Spent 45 mins with live support trying to get a refund. They were pretty unhelpful and rude actually.
Said they had checked their records and I had played $40 worth of MTT so they could refund me that. I checked and it was close to $100, so asked for this. I was told no we wont give you $100 only $40 max will you accept this. Obviously not was my answer.
I also asked why only $40 and was not given a answer, so I threatened to withdraw my roll and play elsewhere (I have a decent amount on), live support said basically go ahead play where you want. So i did
Today I received a e-mail apologizing for the length of time it took to sort the issue and the lack of help from live support. It should have been escalated to her supervisor (but it was not, despite in chat being told it was her supervisor decision), I have now been credited $100 by 888.
As a result I will move my bankroll back on there.