9/30, bank wire requested:
Quote:
Thank you for your withdrawal request dated Fri, Sep 30, 2016 for the amount of US$ xxx. Your Withdrawal Reference Number is xxx.
Your withdrawal will be reviewed within 48 hours. All withdrawals are reviewed in the order in which they are received. Please review the messages in your ignitioncasino.eu account for any updates relating to your withdrawal request.
10/5, they cancelled my withdrawal request:
Quote:
From: withdrawals@ignitioncasino.eu
Sent: Wednesday, October 05, 2016 3:00 PM
To: xxx
Subject: Your ignitioncasino.eu Withdrawal Request
RE: Withdrawal Reference Number xxx
Thank you for your recent withdrawal request dated Fri, Sep 30, 2016 for the amount of US$ xxx
At your request your withdrawal has been cancelled.
If you require any further assistance or have any questions or concerns, please do not hesitate to contact us.
Sincerely,
ignitioncasino.eu Withdrawals Team
I wrote back:
Quote:
From: xxx
Received: 10/5/16 5:46:14 PM EDT
To: <withdrawals@ignitioncasino.eu>
Subject: RE: Your ignitioncasino.eu Withdrawal Request
What?!!! I did not give you a request for cancellation of this withdrawal!!! I want the withdrawal immediately!!!!
They responded:
Quote:
From: Ignition Casino Customer Service [mailto:service@ignitioncasino.eu]
Sent: Wednesday, October 05, 2016 11:59 PM
To: xxx
Subject: RE: Your ignitioncasino.eu Withdrawal Request <
Hello Mr. xxx,
Thanks for your reply.
Please give us a call at 1-855-370-0600 during business hours so we can provide more details of your withdrawal.
Should you require further assistance, please let us know.
Best Regards,
Customer Service
Ignition Casino
service@Ignitioncasino.eu
So naturally I wrote back and asked:
Quote:
From: xxx
Received: 10/6/16 5:28:22 AM EDT
To: "'Ignition Casino Customer Service'" <service@ignitioncasino.eu>
Subject: RE: Your ignitioncasino.eu Withdrawal Request
What are your business hours?
To which they were so kind to respond:
Quote:
From: Ignition Casino Customer Service [mailto:service@ignitioncasino.eu]
Sent: Thursday, October 06, 2016 9:15 AM
To: xxx
Subject: RE: Your ignitioncasino.eu Withdrawal Request xxx
Hi Mr. Shapiro,
Thanks for your reply.
Our Customer Service is available 24/7, 7 days a week.
Should you require further assistance, please feel free to contact us.
Best Regards,
Customer Service
Ignition Casino
FML