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[888poker] (ROW) Official Players' Thread [888poker] (ROW) Official Players' Thread

12-09-2024 , 07:48 PM
Quote:
Originally Posted by 888Rep
Have you tried to reinstall the client to see if that clears up the issues.

Regards
so i find decide for fix it problem.....
Who will be use windows 7 , you will must donload and install Microsoft net framework 4.7.2
[888poker] (ROW) Official Players' Thread Quote
12-09-2024 , 09:55 PM
If you are a real representative of 888, please assist in returning the money to the gaming account. Cancel the withdrawal transaction. Give me my money back.
[888poker] (ROW) Official Players' Thread Quote
Yesterday , 05:17 AM
Quote:
Originally Posted by SangNoir21
Hello. I need help again. Yesterday I received an email which said that
........ "Thank you for sending us your ID document. Unfortunately, we cannot approve it because the birthdate is not visible.

Please send us a copy of another document than the one you sent us or another valid identity document, e.g. your passport or driver's license."
..........

I sent the same state passport again, in which I highlighted the date of birth in green, but they do not accept it, although everything is clearly visible there. I do not have either a foreign passport or a driver's license.
Help me please.
Username on 888poker - SangNoir21
I send pasport of the citizen of Ukraine. Name, photograph, signature, date of the birth, etc, are clearly visible and legible.Why not passed your standard security checks? I don't have a international passport or driver's license.

The first and second pages of the passport book contain the surname, first name and patronymic, date and place of birth. The first page also contains a photo and space for the owner's signature. The second page contains information about gender, date of issue and the issuing authority, and the signature of the official responsible for issuing it. The entries are certified with a mastic seal, and the photo with a raised dry seal.
The validity period of a passport issued in the form of a passport booklet is not limited.

Last edited by Mike Haven; Yesterday at 06:16 AM. Reason: Copied in earlier post, for clarity
[888poker] (ROW) Official Players' Thread Quote
Yesterday , 09:21 AM
Quote:
Originally Posted by miseyukas75
If you are a real representative of 888, please assist in returning the money to the gaming account. Cancel the withdrawal transaction. Give me my money back.
Quote:
Originally Posted by SangNoir21
Help me please.
Username on 888poker - SangNoir21
I send pasport of the citizen of Ukraine. Name, photograph, signature, date of the birth, etc, are clearly visible and legible.Why not passed your standard security checks? I don't have a international passport or driver's license.

The first and second pages of the passport book contain the surname, first name and patronymic, date and place of birth. The first page also contains a photo and space for the owner's signature. The second page contains information about gender, date of issue and the issuing authority, and the signature of the official responsible for issuing it. The entries are certified with a mastic seal, and the photo with a raised dry seal.
The validity period of a passport issued in the form of a passport booklet is not limited.
Have you guys tried the help chat in the poker lobby as it's instant replies so I'm told so might be worth a try?
[888poker] (ROW) Official Players' Thread Quote
Yesterday , 10:13 AM
In my understanding, the 888 representative is a person who helps players. He answers specific questions and gives truthful answers. I have been hearing only deception from the representative for three days now. Your online chat never works, support never responds to emails. You lie about cashouts to Belarus. Give me my money back. Scammers.
[888poker] (ROW) Official Players' Thread Quote
Yesterday , 10:32 AM
How to find help chat from a mobile client? Thank you
[888poker] (ROW) Official Players' Thread Quote
Yesterday , 11:13 AM
Quote:
Originally Posted by SangNoir21
How to find help chat from a mobile client? Thank you
You go into the poker lobby and click either help or if there is a question mark then click on that and see if that gets you there.

