Not sure if there are any reps still active in here, but...
I had my HDD die in my poker computer. I didn't have too many hands from juicy, maybe 35k or so, but they are gone on the dead HDD.
I emailed support and asked them to send me copies of my HH's. They said they were unable to, but even as I asked in different ways, they would not provide me an answer as to why they are unable to. Does Juicy not keep backups of player hand histories? It seems like they should be doing so, for a myriad of reasons, customer requests like this being one of them.
I'll post a quote from Josem in a thread I started about my HDD problems over in the CTH forum. I explained that the site I was on said they wouldn't/couldn't send me my hand histories.
Quote:
Originally Posted by Josem
What sort of mickey mouse operation are they running there? Perhaps play at a legit site in the future?
Get your **** together guys