Quote:
Originally Posted by diprazika
Hello everyone,
I want to share my frustration with 888poker and see if others are facing similar issues. Recently, I've been struggling to verify my account on 888poker, particularly when it comes to proving my residential address.
After multiple attempts to submit clear and valid proof of residence, such as active account statements clearly showing my name and address, the company decided to block my account. I received automated responses claiming that my documents were invalid, even though they were clearly legible.
Furthermore, on one occasion, I was asked for a document in English, which is impossible for me as a Brazilian.
I'm curious to know if other Brazilian players are experiencing similar situations and if anyone has suggestions on how to resolve this. I'm extremely frustrated with this situation, and any help would be greatly appreciated.
Thank you.
diprAAziKKa
fyi FROM SUPPORT,
The documents are not acceptable.
Can be in another language as long as clear and have valid stamps etc but the ones submitted do not pass the verification.
Ask to submit a bill in last 3 months - which is valid like water / electric or bank statement / CC statement - phone or wifi contact?
thks
Kind regards