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[888poker] (ROW) Official Players' Thread [888poker] (ROW) Official Players' Thread

06-11-2024 , 07:22 AM
Hi, havent received rakback for last week yet. Username bloffkatcs , can you double check it please? Thanks
[888poker] (ROW) Official Players' Thread Quote
06-11-2024 , 07:42 AM
Quote:
Originally Posted by Zozinho
Hi, havent received rakback for last week yet. Username bloffkatcs , can you double check it please? Thanks
it's getting checked now.

Regards
[888poker] (ROW) Official Players' Thread Quote
06-11-2024 , 07:59 AM
Got this today. Account is almost 10 years old.

Dear ******,

This is Poker Operations at 888poker and we are contacting you with regards to your account with username "*****".

As you may be aware we carry out security checks on all of our members at some point during their membership with us. During a security check on your account we have been alerted to suspicious activity indicating that the use of Artificial Intelligence may be involved.

The use of Artificial Intelligence is strictly against our User Agreement and will not be tolerated on our site and as a result your account has been suspended.

If you have any information which would assist with our investigation or if you feel that the decision to place restrictions on your account has been taken in error, please contact us so that we can clarify the situation.

Regards,
Poker Operations
888poker


888rep, any ideas ? Played 18k hands in 7 days. Can it be the reason ?
[888poker] (ROW) Official Players' Thread Quote
06-11-2024 , 08:08 AM
Quote:
Originally Posted by MihailsG
Got this today. Account is almost 10 years old.

Dear ******,

This is Poker Operations at 888poker and we are contacting you with regards to your account with username "*****".

As you may be aware we carry out security checks on all of our members at some point during their membership with us. During a security check on your account we have been alerted to suspicious activity indicating that the use of Artificial Intelligence may be involved.

The use of Artificial Intelligence is strictly against our User Agreement and will not be tolerated on our site and as a result your account has been suspended.

If you have any information which would assist with our investigation or if you feel that the decision to place restrictions on your account has been taken in error, please contact us so that we can clarify the situation.

Regards,
Poker Operations
888poker


888rep, any ideas ? Played 18k hands in 7 days. Can it be the reason ?
Just ask them what the issues are as they should tell you.

Regards
[888poker] (ROW) Official Players' Thread Quote
06-11-2024 , 08:45 AM
Quote:
Originally Posted by 888Rep
Just ask them what the issues are as they should tell you.

Regards
Can you please advice what wording should i use ? I understand that it is email from their bot, so i have carefully use wording in my reply
[888poker] (ROW) Official Players' Thread Quote
06-11-2024 , 08:47 AM
Hi 888 just wondering why it is now over a month (5th may) that I requested a small withdrawal of $350 from my account and it still hasn't been released? Brian Churchard Dublin ireland

*

Hi 888 just wondering how it is taken so long to release my withdrawal of only $350 it's over a month 5th May? You have asked for account verification you got it and acknowledged it sowhat is the holdup? Brian Churchard Dublin ireland poker account irishalfa14

Last edited by Mike Haven; 06-11-2024 at 04:31 PM. Reason: 2 posts merged
[888poker] (ROW) Official Players' Thread Quote
06-11-2024 , 09:01 AM
Quote:
Originally Posted by Irishalfa
Hi 888 just wondering how it is taken so long to release my withdrawal of only $350 it's over a month 5th May? You have asked for account verification you got it and acknowledged it sowhat is the holdup? Brian Churchard Dublin ireland poker account irishalfa14
I sent this over to be checked for you.

Regards
[888poker] (ROW) Official Players' Thread Quote
06-11-2024 , 01:37 PM
what a joke site.
so i played last week a lot here and raked around 1200 usd. was waiting for rakeback but havent received and saw taht daily spins are disable as well.
I contacted live chat to find answers, and yes they decided to not offer me any bonus. Still fine but wy so sneeky? should say in advance or sen email or something. NOt after i paid a lot of rake!
thats seems a shitty policy.No communication, nice one!

After a thorough review, I regret to inform you that your account has been restricted from receiving bonuses 😔. This means that you are no longer eligible to participate in our promotions and receive any associated bonuses.

We want to keep things fair on our site with our services and offers. You may review our bonus policy 👉 here.

I know that this is not the news you're expecting to hear, but this was carefully reviewed and our decision is final.

Appreciate your understanding
[888poker] (ROW) Official Players' Thread Quote
06-12-2024 , 06:50 AM
Quote:
Originally Posted by Irishalfa
Hi 888 just wondering why it is now over a month (5th may) that I requested a small withdrawal of $350 from my account and it still hasn't been released? Brian Churchard Dublin ireland

*

Hi 888 just wondering how it is taken so long to release my withdrawal of only $350 it's over a month 5th May? You have asked for account verification you got it and acknowledged it sowhat is the holdup? Brian Churchard Dublin ireland poker account irishalfa14
This has been sorted for you.