Regards
[888poker] (ROW) Official Players' Thread Quote
Yesterday , 12:37 PM
I am wondering why the 888 representative is ignoring my messages? Why haven't they returned my money to me in two months? Why can't the representative resolve this issue?
[888poker] (ROW) Official Players' Thread Quote
Yesterday , 01:19 PM
Quote:
Originally Posted by miseyukas75
I am wondering why the 888 representative is ignoring my messages? Why haven't they returned my money to me in two months? Why can't the representative resolve this issue?
The Representative is a mediator who passes messages to support, they do not directly intervene in matters like this. Top tip, be more polite and you might get a response and provide the email address they asked for earlier.
[888poker] (ROW) Official Players' Thread Quote
Yesterday , 01:27 PM
Quote:
Originally Posted by miseyukas75
In my understanding, the 888 representative is a person who helps players. He answers specific questions and gives truthful answers. I have been hearing only deception from the representative for three days now. Your online chat never works, support never responds to emails. You lie about cashouts to Belarus. Give me my money back. Scammers.
Quote:
Originally Posted by MarkDavis
The Representative is a mediator who passes messages to support, they do not directly intervene in matters like this. Top tip, be more polite and you might get a response and provide the email address they asked for earlier.
Exactly this, thanks for explaining to him Mark but I can understand why he is getting frustrated.
[888poker] (ROW) Official Players' Thread Quote
Yesterday , 02:01 PM
Quote:
Originally Posted by 888Rep
You go into the poker lobby and click either help or if there is a question mark then click on that and see if that gets you there.

Regards
I found only help center, but when I click on it I get the web page is not available. When I am at the checkout, I found Help? and when I click on it there is a link only to FAQ. Having studied the FAQ regarding documents, I followed all the recommendations, took a photo with my smartphone, everything is readable and visible. I wrote to the email feedback@mailer.888poker.com that I do not have a driver's license and a passport. I only have a Ukrainian passport. I have not received an answer. Maybe you can help me get an answer? Can I pass verification using a Ukrainian passport? If not, for what reason? And what is my way out then, considering that I only have this document proving my identity. Thank you!
[888poker] (ROW) Official Players' Thread Quote
Yesterday , 04:00 PM
How can I be polite, in your opinion, when you haven't returned my money for two months? You've reset my verification twice in two months. I've sent you more than 20 documents in total. All documents are of the highest quality. Instead of paying me money, you constantly deceive me. And after that I'm supposed to be polite? You're scammers and just give me my money back and apologize for the inconvenience.But being an intermediary for scammers and still being offended is a luxury.
[888poker] (ROW) Official Players' Thread Quote
Yesterday , 04:02 PM
Is there any way for UK players to start playing at 888poker and depositing more than 100$ per month with no payslips, no job contracts, etc? (Just playing poker full time). I tried everything couple months ago and I was denied/rejected , which seems very weird to me considering in most sites you have no issues (at least in other sites they let you deposit 5-6k per month at the beggining until you reach your desired bankroll).

Thank you in advance
[888poker] (ROW) Official Players' Thread Quote
Yesterday , 04:17 PM
Quote:
Originally Posted by miseyukas75
How can I be polite, in your opinion, when you haven't returned my money for two months? You've reset my verification twice in two months. I've sent you more than 20 documents in total. All documents are of the highest quality. Instead of paying me money, you constantly deceive me. And after that I'm supposed to be polite? You're scammers and just give me my money back and apologize for the inconvenience.But being an intermediary for scammers and still being offended is a luxury.
They asked you for your email address because it was apparent the mail they were sending you was not reaching you, follow the instruction in bold and underlined.

Please provide the rep with your up to date e-mail address as was requested in a previous post and follow their instructions from there on.

Last edited by MarkDavis; Yesterday at 04:40 PM.
[888poker] (ROW) Official Players' Thread Quote
Yesterday , 06:04 PM
Hey,

I am having hard time validating my phone number.
I just never get the SMS code.

I tried several times, and the support told me to send email, but no answer from them, either.

Could you please help me with this

My username is pooh1234.
[888poker] (ROW) Official Players' Thread Quote
Yesterday , 09:59 PM
Dear Mark, if you read my posts carefully, you would understand me. It is not about the mail. It has not changed, advertising letters from 888 are sent to this address. I wonder how you would personally react if your verification was reset twice? If instead of paying you your money you were sent a request for a bank statement? Yesterday I received another letter about this from 888 instead of my money. At the same time, on November 17, I passed verification once again, received a response from support and an hour later another request for a bank statement. Maybe I'm being overly rude after this, but in that case, you're Mark the Idiot. If in your country it is accepted to deceive a person instead of paying for his work, then I will agree to an idiot.

