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[888poker] (ROW) Official Players' Thread
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11-10-2024
, 05:28 PM
Hi nemezida_ 
Quote:
Hi 888Rep, please help, I am asked to verify my ETH8000 account, all documents are confirmed except for a selfie with ID and a photo of a credit card. When sending, I wrote that I have a virtual card and I can only take a screenshot of the credit card in the application. Please explain in what format the selfie should be in order to pass the check. I will be grateful for your help.
11-11-2024
, 06:50 AM
Quote:
Hello 888 rep.
After trying to withdraw on 30/8 and having my account temporarily disabled, I was finally able to get in contact with a competent live chat agent who explained that my account is being permanently closed for opening it in 2012 whilst I was under aged and to provide details for a bank transfer of my balance. This is despite 888 having knowledge of this in 2013 when they temporarily locked my account, but reopened it as I didn't deposit on the site until I was 18 (the legal age where I'm from). For some reason 888 decided to have an issue with this over 11 years later when I tried to withdraw my balance on the site, despite depositing/withdrawing/verifying multiple times over the decade. Here is the email clearing my account in 2013.
I gave my bank details for a bank transfer of my balance on 24/10 as requested by the live chat agent. I have yet to hear anything back and once again can't find a live chat agent who actually reads my case. I don't care at this point about my account being reopened even if the reason for it being disabled is bizarre, but would like to receive my balance ASAP. It's now been over two months stuck in this process with the worst support of any poker site I've encountered. Can you please have this resolved for me? Thank you. Username - CBergin_
After trying to withdraw on 30/8 and having my account temporarily disabled, I was finally able to get in contact with a competent live chat agent who explained that my account is being permanently closed for opening it in 2012 whilst I was under aged and to provide details for a bank transfer of my balance. This is despite 888 having knowledge of this in 2013 when they temporarily locked my account, but reopened it as I didn't deposit on the site until I was 18 (the legal age where I'm from). For some reason 888 decided to have an issue with this over 11 years later when I tried to withdraw my balance on the site, despite depositing/withdrawing/verifying multiple times over the decade. Here is the email clearing my account in 2013.
I gave my bank details for a bank transfer of my balance on 24/10 as requested by the live chat agent. I have yet to hear anything back and once again can't find a live chat agent who actually reads my case. I don't care at this point about my account being reopened even if the reason for it being disabled is bizarre, but would like to receive my balance ASAP. It's now been over two months stuck in this process with the worst support of any poker site I've encountered. Can you please have this resolved for me? Thank you. Username - CBergin_
11-11-2024
, 09:33 PM
Quote:
Hello 888 rep,
Ive got an issue that ive been battling for verification of address identity etc and finally all have been approved and done, however when i try to go to cashier page where ever i try im getting re-directed to screen (im adding image below) , when i press the only button avialable (top right corner X) window being closed and thats it...
Please get some1 to resolve it, huge thanks in advance!
Ive got an issue that ive been battling for verification of address identity etc and finally all have been approved and done, however when i try to go to cashier page where ever i try im getting re-directed to screen (im adding image below) , when i press the only button avialable (top right corner X) window being closed and thats it...
Please get some1 to resolve it, huge thanks in advance!
Quote:
My nickname: Ch355pl4y
Hello, its been more than a week already after 888 validated my address, now they came back with ID request (which have been completed just before they have requested address confirmation) , ive sent ID etc again but there is still no answer and my cashier page still looks same and isnt accessable.
Can you please get some1 to get that sorted as tbh atm it looks that requests will just go round around every time, isnt it 1 team who validating everything? I can see lots of peoples have same issue here like its 2 different teams validating address and id....
Looking forward for your help rep <3
Hello, its been more than a week already after 888 validated my address, now they came back with ID request (which have been completed just before they have requested address confirmation) , ive sent ID etc again but there is still no answer and my cashier page still looks same and isnt accessable.
Can you please get some1 to get that sorted as tbh atm it looks that requests will just go round around every time, isnt it 1 team who validating everything? I can see lots of peoples have same issue here like its 2 different teams validating address and id....
