I sent a PDF file, it clearly shows the period for which I took the extract
What exactly is not visible here?

To be honest, I don’t understand what the problem is? I register for Luxon Pay online by providing a person and the same documents, there is an Iban account in the statement, you can easily check who the account owner is, what is your problem?

Hi Rep:
They haven't re-contact me about it. And I found another problem : when I logged in https://www.safe-cashier.com/#!/VerifyId, my balance was left $0.01. I don't know what happened, I have done nothing just kept uploading various documents whether was original or tranlated in english, hoping to get verified.

Hey I'm only the messenger here ok.

Just reading their mail and this is what they wrote,

Upon reviewing member’s case, I can confirm that their previously submitted proof of address did not meet our verification standards. While we understand the effort they’ve invested in this process, we must ensure that all documents meet regulatory and security requirements.

To clarify, we require a valid proof of address that includes the following:

The document must be clear, legible, and unedited.
It must display member’s full name and address exactly as registered on the account.
The document should be issued within the last three months and come from a recognized institution, such as a bank statement or utility bill.
To assist further, we’ve sent member another email outlining the specific requirements. We are waiting for member to provide a new document that aligns with our guidelines. Once we receive a valid document, we will process verification promptly.

If you need more details or assistance, please let us know.

Kind regards,

Hi REP:
The email you metioned above was sent to me on Nov, 27th. Thas was why I asked in the previous thread: whether the "unedited" means I should NOT translate the document in english to keep it original. I have got any reply since then. Anyway, I sent the original document 2 days ago and still got no reply right now.

That will more than likely be on Monday as a lot of staff are off for the weekend.

Regards

this is not for you this is for 888, you are doing a good deed, thank you.

Good afternoon! I'm writing to you again. I ask you to assist me in returning my money in the amount of 1125 US dollars, which they do not want to pay me since October 10, 20024. And in stopping the circus with verification, which I have passed twice!!! To the letter I attach screenshots about the unfulfilled transaction and about passing the verification.
With respect.

I sent this over to be checked for you.

Regards

No worries.