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04-15-2024 , 11:13 AM
#30976
janitis
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centurion
Join Date: Nov 2011 Posts: 161
Have You checked hand history file? What else is wrong?
[888poker] (ROW) Official Players' Thread Quote
04-15-2024 , 11:44 AM
#30977
888Rep's Avatar
888Rep
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Official 888Poker Representative
Join Date: Jul 2011 Posts: 8,598
Quote:
Originally Posted by Adristinson
Hello. I've been waiting for 2 weeks and I still haven't gotten a response from your team. I need help with this topic please.
I sent a reminder over for you.

Regards
[888poker] (ROW) Official Players' Thread Quote
04-15-2024 , 07:49 PM
#30978
abcde23
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centurion
Join Date: Jan 2020 Posts: 170
Quote:
Originally Posted by 888Rep
Quote:
Originally Posted by abcde23
The support opened the issue 240325-000800 but they don't seem to be willing to resolve the issue. It appears to me that they don't understand that there is a huge problem if players are only informed by popups and push notifications. Anyways the stopped answering on 26.03.2024.

The whole international pool is getting e-mails. On 15.05.2023 they suddenly stopped to send e-mails to germans. Half a year ago they asked us for a permission to send promotional e-mails. But they still don't send them to germans even if they agreed. Since it is a general problem, 888rep, could you please escalate the issue to the management?

Thanks.
I sent this over for you.

Regards
Hello 888rep,

2 weeks later I still haven't received any answer regarding this issue. Could you please send a reminder?

Thanks.
[888poker] (ROW) Official Players' Thread Quote
04-15-2024 , 09:00 PM
#30979
nihilicus
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newbie
Join Date: Mar 2012 Posts: 15
Quote:
Originally Posted by nihilicus
For starters, he doesnt have a nickname.
okay, its a software bug. after a certain time another player "lost" his nickname too.
[888poker] (ROW) Official Players' Thread Quote
04-16-2024 , 03:53 PM
#30980
888Rep's Avatar
888Rep
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Official 888Poker Representative
Join Date: Jul 2011 Posts: 8,598
Quote:
Originally Posted by abcde23
Hello 888rep,

2 weeks later I still haven't received any answer regarding this issue. Could you please send a reminder?

Thanks.
Will do.

Regards
[888poker] (ROW) Official Players' Thread Quote
04-16-2024 , 05:00 PM
#30981
U shove i call
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Pooh-Bah
Join Date: Nov 2008 Posts: 3,810
2 weeks is rookie numbers im waiting 3 months for one reply and around 7 months since first contacting them. Not even asking you to nudge them again rep as they replied last time u did saying it was still under consideration. Just wondering do you have 3 support staff to cover thousands of requests or what?
[888poker] (ROW) Official Players' Thread Quote
04-17-2024 , 10:42 AM
#30982
allwind
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adept
Join Date: Jun 2008 Posts: 774
@888 rep

1) What is the detailed information for where 888 is licensed?

2) I will be suing 888 for withholding my funds declining to pay me my money. Please provide information where I lawyer can contact your company.

Regards
CashGameCall
[888poker] (ROW) Official Players' Thread Quote
04-17-2024 , 06:35 PM
#30983
Konkurentas
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enthusiast
Join Date: Aug 2014 Posts: 87
Quote:
Originally Posted by Konkurentas
Have you requested a withdraw?
I was asked to reverify account after requesting a cashout. Sent all required documents, but they refused to reverify my account.
Got verified after after few attempts
[888poker] (ROW) Official Players' Thread Quote
04-17-2024 , 09:51 PM
#30984
gavilanu77
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stranger
Join Date: May 2022 Posts: 8
Quote:
Originally Posted by 888Rep
Regards
I'm thinking about depositing money on your site.
Is it safe?

Will I be able to withdraw in the future?

Why do you think that there are so many players having problems last year with 888?

I'm really interested on playing on your site but this is holding me back. Can you share some info for the community?
[888poker] (ROW) Official Players' Thread Quote
04-18-2024 , 03:49 AM
#30985
888Rep's Avatar
888Rep
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Official 888Poker Representative
Join Date: Jul 2011 Posts: 8,598
Quote:
Originally Posted by gavilanu77
I'm thinking about depositing money on your site.
Is it safe?

Will I be able to withdraw in the future?