Looking forward for your help rep <3
Please - get involved some1 for serious in my issue, today i was in live chat, they have approved everything once again and said that in an hour i will be able to access cashier etc, but i have this image coming up instead at all times.....
Lots of money are frozen in there, as well as one of my withdrawals for more than 1000$ - its never came on my skrill, and it seems that guys just dont want to give an access to my account because of where that money is.... (idk where but not with me for sure)
I really hope that you can help, as atm for me looks that i will have to Regulatory Bodies to be involved as it is pure frozing of my own money with no any reason with what breaking the law.
Kind Regards
Last edited by Mike Haven; 11-12-2024 at 04:21 AM.
11-13-2024
, 11:48 AM
Quote:
Hello 888Rep, my nickname is same as at forum
Please - get involved some1 for serious in my issue, today i was in live chat, they have approved everything once again and said that in an hour i will be able to access cashier etc, but i have this image coming up instead at all times.....
Lots of money are frozen in there, as well as one of my withdrawals for more than 1000$ - its never came on my skrill, and it seems that guys just dont want to give an access to my account because of where that money is.... (idk where but not with me for sure)
I really hope that you can help, as atm for me looks that i will have to Regulatory Bodies to be involved as it is pure frozing of my own money with no any reason with what breaking the law.
Kind Regards
Please - get involved some1 for serious in my issue, today i was in live chat, they have approved everything once again and said that in an hour i will be able to access cashier etc, but i have this image coming up instead at all times.....
Lots of money are frozen in there, as well as one of my withdrawals for more than 1000$ - its never came on my skrill, and it seems that guys just dont want to give an access to my account because of where that money is.... (idk where but not with me for sure)
I really hope that you can help, as atm for me looks that i will have to Regulatory Bodies to be involved as it is pure frozing of my own money with no any reason with what breaking the law.
Kind Regards
Quote:
Hi 888Rep
Thanks for your assistance so far. I cannot access the live chat function from the client because I cannot login. I have tried to locate a live chat function elsewhere but cannot find it. I found the instructions on the 888 COM Support Centre website and it tells me to open the 888 app. I dont have the 888 app - is there another way to access live chat?
Thanks
Hi 888Rep
username Kenzaki12
Thanks for your assistance so far. I cannot access the live chat function from the client because I cannot login. I have tried to locate a live chat function elsewhere but cannot find it. I found the instructions on the 888 COM Support Centre website and it tells me to open the 888 app. I dont have the 888 app - is there another way to access live chat?
Thanks
Hi 888Rep
username Kenzaki12
Regards
11-15-2024
, 05:18 AM
Hi, as one of the regular in your games, I have been experiencing a lot of 'harassment' at the tables for the past few months. Please note that I play multiple sites and have quite a lot of tables and action on simultaneously so I don't always have the time to screenshot these incidents but these screenshots are snowflakes compared to what lurks underneath.
- I don't know why 888 would allow players to permanently sit out for up to 3 players at a time, 2 of which will always be perma-sit out until a recreational sits in. No player should be allowed to sit out permanently to reserve their seat and only sit in if a recreational that they deem valuable enough to sit in.
- Players should not be able to select their seats, the process should be randomised and automated, this is what party, subsequently ipoker, WPN and now GG had done.
- There are players who I have reported for using seating scripts or some sort of software which informs the players when a seat on 888 has been reserved (by highlighting the table, making it flash, highlighting the highest EV seats to the most direct right of the recreational which allows them to react quicker). Most of the players were let back on, several of them have stopped being able to get the best/direct right to the rec and started reflecting on their winnings, but there are still a few who are unquestionably taking unfair advantage in order to secure seats
- When I often open sit the games, the other regulars who would collude to reserve the seats to my direct right and perma sit-out , effectively giving themselves the best seats in the games at my expense. The idea is to force me out of the player pool OR play the game with the worst possible seat, effectively destroying my "EV".
Here are a few examples, with the screenshots being shared, you can find the time (Brazillian time zone) and date at the bottom right. The table names and the players involved are always shown.
