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[888poker] (ROW) Official Players' Thread
12-19-2013
, 05:19 AM
Quote:
While I agree that this a pretty gross bug, you also benefit when games don't pop up for other players. It's easier for you to see when someone else is the victim than when you are. As long as you also report when someone else has suffered from this bug, then it's fair that you get a refund when you are the victim. 
Bugs that affect all players just add variance.
Bugs that affect all players just add variance.
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12-19-2013
, 07:38 AM
Quote:
Hi there
I have required a withdrawal on Monday morning and it's not yet processed, it sais 3 workdays max so time's passed, still sais awaiting process.
Conversation with VERY VERY UNHELPFUL support:
Please wait for a site operator to respond.
You are now chatting with 'Jenny'
you: hi
Jenny: Hi Tudor, this is Jenny from 888poker; thanks for chatting with me.
I noticed you are in the cashier, let's get you playing......
Jenny: Hi Tudor
you: I need some help
Jenny: How are you doing today?
you: Lovely Jenny
you: Merry Christmas in advance
Jenny: Sure
Jenny: thanks
Jenny: Merry Christmas to you to
you: I have made a withdrawal monday morning and it's not yet processed it sais it takes max 3 days to process and wanted to see if there is a problem or not
you: could you please check ?
you: I want to know if I will not have any money this Christmas
Jenny: Sure
Jenny: This has already been paid from our site
Jenny: However, this is a 5-10 business days time frame
Jenny: I cannot guarantee if you will receive this cash out before Christmas but you will need to continue to wait
you: but it can't be like that
you: it sais awaiting process
you: that means that site has not sent
you: ?
Jenny: This has already been paid out from our site
you: it never takes more than 3 days for money to come
you: like virtually nver
you: but if it was sent from site doesn't that mean that in cashier it must say Paid ?
Jenny: There us no fault to this request
Jenny: You will need to wait the time frame to receive this
you: Awaiting process => Processing => Paid(when website sends money)
you: right >?
Jenny: After reviewing your account this request has already been paid out
Jenny: This is 3 processing days from our site and 5-10 business days to receive
you: i see
you: so why doesn't it say Paid in cashier
Jenny: I am not sure \
you: well could you modify so it sais paid ? or ... i don't know
Jenny: This should be updated soon
Jenny: As our site is 3 days processing
you: yes i know but if it's already processed what's the problem
Jenny: There is no problem Tudor
Jenny: You will need to wait the remaining time frame to receive this request
you: you're not being helpful
you: you said it's already processed from 888 then why does it say awaiting process
Jenny: This will be updated soon, as our site takes 3 days processing to process this cash out request
Jenny: I hope I have been helpful to you . Should you require further assistance please feel free to contact us again.
Chat session has been terminated by the site operator.
Username:aiotigara
Please solve this as I DO need money for X-mas tY!
I have required a withdrawal on Monday morning and it's not yet processed, it sais 3 workdays max so time's passed, still sais awaiting process.
Conversation with VERY VERY UNHELPFUL support:
Please wait for a site operator to respond.
You are now chatting with 'Jenny'
you: hi
Jenny: Hi Tudor, this is Jenny from 888poker; thanks for chatting with me.
I noticed you are in the cashier, let's get you playing......
Jenny: Hi Tudor
you: I need some help
Jenny: How are you doing today?
you: Lovely Jenny
you: Merry Christmas in advance
Jenny: Sure
Jenny:
thanks Jenny: Merry Christmas to you to
you: I have made a withdrawal monday morning and it's not yet processed it sais it takes max 3 days to process and wanted to see if there is a problem or not
you: could you please check ?
you: I want to know if I will not have any money this Christmas
Jenny: Sure
Jenny: This has already been paid from our site
Jenny: However, this is a 5-10 business days time frame
Jenny: I cannot guarantee if you will receive this cash out before Christmas but you will need to continue to wait
you: but it can't be like that
you: it sais awaiting process
you: that means that site has not sent
you: ?
Jenny: This has already been paid out from our site
you: it never takes more than 3 days for money to come
you: like virtually nver
you: but if it was sent from site doesn't that mean that in cashier it must say Paid ?
Jenny: There us no fault to this request
Jenny: You will need to wait the time frame to receive this
you: Awaiting process => Processing => Paid(when website sends money)
you: right >?
Jenny: After reviewing your account this request has already been paid out
Jenny: This is 3 processing days from our site and 5-10 business days to receive
you: i see
you: so why doesn't it say Paid in cashier
Jenny: I am not sure \
you: well could you modify so it sais paid ?
or ... i don't knowJenny: This should be updated soon
Jenny: As our site is 3 days processing
you: yes i know but if it's already processed what's the problem
Jenny: There is no problem Tudor
Jenny: You will need to wait the remaining time frame to receive this request
you: you're not being helpful
you: you said it's already processed from 888 then why does it say awaiting process
Jenny: This will be updated soon, as our site takes 3 days processing to process this cash out request
Jenny: I hope I have been helpful to you . Should you require further assistance please feel free to contact us again.
Chat session has been terminated by the site operator.
Username:aiotigara
Please solve this as I DO need money for X-mas
tY!
Regards!
12-21-2013
, 08:01 PM
12-21-2013
, 08:47 PM