Up the Dubs
[888poker] (ROW) Official Players' Thread Quote
06-12-2024 , 09:16 AM
@888rep

Good day,
My account frozen since 1 month and support told me.

"Thank you for contacting us and I hope that my email finds you well.

I'm really sorry for the inconvenienced this caused you. The account is under further review. For now we cannot provide any time frame and it will remain suspended until it reaches its conclusion.

Thank you for your patience during this time, it is much appreciated and we will endeavour to resolve this matter for you as soon as we possibly can.

Kind regards,

Kristian P.
Member Support Representative
www.888poker.com "

My account seeyourriver.

Could you please tell me the reason and why so long time need to wait?

Thank you.
[888poker] (ROW) Official Players' Thread Quote
06-12-2024 , 09:39 AM
Quote:
Originally Posted by vit
@888rep

Good day,
My account frozen since 1 month and support told me.

"Thank you for contacting us and I hope that my email finds you well.

I'm really sorry for the inconvenienced this caused you. The account is under further review. For now we cannot provide any time frame and it will remain suspended until it reaches its conclusion.

Thank you for your patience during this time, it is much appreciated and we will endeavour to resolve this matter for you as soon as we possibly can.

Kind regards,

Kristian P.
Member Support Representative
www.888poker.com "

My account seeyourriver.

Could you please tell me the reason and why so long time need to wait?

Thank you.
Sent over to be checked for you.

Regards
[888poker] (ROW) Official Players' Thread Quote
06-12-2024 , 11:10 AM
Quote:
Originally Posted by vit
@888rep

Good day,
My account frozen since 1 month and support told me.

"Thank you for contacting us and I hope that my email finds you well.

I'm really sorry for the inconvenienced this caused you. The account is under further review. For now we cannot provide any time frame and it will remain suspended until it reaches its conclusion.

Thank you for your patience during this time, it is much appreciated and we will endeavour to resolve this matter for you as soon as we possibly can.

Kind regards,

Kristian P.
Member Support Representative
www.888poker.com "

My account seeyourriver.

Could you please tell me the reason and why so long time need to wait?

Thank you.
FYI,

While we cannot expedite or interfere with the ongoing review, please convey to our member that their case is being handled with the utmost care and attention to detail.

As soon as the review is completed, we will promptly inform our member of the outcome. In the meantime, if there are any additional questions or concerns, please do not hesitate to let us know.

Kind regards,
[888poker] (ROW) Official Players' Thread Quote
06-12-2024 , 06:03 PM
Hello,

having trouble with account verification, who can I talk to to get that resolved?

Account name is matasb24.


Thank you in advance.
[888poker] (ROW) Official Players' Thread Quote
06-13-2024 , 12:44 AM
hello, 888rep, we have already communicated in private messages, but since there are still questions, I’ll try to describe it again, I play a lot of hands on your site, including a lot of games against regulars, without a weak player at the table, at some point I received a warning that I often use the sitout button, after which I began to pay more attention to when I use this button and eliminated situations so that I could sit out when there were more than three players at the table, including me, but I anyway, I received a second warning that I use the sitout button very often, and after some time the account was frozen for one month. After unfreezing the account, I was warned that if this situation happened again, the account could be blocked forever. What do you think, dear 888rep, I have the right to find out what kind of violations I am being punished for, I am 100% sure that I did not sit out when there were 4-5 players at the table, in this situation I cannot even continue to play, since I don’t understand what exactly I’m violating, you can help by telling me more precisely what exactly I violated, for example, “you were sitting at such and such a table in a sitout at such and such a time when the game was going on between the other three players,” I would like to count on your help and clarification of details, thanks in advance
[888poker] (ROW) Official Players' Thread Quote
06-13-2024 , 01:16 PM
Quote:
Originally Posted by 888Rep
Just ask them what the issues are as they should tell you.

Regards
i aksed them as you told, and got this:

This is Poker Operations at 888poker and we are contacting you with regards to your account with username ******.

With regards to your account, this has been reviewed and the decision to discontinue your membership still stands.

This decision is final and has only been taken after careful consideration of all factors involved.

The account will remain blocked and any money in your bank roll will not be refunded and no cash outs will be paid.

Please refrain from opening any further accounts as these too will be blocked and no deposits returned.

Regards,
Poker Operations
888poker

no explanations at all. Just reply from the bot. I was playing 10 years at your site. I would like to know the reason at least. And guess, you will not return my bankroll, right ?
[888poker] (ROW) Official Players' Thread Quote
06-13-2024 , 01:52 PM
Quote:
Originally Posted by MihailsG
i aksed them as you told, and got this:

This is Poker Operations at 888poker and we are contacting you with regards to your account with username ******.

