Quote:
Originally Posted by demetri1978
They send me a email to say I am close to the next VIP level,but I only have few days to make xxx amount of points to get there (GREAT)
Later that day they block my account and say you need to upload some documents for the account to be reopened (6 week old account)
The way to upload the documents is to log in and then upload them ,LOL.........I CAN'T LOG IN ,they blocked it ..............
So the next step is to send by email ,but that can take up to 5 days or more.............
Which means when I do get my account back my points would have been reset (start of the month)and I won't go to the next VIP level.....which means I get close to 10% less rake back for the WHOLE of the next month....
This can't be right and can't be fair can it?
Is this all to stop me making the next VIP level by the end of the month,which would = a scam
Or is this just a super terrible service?
Either way it is pretty bad
Thoughts..............
So I have been trying out 888 poker ,the support is really bad.....but the stunt 888 poker are pulling now is unreal.......
I think this needs to be reported to the gaming commission and all the senior mangers at 888 poker
I have been with 888 poker now for a few weeks,not once have they asked me to send documents in,MOST poker sites ask you to send before you can play real money games.
So I get a email saying i am close to the next VIP level,"make sure you keep playing more"..great..........that means higher rake back ,more money for me ,but less for 888 ............then straight after that email my account gets blocked...just before the weekend when I can put in loads of volume in!!!.........I sent the documents in straight away,a decent site like pokerstars will do this process within minutes.........888 poker says it could take up to 5 days..........which means I now can't play this weekend,which means i don't get higher VIP level next month which in turn means lower rake back next month...........i class this as a scam!!!!!!
You had all month to get my info ......you could of asked for the documents when i signed up.....i have not tried to with draw money either!!!!!!!!
This is unreal what you are doing.......you have blocked me from getting to the next VIP level..........either this is a scam or terrible service ......either way i want action taken!!!!!!!!!