In these 3 img below, you can see that these 3 players basically perma re-seating such that they always sit to my direct right on multitable tables. I tried rejoining the table to switch seats as well as opening new tables and they keep repeating the same behaviour, simply because they are unwilling to sit in or seat fairly, They've done this very consistently for the past few weeks and months, almost daily. I want to note that the player "equalizer_22" is one of the worst offenders when it comes to player harassment. He wants to try to put on his big boy pants and hold the 500nl lobby, realise that he cannot compete (go look at the HU hands we played together) and spent many weeks harassing me at the table by getting himself and his other boyfriends to block 2 seats to my direct right and effectively killing my EV at the tables.
This player "Natallin" has "grimmed" me on both these tables, effectively playing their button and sit out, once again, at my expense because I had to pay the big blind and play out of position
This player "WIN LIFE 99" is a serial "grimmer", and has grimmed me on the table above. He has also grimmed me on other tables that was played around the same time and date as above, as well as on multiple other occassions. Filter for this players' HU hands, look at how many hands he played in the SB and the BB, I assure you there is a big discrepancy.
Once again, tables where 3-4 other regulars reserve their seat and perma sit out until a recreational sits
I am unsure whether you guys have my lifetime hands on 888 so far, if you do, please feel free to filter for heads up hands and look at the discrepancy at my SB v BB, its quite absurd for the total #hands I played. If you guys want proof from my own database as to the HU SB vs. BB discrepancy, I'll be happy to post that here too, just DM me to ask for it.
- I don't know why 888 would allow players to permanently sit out for up to 3 players at a time, 2 of which will always be perma-sit out until a recreational sits in. No player should be allowed to sit out permanently to reserve their seat and only sit in if a recreational that they deem valuable enough to sit in.
- Players should not be able to select their seats, the process should be randomised and automated, this is what party, subsequently ipoker, WPN and now GG had done.
- There are players who I have reported for using seating scripts or some sort of software which informs the players when a seat on 888 has been reserved (by highlighting the table, making it flash, highlighting the highest EV seats to the most direct right of the recreational which allows them to react quicker). Most of the players were let back on, several of them have stopped being able to get the best/direct right to the rec and started reflecting on their winnings, but there are still a few who are unquestionably taking unfair advantage in order to secure seats
- When I often open sit the games, the other regulars who would collude to reserve the seats to my direct right and perma sit-out , effectively giving themselves the best seats in the games at my expense. The idea is to force me out of the player pool OR play the game with the worst possible seat, effectively destroying my "EV".
Here are a few examples, with the screenshots being shared, you can find the time (Brazillian time zone) and date at the bottom right. The table names and the players involved are always shown.
In these 3 img below, you can see that these 3 players basically perma re-seating such that they always sit to my direct right on multitable tables. I tried rejoining the table to switch seats as well as opening new tables and they keep repeating the same behaviour, simply because they are unwilling to sit in or seat fairly, They've done this very consistently for the past few weeks and months, almost daily. I want to note that the player "equalizer_22" is one of the worst offenders when it comes to player harassment. He wants to try to put on his big boy pants and hold the 500nl lobby, realise that he cannot compete (go look at the HU hands we played together) and spent many weeks harassing me at the table by getting himself and his other boyfriends to block 2 seats to my direct right and effectively killing my EV at the tables.
This player "Natallin" has "grimmed" me on both these tables, effectively playing their button and sit out, once again, at my expense because I had to pay the big blind and play out of position
This player "WIN LIFE 99" is a serial "grimmer", and has grimmed me on the table above. He has also grimmed me on other tables that was played around the same time and date as above, as well as on multiple other occassions. Filter for this players' HU hands, look at how many hands he played in the SB and the BB, I assure you there is a big discrepancy.
Once again, tables where 3-4 other regulars reserve their seat and perma sit out until a recreational sits
I am unsure whether you guys have my lifetime hands on 888 so far, if you do, please feel free to filter for heads up hands and look at the discrepancy at my SB v BB, its quite absurd for the total #hands I played. If you guys want proof from my own database as to the HU SB vs. BB discrepancy, I'll be happy to post that here too, just DM me to ask for it.