With regards to your account, this has been reviewed and the decision to discontinue your membership still stands.

This decision is final and has only been taken after careful consideration of all factors involved.

The account will remain blocked and any money in your bank roll will not be refunded and no cash outs will be paid.

Please refrain from opening any further accounts as these too will be blocked and no deposits returned.

Regards,
Poker Operations
888poker

no explanations at all. Just reply from the bot. I was playing 10 years at your site. I would like to know the reason at least. And guess, you will not return my bankroll, right ?
Sorry but the Operations are the boss so nothing more I can do.

Regards
[888poker] (ROW) Official Players' Thread Quote
06-13-2024 , 02:01 PM
Quote:
Originally Posted by Ryst
hello, 888rep, we have already communicated in private messages, but since there are still questions, Ill try to describe it again, I play a lot of hands on your site, including a lot of games against regulars, without a weak player at the table, at some point I received a warning that I often use the sitout button, after which I began to pay more attention to when I use this button and eliminated situations so that I could sit out when there were more than three players at the table, including me, but I anyway, I received a second warning that I use the sitout button very often, and after some time the account was frozen for one month. After unfreezing the account, I was warned that if this situation happened again, the account could be blocked forever. What do you think, dear 888rep, I have the right to find out what kind of violations I am being punished for, I am 100% sure that I did not sit out when there were 4-5 players at the table, in this situation I cannot even continue to play, since I dont understand what exactly Im violating, you can help by telling me more precisely what exactly I violated, for example, you were sitting at such and such a table in a sitout at such and such a time when the game was going on between the other three players, I would like to count on your help and clarification of details, thanks in advance
I sent a reminder over for you.

Regards
[888poker] (ROW) Official Players' Thread Quote
06-13-2024 , 02:05 PM
Quote:
Originally Posted by Matan55
Hello,

having trouble with account verification, who can I talk to to get that resolved?

Account name is matasb24.


Thank you in advance.
Sent this over for you.

Regards
[888poker] (ROW) Official Players' Thread Quote
06-13-2024 , 03:57 PM
Quote:
Originally Posted by 888Rep
Sorry but the Operations are the boss so nothing more I can do.

Regards
that answer hearts.
[888poker] (ROW) Official Players' Thread Quote
06-13-2024 , 07:15 PM
Quote:
Originally Posted by 888Rep
I sent a reminder over for you.

Regards
I don't quite understand what this means, do you think I can get answers to my questions?, since without getting answers to them, I won't be able to not violate, then not knowing what
[888poker] (ROW) Official Players' Thread Quote
Yesterday , 10:42 AM
Don't sitout (leave or play) and You problem will be solved!
[888poker] (ROW) Official Players' Thread Quote
Yesterday , 07:01 PM
Quote:
Originally Posted by 888Rep
?
Every time I open lobby it looks like this I then have to reset filters
Started about a week ago
[888poker] (ROW) Official Players' Thread Quote
Yesterday , 08:28 PM
Block immediately this player kox44x I have 1 year told you how he is hoaxing using bot program and seems to very clear that he's is seen cards. He has stolen almost $1000 from me and this is NL10!!! You haven't even blocked him during investigation or not investigate at all. I have program that shows timings tells, his moves are tenth of a second exact when he makes moves. If this is not enough please tell me what proofs you need, I have plenty of hands against him and also lots of people contacted me that he is hoaxing.

[888poker] (ROW) Official Players' Thread Quote
Today , 07:35 AM
Gambling addict is falsely reporting every guy he does not like, as proof providing screenshot of redacted hand history and false claims like "lots of people contacted me that he is hoaxing" and then wonders why no one gives a ****... .
[888poker] (ROW) Official Players' Thread Quote
Today , 07:45 AM
Quote:
Originally Posted by janitis
Gambling addict is falsely reporting every guy he does not like, as proof providing screenshot of redacted hand history and false claims like "lots of people contacted me that he is hoaxing" and then wonders why no one gives a ****... .
You find lots of about that hoaxer from my topic. Like overnight change how he plays.

Also tell me how you can make raises and checks with tenth of second exact.

And how a guy with those stats can always have 1 card better kicker when he is calling all ins like A4o offsuit when opponent has A3? Looking his stats show that he is not making those calls often at all. Only the times when opponent has kicked 1 card smaller. And those hands are not only against me, I went through whole database how he plays.

I also found his nickname from old poker forum topic where people are talking bot programs in Russian.
[888poker] (ROW) Official Players' Thread Quote

      
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