Subject
Your Account With Us.
Discussion Thread
Response Via Email 16/01/2014 10.11 PM
Dear Willy,
I am John W. from the Operations Department at Cassava Enterprises (Gibraltar) Ltd., Cassava Enterprises manage operational services for LuckyAcePoker.com. I am contacting you with regards to your account with username "DasIstGutAA".
Thank you for contacting us.
I have taken the time to review your account in its entirety and would like to inform you as previously mentioned your account was restricted 01-2012. You were then sent an email regarding the said issue however; you failed to respond to our security request and did not take the action requested at that time to resolve the matter at hand.
As a result and in accordance with our Term & Conditions to which you agreed upon registration, the funds were removed until now 2 years later there remains no funds in the accounts bank roll. Please understand that our casino does not operate as a banking institution therefore, it’s not the case that funds should remain in an inactive account for a number of years.
That being said, please be reminded that the original security issues is still unresolved therefore, the account will remain closed. Additionally, we kindly ask that you please refrain from opening further accounts with sites owned and/or operated by Cassava Enterprises (Gibraltar) Ltd until the said issue is resolved. Any new account will be blocked upon detection and any deposits made or winnings accumulated not refunded.
Thank you for your cooperation and understanding in this matter.
Regards,
John W.
Operations Department
Cassava (Gibraltar) Ltd.
operations@cassava.net