11-15-2024
, 10:55 AM
Quote:
Hi, as one of the regular in your games, I have been experiencing a lot of 'harassment' at the tables for the past few months. Please note that I play multiple sites and have quite a lot of tables and action on simultaneously so I don't always have the time to screenshot these incidents but these screenshots are snowflakes compared to what lurks underneath.
- I don't know why 888 would allow players to permanently sit out for up to 3 players at a time, 2 of which will always be perma-sit out until a recreational sits in. No player should be allowed to sit out permanently to reserve their seat and only sit in if a recreational that they deem valuable enough to sit in.
- Players should not be able to select their seats, the process should be randomised and automated, this is what party, subsequently ipoker, WPN and now GG had done.
- There are players who I have reported for using seating scripts or some sort of software which informs the players when a seat on 888 has been reserved (by highlighting the table, making it flash, highlighting the highest EV seats to the most direct right of the recreational which allows them to react quicker). Most of the players were let back on, several of them have stopped being able to get the best/direct right to the rec and started reflecting on their winnings, but there are still a few who are unquestionably taking unfair advantage in order to secure seats
- When I often open sit the games, the other regulars who would collude to reserve the seats to my direct right and perma sit-out , effectively giving themselves the best seats in the games at my expense. The idea is to force me out of the player pool OR play the game with the worst possible seat, effectively destroying my "EV".
Here are a few examples, with the screenshots being shared, you can find the time (Brazillian time zone) and date at the bottom right. The table names and the players involved are always shown.
In these 3 img below, you can see that these 3 players basically perma re-seating such that they always sit to my direct right on multitable tables. I tried rejoining the table to switch seats as well as opening new tables and they keep repeating the same behaviour, simply because they are unwilling to sit in or seat fairly, They've done this very consistently for the past few weeks and months, almost daily. I want to note that the player "equalizer_22" is one of the worst offenders when it comes to player harassment. He wants to try to put on his big boy pants and hold the 500nl lobby, realise that he cannot compete (go look at the HU hands we played together) and spent many weeks harassing me at the table by getting himself and his other boyfriends to block 2 seats to my direct right and effectively killing my EV at the tables.
This player "Natallin" has "grimmed" me on both these tables, effectively playing their button and sit out, once again, at my expense because I had to pay the big blind and play out of position
This player "WIN LIFE 99" is a serial "grimmer", and has grimmed me on the table above. He has also grimmed me on other tables that was played around the same time and date as above, as well as on multiple other occassions. Filter for this players' HU hands, look at how many hands he played in the SB and the BB, I assure you there is a big discrepancy.
Once again, tables where 3-4 other regulars reserve their seat and perma sit out until a recreational sits
I am unsure whether you guys have my lifetime hands on 888 so far, if you do, please feel free to filter for heads up hands and look at the discrepancy at my SB v BB, its quite absurd for the total #hands I played. If you guys want proof from my own database as to the HU SB vs. BB discrepancy, I'll be happy to post that here too, just DM me to ask for it.
- I don't know why 888 would allow players to permanently sit out for up to 3 players at a time, 2 of which will always be perma-sit out until a recreational sits in. No player should be allowed to sit out permanently to reserve their seat and only sit in if a recreational that they deem valuable enough to sit in.
- Players should not be able to select their seats, the process should be randomised and automated, this is what party, subsequently ipoker, WPN and now GG had done.
- There are players who I have reported for using seating scripts or some sort of software which informs the players when a seat on 888 has been reserved (by highlighting the table, making it flash, highlighting the highest EV seats to the most direct right of the recreational which allows them to react quicker). Most of the players were let back on, several of them have stopped being able to get the best/direct right to the rec and started reflecting on their winnings, but there are still a few who are unquestionably taking unfair advantage in order to secure seats
- When I often open sit the games, the other regulars who would collude to reserve the seats to my direct right and perma sit-out , effectively giving themselves the best seats in the games at my expense. The idea is to force me out of the player pool OR play the game with the worst possible seat, effectively destroying my "EV".
