing in other tables even if you have already been disconnected or timed out in one of the tables.
Experiencing lag or disconnect problems can be a common occurrence when playing any online game such as Poker. Lag concerns can be caused by different factors such as insufficient system resources and background programs that may be interfering with the game. If there are multiple programs on your computer running at the same time, this may cause interruptions that may slow down your computer as well as your internet connection.
We also have to understand that there is no perfect internet connection, no matter how fast our internet connection is, it does happen that sometimes there will be some interferences such as traffic on the network and some quick maintenance being performed by your Internet Service Provider (ISP). We do not really notice this if we are just browsing a website and doing a simple chat but with online games such as online Poker, you are playing against other players and therefore all actions are being done real time.
In the event that you encounter the same issue in the future, kindly log out and log back in to the Poker software. Clearing your history and clearing your browser's cache and cookies might help. We have instructions in the 'Technical' page of our help section:
https://www.bovada.lv/help/clearing-history
Our Poker Customer Service Team is available by phone and e-mail at
poker@bovada.lv 24/7 to help if you need anything else.
Thanks,
Poker Customer Service
poker@bovada.lv
They absolutely refused to even mention the possibility of a refund. In the subsequent emails they just asked for more information (Hand numbers etc... how am I supposed to have those?), and then on the third email they basically repeated the above about clearing cookies and such. Absolutely no reference to even the possibility of a refund.