You need to do that in the cashier while withdrawing as you have the option to select which currency you prefer.

Regards

I sent this over for you.

Regards

Hi, thanks for your reply. But how to deposit in dollars ? Please check the image. I will be charged in eur. But my card is in dollars. So there will be double conversion. USD->EUR-USD. It's like 7-8% of my deposit amount.

FYI,

If the member no longer has access to the email address linked to their 888 account, they can recover it by updating the email with our help. Here's how:

Reach out via Live Chat: The member should connect with our support team directly through the 888poker website.
Confirm identity: To ensure the account belongs to the member, we’ll ask for some details.
Once we’ve verified the information, we’ll guide them through updating their email address so they can log in again.

Kind regards,

You can change your dollars in a third party banking account into Euro's etc and then deposit into our preferred methods as you are unable to deposit using dollars.

Regards

888, thanks for your answer. But unfortunately you don't understand my issue. Why i have to change my bank currency to EUR and deposit EUR, if your poker games are in USD ? If i deposit EUR - 888 will auto-convert it to USD with a terrible exchange rate (almost 1:1)

That is why i have created my bank account in USD. So i could just flat deposit USD-USD with 0 fee. On pokerstrategy forum people post that support can change this settles currency to USD, for EU players. That what i am asking for. Maybe you can provide me with email of your cashier team, and i will ask them ?

Thanks for your help.

FYI,
This is now done.

Regards

Very much appreciate! Now all is fine.

Nice one!

Recently i got my 888 acount back after i was suspended for a security check, where it turned out, that i wrongfully got accused of maybe using an AI.

At the time i had worth of $187 in tournament tickets (3x$55,1x$16.5,1x$5.5) that expired aswell as a day 2 event in the $25 Multiflight, that i wasn't able to attend due to the restriction and therefore painfully had to accept the fact that i was going to autofold to zero, although i had managed to build an average stack in the middle of the field, with a high expected value due to my yearlong exerpience in tournament poker. The chopped value of the tournament was about ~$200; whereas the relevant ICM value was much higher, prolly in the ~$300+ region.

I have contacted the operations team twice regarding a refund for this loss - at least in the form of putting the mentioned tickets back into my account and a refund for the chopped value, but 888 seems to not to be bothering with this matter anymore and simply ignore further correspondence.

The entire experience of the account check was a nightmare to say the least, since previous correspondences got disavowed, processing got delayed and finally my visa card got declined, although i have used the exact same card for years of withdrawing and depositing.

@888Rep: Is this the way a professional poker provider deals with their customers by not careing about international applicable tort law?

Regards,

Username: Momentum288 (ID #784702947)

No ,i have no one contacting me, issue is not resolved as well, when i come with issue to online chat they are saying "everything have to be resolved just log in in 1 hour" ending chat and nothing happens in 1hour and i still cannot access same things (cashier/cash games etc)

Please get some1 this to move , its really hurts.

My nickname: Ch355pl4y

Thanks in advance

Sent over again for you guys.

Regards

FYI.

Tickets has now been added to member’s account.

3x $55
1x $16.50
1x $5.50

Regards

Hi Rep:
It's been another week and I haven't received any updates. Over the past few months, I've invested a significant amount of time, effort, and even money to meet your so-called verification requirements (which involved dealing with a 14-hour time difference and communicating with banks and translation agencies in China). I'm completely baffled by this treatment. I just need the explaination why my previous bank statement is invalid. Thus I could communicating with agencies in China again to meet your requirement.

hello..... again old story .... i made deposit with promo 888club but i not get ticket .....check please . account name is JACKS1984

You have been compensated fully now.

Regards

Sent over for you guys.

Regards

Dear good morning,
I presented many documents, and they did not finish validating my account. For this reason I cannot withdraw money.

What else do they need? I need to solve this problem URGENTLY.

user: Diestones79
email: diegofrontini@hotmail.com

I sent:

ID document
driving record
Utility bill
credit card summary
Bank summary
Cell line bill

I await a favorable response urgently,
thank you!

Sent over for you.

Regards

They will manually give it to you and will also investigate why it doesn't work for you.

Regards

Hi. Does anybody knows how to save custom filters in the lobby ?

thank you very much

I try again and it works!!! all good

thank you again

Your welcome.

Regards

Thanks alot 888Rep for the great news and your effort in this matter. Very much appreciated!

Hi Rep:
Thanks for your help. I got a reply today. However, I still have a question about the verification:
Today's reply told me the document should be original and unedited while the previous email told me it's better in English. The problem is English is not official language in China which means offical statements are almostly writen in Chinese, espeally important information, like name and address. I have to tanslate(edit) them in English. So I am totally stuck by it. Could you give me any suggestion about that? Is it fine to jut send the original Chinese document? I guess with the help of today's modern techology, it's not very hard for you guys to verify some infomation in foreign language. It's just a name and an address.