Why do you think that there are so many players having problems last year with 888?

I'm really interested on playing on your site but this is holding me back. Can you share some info for the community?
These are the terms and conditions for the site and if you abide by them you should be fine.
https://www.888poker.com/security-an...-agreement-uk/

Regards
[888poker] (ROW) Official Players' Thread Quote
04-18-2024 , 05:10 AM
#30986
LynxEffect
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newbie
Join Date: Dec 2013 Posts: 36
Quote:
Originally Posted by LynxEffect
We need someway of knowing how much timebank we have as our normal clock nears zero. Else sometimes you want to use timebank but you don't have any and it snap folds without warning?
Hi can you acknowledge this please. Its a bug to not know if you have any timebank as the regular time goes down. The original request was also liked by other players so its clearly effecting others too.
[888poker] (ROW) Official Players' Thread Quote
04-18-2024 , 05:52 AM
#30987
weatherman1's Avatar
weatherman1
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newbie
Join Date: Mar 2019 Posts: 36
Hey folks

1. Did the manual time bank button disappear after the latest update or am I missing something?

2. When the automatic time bank is activated, the countdown is on top of the cards and sometimes you can't understand what you have.
[888poker] (ROW) Official Players' Thread Quote
04-18-2024 , 08:41 AM
#30988
888Rep's Avatar
888Rep
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Official 888Poker Representative
Join Date: Jul 2011 Posts: 8,598
Quote:
Originally Posted by LynxEffect
Hi can you acknowledge this please. Its a bug to not know if you have any timebank as the regular time goes down. The original request was also liked by other players so its clearly effecting others too.
Quote:
Originally Posted by weatherman1
Hey folks

1. Did the manual time bank button disappear after the latest update or am I missing something?

2. When the automatic time bank is activated, the countdown is on top of the cards and sometimes you can't understand what you have.
Please mail support@888poker.com with this issue and they will advise you.

Thanks
[888poker] (ROW) Official Players' Thread Quote
04-18-2024 , 10:06 AM
#30989
LynxEffect
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newbie
Join Date: Dec 2013 Posts: 36
Quote:
Originally Posted by weatherman1
Hey folks

1. Did the manual time bank button disappear after the latest update or am I missing something?

2. When the automatic time bank is activated, the countdown is on top of the cards and sometimes you can't understand what you have.
Im not sure about the manual button, I always had the automatic selected. Last night I tried changing it to manual but couldn't see any button.

The timer only a peers for me once timebank is activated - yes its on top of the card(not a big deal for me personally but not idea). If I don't have any timebank it folds my hand - but my problem is I have no idea IF I have timebank or how much I have prior to the normal action time running out. So I have to guess if I have used my timebank and sometimes guess wrong = snap fold.

Is this the same for everyone else?
[888poker] (ROW) Official Players' Thread Quote
04-18-2024 , 11:17 AM
#30990
weatherman1's Avatar
weatherman1
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newbie
Join Date: Mar 2019 Posts: 36
Quote:
Originally Posted by LynxEffect
Im not sure about the manual button, I always had the automatic selected. Last night I tried changing it to manual but couldn't see any button.

The timer only a peers for me once timebank is activated - yes its on top of the card(not a big deal for me personally but not idea). If I don't have any timebank it folds my hand - but my problem is I have no idea IF I have timebank or how much I have prior to the normal action time running out. So I have to guess if I have used my timebank and sometimes guess wrong = snap fold.

Is this the same for everyone else?
yeah, same here

I don't know where they're looking when making these software updates...
[888poker] (ROW) Official Players' Thread Quote
04-18-2024 , 11:19 AM
#30991
weatherman1's Avatar
weatherman1
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newbie
Join Date: Mar 2019 Posts: 36
Quote:
Originally Posted by 888Rep
Please mail support@888poker.com with this issue and they will advise you.

Thanks
What will they advise with if this functionality is just missing? Can't you forward it to the development team and let us known if they plan to fix it?
[888poker] (ROW) Official Players' Thread Quote
04-20-2024 , 11:04 AM
#30992
LynxEffect
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newbie
Join Date: Dec 2013 Posts: 36
Quote:
Originally Posted by weatherman1
What will they advise with if this functionality is just missing? Can't you forward it to the development team and let us known if they plan to fix it?
Can you please confirm this has been sent to support?

