It's a logistical nightmare.

Hi, is the poker-client down for everyone?

My tables froze and when trying to restart the client it says, Poker server not accessible.

Relax are looking into it. We'll issue refunds once everything is back up and running.

Nice, Thanks for the quick response.

C'mon man!!
Weakest excuse ever heard. The smallest youtuber can handle it but a big company can't?!!

Whatever i'll try to live without uni merch i guess

It was a lazy answer but only because it's been discussed in this thread multiple times before.

The small Youtuber can just outsource everything to a 3rd party and be done with it. It's a much bigger process for us. Brand, Legal, Accounts, Relax, CS, The poker team... the list goes on in terms of departments that would need to be involved for something that benefits a tiny sub-set of players from the 2-3% Kindred makes from poker.

I don't disagree that merch is a fun thing to have and in the past it's been handed out like candy at Unibet Open events but an online store is likely to be negative in terms of ROI.

Site is back up, refunds should have already been completed automatically. If you believe something is missing let me know.

Hello Unibet Rep , is it allowed to register on Unibet again if my account got closed 5 years ago for inactivity ?

I believe so. You may not be eligible for a second welcome bonus though. Best to ask through live chat.

https://i.gyazo.com/a66c799793267f9c...67bd665d0d.png
I think I made an account a few years ago but never played on it. And recently made a new account and started playing with no issues. The live chat does not work, just 404's and can only access it through .co.uk . Also have emailed support, no reply. I suspect I'm being freerolled by the site, An extremely unprofessional practice. Eg. deposit fine, I suspect withdrawing will not be.

Can you provide me with a table alias please so I can check your account?

Sorted by Andy already. Cheers

Do you not accept players from the Faroe Islands or should I sign up under Denmark?

https://www.unibet.com/terms

Faroe Island under the restricted countries in 3.1.3 b

On 1st August 2021 I played the 250 Euro BI, 40K GTD 'Supermoon' KO MTT on Unibet. This is their flagship tournament and I believe it is the largest tournament they will run in August. I finished D1 as the chipleader, 1st of 11 left of 176 entries.

Between D1 and D2 there was a technical issue with Unibet (server crash or something) and the tournament resumed on 2nd August displaying everyone’s bounty as the starting bounty. This is clearly a disaster as some guys have a 100 euro bounty and some guys have a 1k euro bounty and we had no clue who had what bounty. After a blind level my table closes with no explanation. I’m not sure whats going on (at the time I wonder if the issue is my connection) and I phone Unibet support for 10 minutes who have no clue whats going on. After a while I find one of Unibet’s sponsored streamers who was also in the tournament, who has also seen his table stop and says that its been closed.

Since then they made partial payouts to me on 2nd August and 3rd August (4 separate small payments in total). Their own official thread on the Unibet Community was updated multiple times because they kept incorrectly calculating the payouts.

They have now paid me out chipchop for the payouts from 11 left (which is their official policy in situations like this), plus a refund of the rake. This seems somewhat reasonable.

They have also decided to pay everyone out their own bounty as it was at the end of D1 (before the software failed). This does not seem reasonable.

Paying out every player their own bounty is going to massively favour shorter stacks, especially those with larger bounties. The chipleader is disproportionately likely to stack other players, thus winning their bounty. They are also disproportionately likely to win the entire tournament and win their own bounty. Paying everyone their own bounty does not take this into account. The current payout means I am paid less in bounties than Flogge who had 15% of my chip stack but a very marginally larger bounty. Paying out individual bounties is a massive transfer of EV from the larger stacks to the smaller stacks. To illustrate my point: Imagine the tournament is down to heads up and one player has 99% of chips in play and a 1k bounty, the other has 1% of chips in play and a 5k bounty. There is a technical error and the tournament is cancelled. It would be absurd for the player with 1% of chips to receive their 5k bounty, when it is incredibly unlikely that they win the tournament. They should be getting 60 Euros for the bounty value, not 5000 Euros. The benefit of having a large bounty with 11 left is not to win your own bounty, it is that you have already won a significant amount of other people's bounties. As the person with the most chips in play, it was far more likely I win not only my own bounty, but other bounties along the way. Whereas for the shorter stacks, not only are they unlikely to win any other bounties, they are also extremely unlikely to win their own.

