Thank you I'm very happy with the end result and i have several mediums i want to quickly thank you on but this is a super acceptable way to handle these types of situations i know it says one time but this has only happened one time in 30,000+ tournaments...so i hope it just doesn't happen again
Hi Stephen
Laura here of the MVP Team at 888poker
Your query had been escalated for management review; hence the delay in response to you.
Stephen, the equal splitting of the prize pool in case of a cancellation is in line with our disconnection and tournament cancellation policy found here
https://www.888poker.com/security-an...ection-policy/
However, as a gesture of goodwill and one time exception, your account has been credited with an additional $581 in accordance with ICM payout calculation.
You could have potentially won $2,134 and as $1,553 was automatically paid out, we granted you a further $581 to your account.
We wish you continued success on the tables!
Best Regards
Laura
888Poker MVP Team
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Edit/MH: Reference:
Quote:
Originally Posted by sizzlinbetta
someone please explain what the heck happened to me here i was obv chip leader when this was cancelled
Last edited by Mike Haven; 07-06-2019 at 08:35 AM.