Issues with the HH seemed to have been fixed as well. Tournaments in PT4 are now importing with their correct tournament number and buy-in amount. SNGs are working good, but I seem to be missing a ton of hands in an MTT I played, not sure if it's on Party/MGM's end, PT4's end or something I did when testing the HH while playing. It also didn't record my winnings in that particular MTT eventhough it's listed in the HH. Will need to experiment more to see what's up.

Man what a headache this must be for PT4 and HM3. It's no wonder PT4 went to a subscription based model, who could blame them?

Just wanted to share in case anyone hasn't seen it yet....but BetMGM MI has a release-restricted deposit match for poker running through the end of the month.

not sure where to post this but im terrified. got this email from mgm today: has anyone gone through this?

""Dear xxx,


During a routine review we have detected irregularities in your account activity.
Including but not limited to your Geolocation, Account Details, or Registered Information.

To protect the integrity of our services and to comply with all state regulations, we rely on documents to verify registered details and financial instruments used on our site.

Due to this activity your account has been restricted.
This means that you will not be able to deposit, wager, or withdraw until the documentation requested below has been provided and verified.

Please note that you will still be able to login to upload the requested documentation.

If you wish to remove the restriction that was placed on your account, please provide the following documents:
 
1. Picture of US Driver's License or State ID Card (front and back)

2. A copy of your self-certified ID (you must send a photo of yourself holding the ID in your hand next to your face)

3. A liability statement that states you are aware that location altering software is prohibited on our platform, that you have deleted it from your devices, and you will not use it again. The liability statement can be hand-written or typed acknowledgement and must include your legal name, username, name of the website, current date, and a hand-written signature.

Please upload the documents directly through your account.
Follow the steps below:
Click on “My Account” >> My Details >> Verification
 
Keep in mind that we need to see the whole document (all four edges) and that all details must be clearly visible unless otherwise instructed.
The file(s) should be in JPG or PDF format and not bigger than 5MB.
 
WARNING: To engage in lawful online wagering activity on our site, you must abide by our terms and conditions, and follow the laws and gaming regulations of the State. Please be aware that if you engage in any activity that violates the State gaming regulations, or violates State or Federal law, your actions may result in civil penalties and criminal prosecution. BetMGM works closely with State regulators and law enforcement authorities to report any activities that violate gaming regulations, State law, or Federal law.

We thank you in advance for your understanding and cooperation. In case you have further questions, we will be more than happy to assist you. We are available 24/7. Thank you for choosing us as your online gaming site.
 

Best regards,
Operations Team"""""



so thur night / fri morn i was updating all my devices (phone, tablet, chromebook, laptop, desktop) and making sure i had the most recent site software and everything worked. 99% of my volume is with my desktop PC but my PC is on its last leg and i wanted to make sure everything was ready to go just in case.

i was having a real problem with chromebook and dl/ uninstalled/ signed in a lot of times and i think that might have been a red flag? or some software on one of those devices set something off? i couldnt get sites working on chrome book maybe they cant work on chromebook? i dont know

around noon friday i go to log in on and i couldnt sit tables getting something like " cant verify you in state". i email them and last night i got this.

i just sent my verification docs in but am confused.

i worry ill get the ok but later use a device that sets off verification issues. ive asked them to send me the name of alleged software or if they can tell what device i was on.

i put around 70k cash hands in this year and never had a problem besides a 2-3 min disconnect.

on desktop i only run poker sites, pokertracker, calculator. i use it only for poker/ pokertracker.


Anyone have to deal with this before?

part 2:

few hours after i send in papers. i get:

"" Dear xxx,

Thank you for providing the requested documents for review.

At this time, the liability statement provided has been rejected as it is missing your username (mj_myusername) and your date of birth.

In order to continue with the review of your account, please provide the following:

A written and signed Liability statement confirming that you understand that you were blocked due to having a Mock location App on his device(s) with active mock location settings while attempting to access your account. You must also acknowledge on the statement that you understand that it is forbidden to play outside of New Jersey, that the mock location application has been removed from your device, and that the use of such Apps is not allowed. Finally, that you will not use any future mock locations applications while using your account. Please indicate also your Username, Full Name and Date of Birth and your handwritten signature.""

........................................
.......................................

"(mj_myusername) " weird they claim my username has to have a "mj_" infront of it and and i gave them a wrong username. like instead of LLinusLLove they want me to write down "mj_LLinusLove" ??

and your date of birth weird again nowhere in the first email does it say i have to write down my DOB. im giving them a copy of my ID after all.

ive asked them over and over can you tell me what program exactly tripped the geo block or what device i was on. And they will not tell me. so i can get approved and then i might get flagged again???

its like a joke. i dont understand WTF is happening.

My assumption is all the device switching is what flagged your account initially. My wife got flagged a couple weeks ago, but sent in a photo ID / bank statement. It was cleared up pretty quickly. I believe hers was because she flipped devices in the middle of a tournament. She generally only plays $10 tournies....but her laptop was being goofy so she had switched to my desktop. Otherwise - Google Desktop / Teamviewer / Autohotkey scripts are the common offenders I believe.

Have you tried contacting support via phone? I personally haven't contacted BetMGM via phone, but I did contact WSOP via phone, and my problem was fixed right away.

Customer Support Contact Information: https://www.playmichigan.com/custome...ambling-sites/

yeah im 100% sure it was my recently bought USED samsung chromebook either had a program on it im unaware of or just the DL/uninstall/ sign in like 10 times trying to get sites to work on chromebook ****ed me.

did she have to send the this odd liability statement?

do you remember how long it took?


im going to wait and see but yeah talking to real people would be nice. going back and forth w emails


Part 3:
just got another email about how they rejected my " liability statement" b/c of the odd "mj_" prefix they want me to add to my username and that i didnt write down DOB. but i did both those things the second time i submitted verification docs. just tried to submit for the 3rd time. HOPEFULL.

