I sent a PDF file, it clearly shows the period for which I took the extract
What exactly is not visible here?

To be honest, I don’t understand what the problem is? I register for Luxon Pay online by providing a person and the same documents, there is an Iban account in the statement, you can easily check who the account owner is, what is your problem?

Hi Rep:
They haven't re-contact me about it. And I found another problem : when I logged in https://www.safe-cashier.com/#!/VerifyId, my balance was left $0.01. I don't know what happened, I have done nothing just kept uploading various documents whether was original or tranlated in english, hoping to get verified.

Hey I'm only the messenger here ok.

Just reading their mail and this is what they wrote,

Upon reviewing member’s case, I can confirm that their previously submitted proof of address did not meet our verification standards. While we understand the effort they’ve invested in this process, we must ensure that all documents meet regulatory and security requirements.

To clarify, we require a valid proof of address that includes the following:

The document must be clear, legible, and unedited.
It must display member’s full name and address exactly as registered on the account.
The document should be issued within the last three months and come from a recognized institution, such as a bank statement or utility bill.
To assist further, we’ve sent member another email outlining the specific requirements. We are waiting for member to provide a new document that aligns with our guidelines. Once we receive a valid document, we will process verification promptly.

If you need more details or assistance, please let us know.

Kind regards,

Hi REP:
The email you metioned above was sent to me on Nov, 27th. Thas was why I asked in the previous thread: whether the "unedited" means I should NOT translate the document in english to keep it original. I have got any reply since then. Anyway, I sent the original document 2 days ago and still got no reply right now.

That will more than likely be on Monday as a lot of staff are off for the weekend.

Regards

this is not for you this is for 888, you are doing a good deed, thank you.

Good afternoon! I'm writing to you again. I ask you to assist me in returning my money in the amount of 1125 US dollars, which they do not want to pay me since October 10, 20024. And in stopping the circus with verification, which I have passed twice!!! To the letter I attach screenshots about the unfulfilled transaction and about passing the verification.
With respect.

I sent this over to be checked for you.

Regards

No worries.

i dont understand whats going on

I have just queried this for you.

Regards

Hi REP:
I received a new email last night, but the content was was similar to last, something like:

"we regret to inform you that the document you provided did not pass our standard security checks"
"Your proof of address must:
Clearly display your full name and registered address (matching your account details).
Be issued within the last 6 months (older documents will not be accepted).
Come from an official and recognized source, such as:
A bank or credit card statement (ensure your card number is hidden).
A utility bill (electricity, water, or gas).
Additional Guidelines
Ensure the document is original, unedited, and fully visible, with all edges showing.
Screenshots or partial scans will not be accepted"

I'm confused as to why your system kept rejecting my files, which were issued just last month and contained all the required information, including my name and address. The only difference between this submission and my previous one is the language; this time it's in original Chinese since you required the document unedited, while the last one was translated in English.
Could you specify exactly which rule my file has violated so that I can make it.
Otherwise, I can only keep guessing what the problem is. For example, before, I thought it was the problem caused by translating it into English and modifying the file. This constant back and forth is a huge waste of time and incredibly frustrating.
Now, I'm wondering if it's due to a mismatch between the address on my file and the one I registered with seven or eight years ago. My address has changed since then, and I can't remember if I updated it in my account, and given that your company has ceased operations in China where I registered and US where I am living right now, I could not even log in the 888 app right now, and the verification platform is not accessible to update info. So what am I supposed to do? I need clear instructions from you. I am totally stuck by that

Hello. Why don't they accept my extract from the register of the territorial community?
The data specified in the document matches the data specified in my profile on 888poker.
Why don't they accept my extract from the state bank where all the necessary information is also indicated and which also matches the data specified in the profile on 888poker?
Why don't they accept my photo of a valid state passport?
Thank you.

Question to cash regulars:

Do you see how amazing amateur players are running in all-in situations ? Normal percentages are not working here at all. It amazes me. I know variance, bla bla bla. But played 40k hands , and nothing changes.

FYI,
I sincerely apologize for the frustration and inconvenience caused regarding member’s pending withdrawal and verification process.

We’ve reviewed this case, and it appears the delay is due to restrictions with payment methods in Belarus. To proceed with member’s withdrawal of $1,125, we kindly ask member to respond to the email we’ve sent, confirming their preferred payment method. This step is essential to ensure the payment is processed smoothly given the limited options available for their region.

Kind regards,

I sent this back to them and apologies as that's all I can do for you.

Regards

I'm asking you to stop deceiving me!!! I have not received any emails from the transaction department...You have reset my verification twice. And you still haven't even returned the money to my gaming account. There are no restrictions on Visa card transfers to our country. You managed to transfer me 5 dollars out of 1130 and you can't transfer the rest? Why are you cheating?

Can you please give me your updated email address as you don't seem to be getting our mail that we have been sending you
Regards

Hello. I need help again. Yesterday I received an email which said that
........ "Thank you for sending us your ID document. Unfortunately, we cannot approve it because the birthdate is not visible.

Please send us a copy of another document than the one you sent us or another valid identity document, e.g. your passport or driver's license."
..........

I sent the same state passport again, in which I highlighted the date of birth in green, but they do not accept it, although everything is clearly visible there. I do not have either a foreign passport or a driver's license.

Are you kidding me or have you completely lost your conscience? My e-mail account has not changed! Its address is given in my profile, when I registered more than 11 years ago! The Transactions Department sent letters to this address in November. But as soon as it comes to returning my money, you lose everything: verification, e-mail address and the money itself. How do you explain the fact that your mailing robot sends me letters quietly? And you can't?


Subject
Give me back my money
Reference # 241204-000234
Auto-Response (04/12/2024 09.30 PM)
Dear Member,

Thank you for taking the time to contact the Operations Team.

This is an automatic reply to inform you that your email has been received and is currently under review. In the meantime, it may be that your query can be answered by one of the following:

• If you visit our FAQ section on our website
• If you have been asked to provide Verification Documents, please visit ‘How do I verify my details' page for more information or Safe-Cashier to upload your documents
• If your account is restricted and you have been asked to provide Verification Documents you may still do so by visiting Safe-Cashier which can be accessed with your log in details
• If you have been asked to provide Source of Funds documents, please visit the ‘Source of Funds’ page for more information.

We aim to respond to your query as soon as possible, thank you for your patience and co-operation.

Regards,

Operations Team


Customer (04/12/2024 09.25 PM)
+ operations@- все Good evening, please return my money which is in the transaction processing since October 10th. I have passed verification. You are violating all my rights. Thank you.
17.11.2024, 10:41, "Operations Team" <no-reply@888poker.com>:

Important information needed to verify your account
View this email in your browser.
888
Dear Siarhei,
This is the Operations Team at 888poker and we are contacting you with regards to your account with username miseyukas75
Thank you for sending in the recently requested documents which have now successfully passed our verification process. As a result any restrictions which may have been imposed on your account have been removed.
Many thanks for your cooperation in this matter.
For further information regarding our withdrawal timeframes, please visit our FAQs here (http://888-external-en.custhelp.com/...tail/a_id/3524) .
Regards,
Operations Team
888poker

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==================== image File Attachment ====================
Screenshot_20241121-070947.jpg, 374424 bytes, Added to incident

It was just an idea that support had as to why you were saying that you didn't get any mails from them.

Regards

Hello i have problem with mi poker client , when i try pay on the windows 10 i cant because client working very slowy ... but if i try open client on the windows 7 he open only like on this photo , may be can you help me or explain how i can fix it problem on the windows 7 .

Have you tried to reinstall the client to see if that clears up the issues.

Regards