Thanks
[888poker] (ROW) Official Players' Thread Quote
04-20-2024 , 12:33 PM
#30993
weatherman1's Avatar
weatherman1
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newbie
Join Date: Mar 2019 Posts: 36
Quote:
Originally Posted by LynxEffect
Can you please confirm this has been sent to support?

Thanks
no, I haven't sent it
[888poker] (ROW) Official Players' Thread Quote
04-20-2024 , 04:23 PM
#30994
ValentinaKs
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stranger
Join Date: Apr 2024 Posts: 1
Hello! A player with the nickname "OnCaffeine" is systematically engaged in Buttoning, below I will attach 3 hands, and this happens every day, he sits down and plays 1 hand, most often steals the blind and sits out.
Spoiler:
#Game No : 713745408
***** 888poker Hand History for Game 713745408 *****
$0.25/$0.50 Blinds No Limit Holdem - ***
Table Rio Cuarto 9 Max (Real Money)
Seat 5 is the button
Total number of players : 2
Seat 5: ValentinaKs ( $50 )
Seat 6: OnCaffeine ( $50.50 )
ValentinaKs posts small blind [$0.25]
OnCaffeine posts big blind [$0.50]
Dealing down cards
Dealt to ValentinaKs [ 5s, 4d ]
ValentinaKs raises [$1]
OnCaffeine raises [$3.87]
ValentinaKs folds
Summary
OnCaffeine did not show his hand
OnCaffeine collected [ $2.50 ]

Spoiler:
***** 888poker Hand History for Game 713745322 *****
$0.25/$0.50 Blinds No Limit Holdem - *** 19 04 2024 21:14:27
Table Rio Cuarto 9 Max (Real Money)
Seat 6 is the button
Total number of players : 2
Seat 2: ValentinaKs ( $50 )
Seat 6: OnCaffeine ( $50 )
OnCaffeine posts small blind [$0.25]
ValentinaKs posts big blind [$0.50]
Dealing down cards
Dealt to ValentinaKs [ 3c, 4d ]
OnCaffeine raises [$0.75]
ValentinaKs folds
Summary
OnCaffeine did not show his hand
OnCaffeine collected [ $1 ]

Spoiler:
***** 888poker Hand History for Game 585390313 *****
$0.25/$0.50 Blinds No Limit Holdem - *** 20 04 2024 22:13:06
Table Iquitos 9 Max (Real Money)
Seat 5 is the button
Total number of players : 2
Seat 4: ValentinaKs ( $50 )
Seat 5: OnCaffeine ( $50 )
OnCaffeine posts small blind [$0.25]
ValentinaKs posts big blind [$0.50]
Dealing down cards
Dealt to ValentinaKs [ Ah, 7d ]
OnCaffeine raises [$1.25]
ValentinaKs calls [$1]
Dealing flop [ 3s, Kc, 9h ]
ValentinaKs checks
OnCaffeine bets [$0.99]
ValentinaKs folds
Summary
OnCaffeine did not show his hand
OnCaffeine collected [ $2.85 ]
[888poker] (ROW) Official Players' Thread Quote
04-20-2024 , 04:49 PM
#30995
888Rep's Avatar
888Rep
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Official 888Poker Representative
Join Date: Jul 2011 Posts: 8,598
Quote:
Originally Posted by ValentinaKs
Hello! A player with the nickname "OnCaffeine" is systematically engaged in Buttoning, below I will attach 3 hands, and this happens every day, he sits down and plays 1 hand, most often steals the blind and sits out.
Spoiler:
#Game No : 713745408
***** 888poker Hand History for Game 713745408 *****
$0.25/$0.50 Blinds No Limit Holdem - ***
Table Rio Cuarto 9 Max (Real Money)
Seat 5 is the button
Total number of players : 2
Seat 5: ValentinaKs ( $50 )
Seat 6: OnCaffeine ( $50.50 )
ValentinaKs posts small blind [$0.25]
OnCaffeine posts big blind [$0.50]
Dealing down cards
Dealt to ValentinaKs [ 5s, 4d ]
ValentinaKs raises [$1]
OnCaffeine raises [$3.87]
ValentinaKs folds
Summary
OnCaffeine did not show his hand
OnCaffeine collected [ $2.50 ]