She did not need to send a liability statement. Just photo ID / bank statement and a picture of her holding her ID next to her face. Only took about 3-4 days to resolve...

Good luck good luck! Tough situation to be in when one wants to play some poker

First, Bgetmgm has their own unique account name for players that has nothing to do with their screen name, usually your first name followed by a set of numbers.

For example: mi_John257699

This account name used to be shown when you log into their website, but it's no longer there. I have since seen it on my win/loss statement or deposit/withdrawal emails.

Sometimes it'll just be listed without the prefix such as John257699.


Also, are you sure they used the prefix 'mj' instead of 'mi'? I was under the impression that the prefix just indicated what state we're in.

Not sure if all this is the issue, but figured I'd let you know.




I've had similar things happen to me, likely because I was traveling extensively through Michigan and using/resetting different devices. Also, you can't use a VPN even if you disable it for Betmgm via a bypass filter/split tunnel.

The more I know - Just found the "JamesXXXXXX" in my deposit email.

yeah i asked them why _mj but wasnt giving answer. i thought it might be a typo and they meant mi or nj(new jersey) but in 3 different emails they said to put _mj infront of my username.


looks like my liability statement was accepted after the 4th time i submitted it.

most recent email from today ( monday )


"Thank you for contacting us.

Please be advised your account is still under review and the funds in the account will need to remain until investigation has been completed.
We are working on providing a response with the highest urgency and will let you know once a determination is made"


nearing day 4 of this

Ticket has been closed - most of my hands imported properly (duplicates were tracked and previously failed hands processed). There were a couple that failed a second time....but good enough! So if anyone has hands that didn't process due to weird overbet all-ins, reimport your hands.

There's also an update which supposedly fixes import issues, v4.17.3

Tournament files from July 21 - Sept 1 are still jacked up, but whatever, hopefully all's good moving forward. . .

You have to purge and import the hands again or import them to a new database because it was a parsing (import) related change for PT4 (and eventually for HM3).

Purged them awhile back, will try a new database. Thanks!

Hopefully bmgm doesn't keep messing with the HH.

I guess some of the issues I had weren't addressed in the latest update, but I don't blame PT4. I don't expect them to fix every issue BetMGM decides to f**** up. Sometimes I feel like it's deliberate, but Hanlon's Razor comes to mind.

praise jebus. took 6.5 days, and submitting docs 4 different times but i got the all clear to get unblocked.


Ive asked in 4 separate emails to please
1. tell me the name of the program they detected, and
2. if possible what device it was on
3. how to search PC/device for possible programs

and they just ignore me.

i worry ill go back to playing and set off the red flag again and get perma banned.
im going to wait a day and try emailing one more time before i put any volume in.

going to stick with my desktop and phone and not play on tablet, laptop or chromebook bc im pretty sure it was one of those 3 that caused the problem


ty starscream ive checked my set up( to the best of my ability) for these and couldnt find them

Yeah, after a decade plus of doing support for HM1, HM2, and HM3 I can say it feels like a game of whack-a-mole trying to keep up with all these site's changes some times.

Edit: And the same goes for trying to keep up with the HMx bugs on our side of things lol.

¯\_(ツ)_/¯

i dont understand this world....




after getting the all clear on sept 22 now on the 24th this....

the only play i had after getting unblocked was:
* i deposited 25$ on borg, party, mgm to get a 25$ sat ticket
* i played a 25$ sat with tick and a 10$ sat w tik on borg on 23rd
*i played a 25$ sat (not same mtt as borg one) with tik on party (won a 100$ tik) and a 10$ sat (not same mtt as borg)w tik on party
* deposited 725$ on party to get the 500% deposit bonus
* bonus didnt go through so i emailed support
* on 24th logged on to MGM to use 25$ and 10$ sat tix and got the above.


before my play on sept 23 i made a short video showing my desktop, my task manager showing what was running on my desktop while logged on to party and sitting at table. Then made a video showing me walking from that desktop to the front of my house so they can google maps and see my location is as i claim

wasted effort im sure. i dont get it guys.


sent an email in asking wtf to mgm now... as i cant see an option to live chat with support anywhere.

Send a DM to Dave: https://twitter.com/_PokerDave_

Best of luck.

DM sent. thanks man

Hey It’s Dave. It’s been a long time since I’ve been here clearly with this user name 😂.

I’m looking into the issue for you. I have a hunch what it is. I’ll communicate via Twitter for the remainder of the process.

As well for anyone else feel free to reach me directly there it’s the fastest and limits all the sites I need to check messages on.

i think i love you dave.

like i said in DMs. whatever you need from me you got it. ill mail you my chromebbook to you guys if you want .
ill record hours of play if you want to prove its me and im in nj. whatever you need. ill send you my PT4 database . whatever

think this nightmare is over. took 10 days but everything seems good now.


WARNING DONT TRY TO PLAY ON CHROMEBOOKS

thanks dave

It let me into a tournament and after an hour or so kicked me out saying it can't verify location in Michigan. But it was ok to take my money to enter...

I force exited and restarted app. Used the option to return to tournament. Says You are not in Michigan. Return to tournament again and it let me in.

Thirty minutes or so later, the same thing. Exact same situation to get back to table. Have to try twice to get back in.

Thirty minutes or so later, same again.

Support is useless.