Duly sent over for you.

Thanks

888 rep, i need your help.

The tricky situation. I was trying to make withdrawal to Skrill. Skrill rejected the payment, because i did not complete their standard form about my job. I completed it and now my skrill account is working fine. But when i go to 888 cashier Skrill method is not available for me anymore. Ok, i did a deposit to 888 via Skrill and it went successfully. But after that there is still no Skrill option for withdrawal.

Your email support completely don't understand my issue. You are my only hope.

888 nickname is: gunnarjohann

Sent this over to be checked for you.

Regards

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After about 6 month of waiting. I finally received my money.
This was for sure my toughest withdrawal ever.
Good luck to the rest of you.

@888 rep
My screen name is "iJammin" .
After 6 months of going back and forth with my utility bills I finally got verified and now for a week my emails have been ghosted, I have 4 on account that has been hidden because of innactivity.

Sent this over for you.

Regards

Hello 888rep.

I would like to ask you a question. I am trying to verify my account. However, I live in Japan, so I cannot find any utility bills that have an acceptable level of English on them to be accepted by your Operations Team . I sent them my bank statement, but this was not acceptable either. The rep I spoke to on chat said that I should go and get things notarized, however in Japan, the report would also be in Japanese, which would then have to be officially translated etc etc.......look, it's going to cost hundreds of dollars, so it's not worth it.

Now, it is your prerogative not to accept my verification documents. 100%. Just as it is mine to forgo jumping through expensive hoops. We can both just decide not to do business together, correct?

However, at what point is it O.K for you to disable my account and keep the funds I deposited? You accepted my deposit, before I was verified. Then demanded verification, and then disabled my account, so that I can no longer interact with the helpline. E.mails to support simply get bounced back as "undeliverable". I wish to withdraw my funds, but am unable to do so nor contact anyone about it.

Can you explain any of this please?

Poker user name please?

My user name is Shane536

Sent this over for you.

Thanks

Thank you. Let's see what happens.

@888rep

O.k, either through the "Second opinion" mail, or through your efforts, I received a mail from the "Operations Team". They are, predictably, demanding more documents. They refuse to enable my account. Now, to be VERY CLEAR, I have sent them my New Zealand bank account statement already, the one connected to my credit card. It's a bank statement, for the account connected to my credit card, and it's in English. It has been entirely acceptable for many other KYC requests, including sports books, online share traders, and brokerages. I have sent it, yet again.

Here is the thing though. Here is the rule from the UK Gambling Commission:

-------------------------------------------------------------
Identity verification
Do not:

Confiscate all or part of the funds in a consumerÂ’s Deposit Balance, or otherwise deduct any amount therefrom on the basis that the consumer has failed to comply with any identity and/or age verification requirements set by the operator (including, but not limited to, a request to provide specific documents or information).

Use, enforce or seek to rely on any term in a consumer contract or consumer notice which has the object or effect of permitting the operator to confiscate all or part of the funds in a consumerÂ’s Deposit Balance, or otherwise deduct any amount therefrom, on the basis that the consumer has failed to comply with any identity and/or age verification requirements set by the operator (including, but not limited to, a request to provide specific documents or information).
_---------------------------------------------------------------

None of what 888 is currently doing is ok. You are blocking my account and simply demanding the same documents over and over from a No-Reply e.mail address.

Legally, you only have two options:
* Accept them, and verify my account.
* Deny my documents, cash out my bet, wire me my funds, and close my account.

That's it. You cannot just keep demanding more and more documents and refusing to accept them, and using this as an excuse to keep my account disabled and my funds frozen. It's firstly, against the law, and secondly, some real scammy B.S.

Oh, and for anyone following this thread, I opened this account *very* recently, placed a single bet, and next time I logged in, my account was disabled. I'm not a poker pro, not running a bot ring from Belarus, not trying weird betting patterns, bumhunting, paying from some dodgy bank account in St Kitts. I haven't even been allowed to play yet. I'm just a regular guy, from N.Z, living in Japan, that wanted to put on a bet, and play a bit of cards. That's it.

They have contacted me and returned the money, thanks for the help.
But there is different issue now, suddenly all my withdrawal options are removed except bank wire and only option to bank wire to a bank account thats in my country??

FYI,

it is simple as player as not deposited in last 6-12 months no withdrawal option available.
he can make a minimal deposit via the many methods available in his cashier and then the withdrawal method will be available.
Ask him to update his telephone number as well as I did try to call and it is not working.

Regards

@888rep

So, here is the state of play.
888 has disabled my account. Therefore I have no access to live chat.

Mail to support@888 gets bounced back.

A mail to the "second opinion" helpline was just returned.
--------------------------
secondopinion@888sports.com (secondopinion@888sports.com)
Your message wasn't delivered. Despite repeated attempts to deliver your message, the recipient's email system refused to accept a connection from your email system.
----------------------------

In other words, you have blocked me from all methods of contacting the site.

What do you suggest next?

I have sent this over for you.

Regards

I`m sure you will "send it over". In fact, last time you did that, I got a mail demanding more documents. I just got a mail back this morning saying they were unacceptable, because they were "blurry". As you can no doubt guess, they were not blurry.

So if you think I don't help players i'm just wondering why you are posting here?

You can access the www.safe-cashier.com to upload them and resolve.

Regards

Okay,
I have done that and they just banned my account again because it was deposit and withdrawal in the matter of a minute.

@888rep

I`m sure you are doing all they let you do. I`m not blaming you, it must be an unenviable situation.

I now have a case number at least, so I guess I`ll be swinging in the breeze for 8 weeks.

I have asked for this to be checked for you.

Regards

They have found the email address had a typo and are updating it,

Instead of secondopinion@888sports.com it is secondopinion@888sport.com witout the s at the end of sports.com so apologies for that from the company.

info on how to contact is here - https://888-external-en.custhelp.com/app/home/p/4/ and they can do it from out side the app.
also I did a test - and secondopinion@888sport.com - is working.

Regards

Привет,

Недавно столкнулся с небольшой проблемой, на этот раз собрал неплохой банкролл и хочу его обналичить, но никак не могу вывести деньги. Помогите решить проблему. С уважением. Мой ник на 888 poker WiLadroZ

***

I have a problem, this time I collected a bankroll 600 dollars and I want to cash it out, but I can't
withdraw my money. The request for withdrawal of money was submitted on 05/24/2024. 888 poker does not react in any way and violates its obligations. Help me solve the problem. With respect. My nickname is on 888 poker WiLadroZ

Your account was not banned as it was just a query but everything is now ok.

Regards