Spoiler:
***** 888poker Hand History for Game 713745322 *****
$0.25/$0.50 Blinds No Limit Holdem - *** 19 04 2024 21:14:27
Table Rio Cuarto 9 Max (Real Money)
Seat 6 is the button
Total number of players : 2
Seat 2: ValentinaKs ( $50 )
Seat 6: OnCaffeine ( $50 )
OnCaffeine posts small blind [$0.25]
ValentinaKs posts big blind [$0.50]
Dealing down cards
Dealt to ValentinaKs [ 3c, 4d ]
OnCaffeine raises [$0.75]
ValentinaKs folds
Summary
OnCaffeine did not show his hand
OnCaffeine collected [ $1 ]

Spoiler:
***** 888poker Hand History for Game 585390313 *****
$0.25/$0.50 Blinds No Limit Holdem - *** 20 04 2024 22:13:06
Table Iquitos 9 Max (Real Money)
Seat 5 is the button
Total number of players : 2
Seat 4: ValentinaKs ( $50 )
Seat 5: OnCaffeine ( $50 )
OnCaffeine posts small blind [$0.25]
ValentinaKs posts big blind [$0.50]
Dealing down cards
Dealt to ValentinaKs [ Ah, 7d ]
OnCaffeine raises [$1.25]
ValentinaKs calls [$1]
Dealing flop [ 3s, Kc, 9h ]
ValentinaKs checks
OnCaffeine bets [$0.99]
ValentinaKs folds
Summary
OnCaffeine did not show his hand
OnCaffeine collected [ $2.85 ]
Please mail support@888poker.com with this issue and they will check it out.

Regards
[888poker] (ROW) Official Players' Thread Quote
04-20-2024 , 08:08 PM
#30996
LynxEffect
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newbie
Join Date: Dec 2013 Posts: 36
Quote:
Originally Posted by 888Rep
Please mail support@888poker.com with this issue and they will check it out.

Regards
I thought you were 888 official rep/support. Cant you relay this to relevant department, its a bug confirmed by others, what am I missing?
[888poker] (ROW) Official Players' Thread Quote
04-21-2024 , 04:17 AM
#30997
cardporn's Avatar
cardporn
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journeyman
Join Date: Jan 2017 Posts: 200
Quote:
Originally Posted by 888Rep
You have already sent this over so it's in the right hands as they will investigate it.

Regards
I havent seen those accounts for ~3 days now. Maybe they are enjoying live.
Did 888 have a software update which might costs them some trouble or did 888 actually ban some accounts?
[888poker] (ROW) Official Players' Thread Quote
04-21-2024 , 05:39 AM
#30998
888Rep's Avatar
888Rep
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Official 888Poker Representative
Join Date: Jul 2011 Posts: 8,598
Quote:
Originally Posted by cardporn
I havent seen those accounts for ~3 days now. Maybe they are enjoying live.
Did 888 have a software update which might costs them some trouble or did 888 actually ban some accounts?
Sorry but I am not privy to this information regarding security matters but it would have been investigated and action taken.

Regards
[888poker] (ROW) Official Players' Thread Quote
04-21-2024 , 08:24 AM
#30999
allwind
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adept
Join Date: Jun 2008 Posts: 774
Quote:
Originally Posted by allwind
@888 rep

1) What is the detailed information for where 888 is licensed?

2) I will be suing 888 for withholding my funds declining to pay me my money. Please provide information where I lawyer can contact your company.

Regards
CashGameCall
@888rep

1) What is the detailed information for where 888 is licensed?

2) I will be suing 888 for withholding my funds declining to pay me my money. Please provide information where I lawyer can contact your company.

Regards
CashGameCall
[888poker] (ROW) Official Players' Thread Quote
04-21-2024 , 08:45 AM
#31000
888Rep's Avatar
888Rep
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Official 888Poker Representative
Join Date: Jul 2011 Posts: 8,598
Quote:
Originally Posted by allwind
@888rep

1) What is the detailed information for where 888 is licensed?

2) I will be suing 888 for withholding my funds declining to pay me my money. Please provide information where I lawyer can contact your company.

Regards
CashGameCall
You can find information in the user aggreement here,

https://www.888poker.com/security-an...-agreement-uk/

Regards
[888poker] (ROW) Official Players' Thread Quote
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