Yes, I've encountered this too. You are given a time limit with chat help and when your time is done, they abruptly end the chat and tell you to deal with them by email.

http://www.youtube.com/watch?v=RDjCqjzbvJY

Just to let you know the issue has been escalated to the relevant department to address and you should be hearing in due course.

Okay, today is the first time I've played on 888 since the recent update (stopped playing for a few days).

I've noticed that whilst multi-tabling, tables are popping up in front of other tables whilst I'm in action, its so annoying and I've already made a few miss-clicks. Before, the other tables would usually wait for me to finish my action and then pop-up.

How do I fix this? It's impossible to multi-table.

is there any way I can keep the lobby upfront instead of having to minimize every time I open up a table or a tourney? this is really annoying. I want to keep it always upfront and minimize it when I want it to.

are you going to address my issue too?

I do alright thanks. Yeah its over the top to write that, and if it was the occasional problem that would be solved then fine, this was just the icing on the cake for me after multiple issues I've addressed over time and received unresolved responses - If this issue is something that HEM would sort out in there next update, then say that, maybe even sorry for the inconvenience, not just its not our problem contact HM2.
Each to their own mate, Pacific has been the only site thats p1ssed me off. Who cares, forget about it.

How can 888 tell you if/when a producer of 3rd party software will make updates?

The issue has been resolved!

Thank you so much for your help!

It's good that your issue has been resolved, but the underlying issue has not. 888 is not able to assure us that we'll always have our balances released back to us when we're totally innocent of any wrongdoing. This 'process' is a sham. I took my money off of the site as a reaction to this risk and I've recently returned to the site since there hadn't been any 'false positives' for a few months. I'd made the assumption that 888 had finally delved into the situation and corrected their mistake. We now know that this isn't the case.

It is incredible that 888 will not initiated a thorough investigation into what their processes are to ensure that stupid accusations like this never occur again. It is inexcusable.

The money laundering threshold that the international community has agreed to is $10K (or 10K Euros) and it's a ridiculous accusation for any amount that is far below this threshold. We don't even need to examine the 'pattern of play' that 888 considers suspicious but that occurs from time to time as normal play.

Come on 888... get to the bottom of this and make this issue go away forever and ever!

888 will not do anything until nobody will deposit!
I am +EV player and left this peace of SCAM because of all this!
I hate 888poker!

You believe financial institutions overlook any suspicious transactions if the value is under $10k?

Or that money laundering isn't possible under the value of $10k?

two question:

1.do you still have bonusbox promotions??? (include 20% instant bonus up to 50usd or sth like that)

2. if you ever think about put on final table discuss about deal like this work on pokerstars

I'm not sure what your point is. Here is what 888 is alleging, that beyond any reasonable doubt:
1. Player A wanted to transfer approximately $450 to Player B.
2. They agreed to sit at a $10 table with up to 4 other players. I know in this case, it isn't confirmed that it was at a 6-max table, but all the other incidents reported in this forum were at 6-max.
3. They bought in for $10 at a time.
4. They played in a way that it was likely, but not certain, that player A would lose his $10 to Player B (while losing 5% = $1 to the rake).
5. They repeated this 45 times, or more, since other players interfered with their action. In cases where we do have the hand histories, we can see that the alleged dumping was not accomplished by isolating each other and then dumping.

Sure, I trust the 888 Fraud Department to recognize real cheating though they aren't able to see that this scenario just could never happen.

Neither 888 nor financial institutions are expected to monitor transactions this small.

Its more likely credit card fraud they are concerned with which is a very real problem for poker sites as those funds come out of their pocket. Chip dumping in this fashion is the best way for the credit card thieves to get at the stolen funds without being detected.

Why is the rake at 888 poker the highest of all other poker sites. Even in a limit like 50NL, max rake is $4. Outrageous

lol 888 closing tables randomly and warning us while trying to open other tables that the server is going to shut down with other tables running smoothly...

What are the NLHU games like there? What are the lowest stakes?

I hear players complaining about random account closing.
Did these players get their roll back after their account was closed??

lowest stake is NL50, I don't know much about traffic though

what are you talking about?

Started playing at 888 recently, and this is the chat session that I had today: (must be a joke)


This whole chat took about 30 minutes. She was so slow 'answering' every question I asked. Then at the end she literally wrote all of that in 20 seconds and disconnected giving me no time to respond.

So could someone please explain this. If its 10$ for 1000 points, how can different levels have different cashback then? Do you earn points faster when moving up through levels?

Thanks.

If you just started you prob weren't always at gold. When you were at bronze for example, you were only earning 2% until you moved to the next tier.

Edit: your VIP level doesn't change the conversion rate for points, only what % you acquire/rake

Have'nt you read earlier posts on this thread about players complaining about random account closing?

http://www.888poker.com/rewards/statuses-overview.htm

1$ rake = 2 Status Points.
Reward points = Status Points * level multiplier
2% on first 500 SP = $250 rake (till Silver)
4% on next 1000 SP = $500 rake (Silver)
9% on your remaining $130 (Gold)
= $36.70 if I've done the calculation right.

Edit: WOW, while looking for this info I found the following:
Can my Reward Points expire?
Reward Points will only expire if your account is inactive for 3 months.

Who knew?

Can someone confirm if you can 8 table with the new version.

Thanks