Last edited by miseyukas75; Yesterday at 10:07 PM.
[888poker] (ROW) Official Players' Thread Quote
Yesterday , 10:04 PM
Quote:
Originally Posted by Edu12345
Is there any way for UK players to start playing at 888poker and depositing more than 100$ per month with no payslips, no job contracts, etc? (Just playing poker full time). I tried everything couple months ago and I was denied/rejected , which seems very weird to me considering in most sites you have no issues (at least in other sites they let you deposit 5-6k per month at the beggining until you reach your desired bankroll).

Thank you in advance
Can I have your email address and I will ask them for you.

Regards
[888poker] (ROW) Official Players' Thread Quote
Yesterday , 10:06 PM
Quote:
Originally Posted by Tamsa
Hey,

I am having hard time validating my phone number.
I just never get the SMS code.

I tried several times, and the support told me to send email, but no answer from them, either.

Could you please help me with this

My username is pooh1234.
I sent this over for you.

Regards
[888poker] (ROW) Official Players' Thread Quote
Yesterday , 10:12 PM
Quote:
Originally Posted by miseyukas75
How can I be polite, in your opinion, when you haven't returned my money for two months? You've reset my verification twice in two months. I've sent you more than 20 documents in total. All documents are of the highest quality. Instead of paying me money, you constantly deceive me. And after that I'm supposed to be polite? You're scammers and just give me my money back and apologize for the inconvenience.But being an intermediary for scammers and still being offended is a luxury.
Quote:
Originally Posted by miseyukas75
Dear Mark, if you read my posts carefully, you would understand me. It is not about the mail. It has not changed, advertising letters from 888 are sent to this address. I wonder how you would personally react if your verification was reset twice? If instead of paying you your money you were sent a request for a bank statement? Yesterday I received another letter about this from 888 instead of my money. At the same time, on November 17, I passed verification once again, received a response from support and an hour later another request for a bank statement. Maybe I'm being overly rude after this, but in that case, you're Mark the Idiot. If in your country it is accepted to deceive a person instead of paying for his work, then I will agree to an idiot.
Hopefully it will get sorted for you soon and I am keep sending them all your feedback.

Regards
[888poker] (ROW) Official Players' Thread Quote
Yesterday , 10:30 PM
Thanks to the representative of 888, I hope he sincerely wants to help me. Best regards!
[888poker] (ROW) Official Players' Thread Quote
Yesterday , 10:37 PM
Quote:
Originally Posted by 888Rep
Can I have your email address and I will ask them for you.

Regards

****


Thank you , I appreciate it

Last edited by Mike Haven; Today at 07:32 AM. Reason: E-mail address removed and PMed to 888Rep
[888poker] (ROW) Official Players' Thread Quote
Today , 07:44 AM
Quote:
Originally Posted by Edu12345
****


Thank you , I appreciate it
I sent this over along with your email address for you.


Thanks

Last edited by 888Rep; Today at 07:49 AM.
[888poker] (ROW) Official Players' Thread Quote
Today , 07:51 AM
I received a delivery error. The recipient server did not accept our requests to connect. Please tell me the current addresses where I can solve my problem. I also tried sending a message to support@888poker.com. Will it arrive? Will they give an answer there? Thx you
[888poker] (ROW) Official Players' Thread Quote
Today , 07:57 AM
Quote:
Originally Posted by SangNoir21
I received a delivery error. The recipient server did not accept our requests to connect. Please tell me the current addresses where I can solve my problem. I also tried sending a message to support@888poker.com. Will it arrive? Will they give an answer there? Thx you
That email address is not live anymore but the best way is to go into the poker lobby and click the question mark at the to right hand corner and speak to AMANDA and from there you should get help.

Regards
[888poker] (ROW) Official Players' Thread Quote
Today , 12:37 PM
Quote:
Originally Posted by Tamsa
Hey,

I am having hard time validating my phone number.
I just never get the SMS code.

I tried several times, and the support told me to send email, but no answer from them, either.

Could you please help me with this

My username is pooh1234.
Member account phone number is now updated.

Regards
[888poker] (ROW) Official Players' Thread Quote

      
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