Quote:
Originally Posted by Kralex
No to both your suggestions. You think I wouldn't have researched this already?
Its simple, 888 only credited 69.38 into my account.
Are you telling me that my bank has no grudge against any other poker site but when it comes to 888 they choose to charge 25 dollar fees? Yeah right buddy.
The only fees for over drafting my account is interest which equated to 0.01 when last looked, not 24 dollars.
Best poker room in 2011 Guess the fine print must have been "at taking your money".
I'm not the only who has had issues with 888 stealing player funds through any means possible.
E-mail support has stopped to answer my enquiries about this issue. Once I made a 200$ wire transfer deposit from a
USD bank account and
my bank charged a 9$ fee (I can live with that since it's the same regardless of the amount cashed out or deposited) but they also sent
200$ to 888poker. Guess how much I received on my 888poker account.
188$.
A live support representative told me 888poker don't charge fees for wire transfers and he also said he would email me later. I replied to this email and also sent a picture that proves my bank really sent 200$ to 888poker.
Whatever I'll just post emails here.
> Thank you for contacting us. My name is ****** and I will be
> assisting
> you today.
>
> As per our conversation via live support chat earlier today, we have
> investigated the issue with you wire transfer deposits.
>
> Please note, as stated previously, that we do not charge any fees
> for wire
> transfer deposits. The deposited amounts in your account are the exact
> amounts that your bank has released to us meaning that if additional
> funds
> have been taken it is the bank's own fees. However, if you feel that
> this
> is not correct we can investigate the issue further. In order for us
> to do
> so, please send a copy of your bank statement showing these transactions
> to:
This is how I replied:
Hi.
Here's a picture that shows my bank (********) has always released the exact money I wanted to deposit. 9.22 & 9.67$ fees that you can see in the picture are the fees they charge for transfers. As you can see the fees are not included in the deposits so they always send the exact money I wanted to deposit as I said.
*** *****
Transactions Team
Thank you for contacting us.
*******, when you make a deposit using wire transfer, we credit your account with the amount which is received and credited into our bank account. Although you have sent the full amount from your bank, we have not received the full amount into our account as there have been charges within the banking system.
If you require further assistance in this or any other matter, please feel free to contact us.
I replied that I still couldn't understand what happened to my money but they said my email was received blank so I sent another email. It was something like 100 hours ago I sent the last email and they're yet to reply it.
Last edited by MADZiCKz; 01-17-2012 at 11:53 PM.