Here are a few examples, with the screenshots being shared, you can find the time (Brazillian time zone) and date at the bottom right. The table names and the players involved are always shown.
In these 3 img below, you can see that these 3 players basically perma re-seating such that they always sit to my direct right on multitable tables. I tried rejoining the table to switch seats as well as opening new tables and they keep repeating the same behaviour, simply because they are unwilling to sit in or seat fairly, They've done this very consistently for the past few weeks and months, almost daily. I want to note that the player "equalizer_22" is one of the worst offenders when it comes to player harassment. He wants to try to put on his big boy pants and hold the 500nl lobby, realise that he cannot compete (go look at the HU hands we played together) and spent many weeks harassing me at the table by getting himself and his other boyfriends to block 2 seats to my direct right and effectively killing my EV at the tables.
This player "Natallin" has "grimmed" me on both these tables, effectively playing their button and sit out, once again, at my expense because I had to pay the big blind and play out of position
This player "WIN LIFE 99" is a serial "grimmer", and has grimmed me on the table above. He has also grimmed me on other tables that was played around the same time and date as above, as well as on multiple other occassions. Filter for this players' HU hands, look at how many hands he played in the SB and the BB, I assure you there is a big discrepancy.
Once again, tables where 3-4 other regulars reserve their seat and perma sit out until a recreational sits
I am unsure whether you guys have my lifetime hands on 888 so far, if you do, please feel free to filter for heads up hands and look at the discrepancy at my SB v BB, its quite absurd for the total #hands I played. If you guys want proof from my own database as to the HU SB vs. BB discrepancy, I'll be happy to post that here too, just DM me to ask for it.
Quote:
Hello 888rep and players. I have no confidence that posting my issue here will help getting 888 to resolve the issue, but I am so frustrated by my experience that I want to warn potential players against giving 888 custom.
888 closed my account hanofgod137 some time ago without notification 'due to inactivity'. There was $732 in my account at that time. When I tried to log back in to account and realised it was closed it took 3 hours on live chat for someone to even acknowledge that the account existed. I was told that noting could be done via chat and that I must email. I sent this initial email 20th September. I have now sent and received 14 emails. I won't bore you with the details, but I have been asked to send copies of ID (drivers licence), bank statement and now a 'certificate of ownership' of bank account. It seems this is a document that is necessary when applying for a mortgage of other substantial loan. 888 want me to obtain this document (which I will have to pay for) in order to get hold of MY money. It seems that 888 are deliberately being as unhelpful as possible, passing me from one incompetent support assistant to another in the hope that I will give up. This is absolutely shocking service. I would advise anyone thinking of making a deposit to this farce of a site to think again. Just as a comparison, last week I requested a withdrawal of $3000 from pokerstars which arrived in my account within the hour.
Does anyone else have a similar experience dealing with a closed account and do you have any tips on forcing 888 to act?
Thanks guys
888 closed my account hanofgod137 some time ago without notification 'due to inactivity'. There was $732 in my account at that time. When I tried to log back in to account and realised it was closed it took 3 hours on live chat for someone to even acknowledge that the account existed. I was told that noting could be done via chat and that I must email. I sent this initial email 20th September. I have now sent and received 14 emails. I won't bore you with the details, but I have been asked to send copies of ID (drivers licence), bank statement and now a 'certificate of ownership' of bank account. It seems this is a document that is necessary when applying for a mortgage of other substantial loan. 888 want me to obtain this document (which I will have to pay for) in order to get hold of MY money. It seems that 888 are deliberately being as unhelpful as possible, passing me from one incompetent support assistant to another in the hope that I will give up. This is absolutely shocking service. I would advise anyone thinking of making a deposit to this farce of a site to think again. Just as a comparison, last week I requested a withdrawal of $3000 from pokerstars which arrived in my account within the hour.
Does anyone else have a similar experience dealing with a closed account and do you have any tips on forcing 888 to act?
Thanks guys
Regards