I messaged their poker representative on the unibet community who simply told me that the policy is to pay everyone out their own bounty. Clearly the shortstacked players wont complain about this as they are massively benefiting from it. As chipleader I am the one losing out here.

I am not a MTT KO maths wizard but it seems obvious that I was underpaid here by quite a lot, due to a Unibet technical failure compounded by an absurd bounty payout decision.

If anyone can run the numbers on this and show what we should actually be paid for the bounties, please comment so I can work out what would be a reasonable payout.

Link to their payouts below based on stacks at end of D1, I am 'NotAPlanet2' and am chipleading.

https://content-eu.invisioncic.com/b...8070834900.PNG

I tried to resolve this by direct messaging Unibet's poker representative but now the only option is to post on social media and try and get the attention of someone higher up at the company who can fix this.

If anyone has any advice or useful contacts to fix this LMK.

There is nothing to fix here.

https://cf-mt-cdn1.relaxg.com/chew/r...lation_policy/

Even if you personally believe it's not a fair way to compensate it does not change the policy.

I had a look this morning and can't find a universally recognised model for calculating ICM chops including bounties and looking at competitors Stars/GG pay out the bounties earned, Winamax add the remaining bounties to the prizepool before refunding (which sounds more unfair) and Party/888/Paddy Power (iPoker) have no mention of the word bounty in their cancellation policies as far as I could tell.

However you work out the compensation in any of these situations some players end up better off than others. You benefitted positively because of the rollback to 11 players meaning it was a chip chop instead of ICM at 9 players and you also received at least the min bounty amount (1 of the 4 payments) as part of the automated refunds on cancellation that we didn't deduct from the compensation values.

The way compensation would be given was cleared by the Head of Poker and it was in line with our current cancellation policy. I appreciate you feel it was unfair to you in this instance but the refunds will not be adjusted.

If you check in Game Lab at cash games the biggest pots, it sums up pretty well the state of poker at UNIBET.

hi!

sometimes i got random bonus points (20-30?!/occasion) which are not shown when i click the bell or not even in the loyality page. how is this work/why is it added? ofc i like it but still curious.

although i would like it more if the 80%+ EQ hands would hold at least 60-70%. that would be a big step forward speaking of the software

Any chance that the tournament filter for 25e+ could either be changed to 26e+ or a new one that is just 50e+ could be added? The way it is now if you are just interested in seeing the 50s+ it's quite difficult because there are a lot more 25s than 25+.

It's part of the loyalty system. Along with the rewards you get as you go through the steps you're also constantly earning x% rakeback as bonus points based on your multiplier. These are given out in small increments depending on what level you're on and no notifications appear because it would get very annoying very quickly if they did.

I tried to explain it a bit better in this post on the community as it's been confusing a lot of people and isn't very obvious in client.

I'll ask the question. I think when we discussed this before the decision to not have a 50+ was because we didn't have that many regular schedule MTTs at that level.

@Andy-Unibet:

Ty, i kinda get it.
Imo you made the new loyality system quite complicated.

I have to explain it to all the new CS agents during the poker training, I understand it can be tricky to get your head around.

Hi Andy. I'm appreciative of your quick and informative responses in this thread.

I was wondering if you had a chance to bring this up with the team?

Until I can legally play on Unibet with hotkeys, I will have to stay on the sidelines. Aging and carpal tunnel syndrome suck!

I've added it to the backlog of feature requests but I doubt it'll appear in the client any time soon unfortunately.

Haha, You know its rec friendly rigged when You lose to 4 2-outers and 2 1-outers during a 2 hour session. Its just insane!