@ Zrebna

I never had a problem with LA since I started there 5 month ago....made several withdrawals too...

All the funds are held by the network operator i think so you should be pretty safe

888 took over LuckyAce on Jan 1st. They are basically the exact same poker room.

Any news on this?

Not 100% accurate, but nevertheless, the jp bug needs to be fixed.

I used IRISH888 and got 20%. Not sure if the other one works.

Credit to Aaron and the actual 888 support team, this issue is now sorted and my funds have been returned to me.

Just a shame Cassava are so useless at replying.

Again, many thanks, Aaron (888rep).

Aaron thanks for taking some time to reply to points ITT.

I would really appreciate it if you could even address a couple of my points above.

I know you are super busy but it would be greatly appreciated. As a new player at 888 I would really like some of these points addressed thanks.

whats not accurate about this blog?seems pretty dead on to me.

LA is owned by 888 but still operates independently.

You should have no issues with regards to safety. Unfortunately they run support separately though, so any LA questions are best sent directly to LA support.

There are a few LA users here though, more specifically in the Pacific Poker Regulars Thread, who might be handy with LA topics.

I sent a couple inquiries in a few different directions. Haven't heard back yet. Hopefully soon. Will let you know as soon as I do.

No problems.

I'll do my best to address your points tomorrow with the attention they deserve (when it's not 2:00am here).


Good night and good luck to all you late night grinders

"Posting this jackpot rake is unavoidable for the first hand a player sits, even if they are not dealt in."

This is not true. As long as you sit down when a hand is either being dealt or in progress, you can uncheck the post jp box, and you won't have to post any jp. The problem is when you sit down as a hand is being dealt, then it is unavoidable.

When taking a seat at a new table, I have trained myself not to buy in until a hand is in progress. So I never ever post an unwanted jp.

I'll do my best to address the issues. I realize that some of the answers I will give may not be satisfactory or the answers your looking for, but my resources at 888 are not limitless. I'm held to certain info and certain waiting times as well.

I'll try to answer this in two parts:

Why has it not been sorted yet?

888 has always practiced updating their software with larger updates, less frequently. So while it may be common experience on other sites to log in and see a new update 2-3 times a month, that's just not the way 888 chooses to handle their software.

You could ask me why, and I couldn't tell you. Whether it is technological capabilities, financial, marketing, or any other number of factors that relate to business decisions, that has always been their position.

So often times there are bugs in the software, and fixes are created, they just aren't released until the entire update is prepared for launch.

can you give us a date for when this update will be released?

I would love too, but I haven't been given a date. Even if I had been given a date, I would keep it to myself. Too often I've seen projected release dates for updates get pushed back because of testing etc. And I find it very frustrating as a forum member to hear "April 1st Release date" only to have it come out in October.

If I hear that the fix is coming out in the next update, or if I get any info as to a general time to expect the update (which quarter), I'm more than happy to pass that on to you guys.

want to play this so why are we having to untick the box ourselves?

I would venture to say that when they developed the software for the tables, they assumed most people playing the Jackpot tables would want to be eligible for the Jackpot. So it made sense to default it to "on," if the majority of players were expected to use it.

The logical solution would be to leave it unticked and just give us the option in the popup of posting the bbj contribution as per every other hand when it's unticked.

I agree with you. As it stands now, it makes more sense to have it unchecked. I have brought this up in discussions but haven't heard back whether it's being adopted. I'll follow up.

There has been negative feedback with regards to the jackpot popup as well. With respect to slowing down the overall game. So just relying on that may not be the best solution either.

No idea what was going on with this reply/rep. I can say that nobody views it as an acceptable response, and while the wait times for emails can be slow at times, this kind of reply really is an anomaly.

I was told that the situation was being handled by some higher ups. So beyond that, I don't really have much to add to the issue nor is it really my place.

I have absolutely no involvement in the finance department, so I can't explain what or why rates are what they are on a given day.

When the issue was brought up here, I brought it up with them immediately. I was given a solution to the problem. That solution is to make sure that:

1) Your 888 account is set to USD by sending an email to support@888poker.com and requesting the change. This is necessary as account settings default to that country's official currency. And since there are no US players on the site, EVERYONE should do this.

2) Make sure you are depositing from a USD account. Whether it is a USD bank account or a USD Moneybookers/Skrill. If your transactions are going USD <> USD, you will incur zero exchange rate losses.


^^
Could this be more efficient? Yes.
Could this be more player friendly? Yes.
Do I like it? No.
Can I change it? No.
Will 888 change it? Probably.
When? I don't know.

So the best thing I can do is to make sure you guys know what you need to do to get the cheapest transactions.

I can appreciate how this may look like I've skirted around the issue in the thread. But the truth is I've done all I can and I've explained several times the above method to avoid exchange rate losses. If you guys want to vent your frustrations about the issue I'm more than content to let you do it as your opinions deserve to be heard. I just can't do anything more about it from here.


While there are clearly issues in the software, most if not all are avoidable. This certainly isn't an excuse for not fixing them, but it shouldn't be a reason not to use the software either if there are games on 888 that you think are beatable.

Hopefully I've helped to answer some of the questions or at least provide some clarity.

Good luck at the tables.


Aaron

Anybody having trouble opening the client the last few days. I can't even get it to work right now.

Works fine for me..

wow looking through this thread basically half the questions answered in here are answered with "i've brought this up with them, haven't heard back"

Really seems like 888 management just doesn't give a **** and is just happy to keep raking us without improving players' experience at all.

Thanks for taking the time to reply to my points a few posts up 888 rep.

It must be pretty frustrating working for them. I would feel like I was constantly banging my head off of a brick wall.

I can say that I was contacted on 2+2 by 888rep a few weeks back. He asked for my username on 888 to address the issue further, but since then I haven't heard from anyone from the site regarding an apology nor compensation.

888Rep, has the free $8 with no clearing requirements promotion expired now?

Dumb question I'm sure has been answered before but I don't play on 888 and I can't see it on the website (only 200% up to $400 with $10 released for every 100 bonus points, etc.) but many affiliate sites still say it exists. Was just curious.

Let me just congratulate 888 for being greedy with no interest whatsoever in the health of the game.

25BB/100 in jackpot contributions at 100NL? Really? REALLY?
That means a fish can literally play 200 hands before losing 1 buyin to the jackpot.

Hello
Please check PM.

was kicked off client and can't connect for last 20 mins

I've also been disconnected, was big chip leader at a final table, cannot reconnect whats happening? have emailed support.

at least i'm not the only one, hope the tournaments not going on without me! :|

yea site down again...

I have sent tons of email to support since joining 888,not once have they got back to me within 4 days....................without a doubt the worst customer service in the world

(recently i sent a email about missing money in my account,6 days to reply)

ok back in looks like everyone got locked out