Quote:
Originally Posted by dipra
Honestly, I don’t even know why I’m still writing about this issue, but I’ve run out of options and don’t know what else to do.
I’ve gone through every possible problem with 888. The address verification, which should have been a simple task, turned into a huge complication. Still, I went through all the steps, always staying polite and respectful with their support, never losing my patience.
After all that, on August 24th, they confirmed my withdrawal of $2,245. I had been trying to withdraw that money since the beginning of August, which I’m entitled to. For them, this amount might not seem like much, but for me, who quit my job to focus on becoming a professional poker player, it’s essential. But the money never reached my bank account.
I went to my bank to check if the issue was on my end or theirs, but it wasn’t. My withdrawal doesn’t even show up as a pending payment. To be sure, I asked my bank manager for an official statement proving that the money wasn’t received, and he signed the document.
Now, almost 20 days later, I still don’t know where my money is. It’s not in my bank, and I can prove that I didn’t receive it. It also hasn’t been returned to my 888 account.
Good luck to everyone else in the same situation, just trying to get what’s rightfully ours, because from what I’ve seen, I’m not the only one dealing with this. And to those who read all the way through, don’t give up on your money.
Some might think I made a mistake with the bank details or documents, but that’s impossible. I went to the bank to make sure everything was correct on the statement, checked it about 20 times before sending, and reviewed it again afterward. So, if it wasn’t my mistake or the bank’s, it has to be on 888’s end. Either someone didn’t do their job properly, or I’ll never see that money.
Hi 888 Support,
I’m writing here because I’m having a serious issue with a withdrawal of $2,245 that I requested on August 24th. It’s been almost a month now, and I still haven’t received the funds in my bank account, nor have they been returned to my 888poker account.
I’ve already reached out to support multiple times via live chat, email, and even messaged the 888poker ambassadors on Instagram. Every time, I’m told that my case is being prioritized and that I will be contacted by email, but so far, nothing has been done.
I’ve contacted my bank, and everything is fine on their end. I also have a statement from my bank manager confirming that the money was never received. I’ve been asking for a simple proof of payment from 888, but I haven’t gotten any response regarding this.
I just want to resolve this issue. I have no intention of committing fraud or causing trouble; I really haven’t received the money, and this is very important to me. The delay is causing me a lot of stress, and I feel like my case is being overlooked.
Please, 888, can someone take a closer look at my situation and help me get this resolved?
Thank you in advance for any help
Last edited by Mike Haven; 09-19-2024 at 12:39 PM.
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