Quote:
Originally Posted by 888Rep
I'm sorry if you feel that the support rep was rude but that was not intended. They are very busy and have a lot of issues to deal with and looking at the chat they did advise you to email support about your issues as they were not qualified to answer your questions as live chat mostly deal with deposit issues.
Hope you can understand this and once again sorry for the misunderstanding.
Umm, I don't even play on 888 but couldn't your support representative, before rushing out of chat, asked him "Is there anything else I can help you with?" ??
Seems to me you're defending the representatives actions when I read the chat log and also felt they were rushing him. If they're that busy, then hire more representatives! Otherwise you lose out on a quality experience for your customer.