If you watch the second video it’s pretty clear it wasn’t an internet disconnection on my end

I hope you are compensated in some way. It would be extremely tilting to have that happen online to anyone. I'm located in Thailand and occasionally experience disconnects from the BetOnline servers while other sites continue without the disconnects. I always receive that message you show in your second video either in my lobby or on my table fwiw. They haven't happened very often recently but in the past they did occur from time to time.

It probably wasn't anything other than very bad timing and a disconnection from one of their servers and maybe you didn't see that message. It feels awful that it would occur in that fashion though and I cannot blame you for trying to get to the root of it.

I had a situation on ignition where I made the nuts on the river and was unable to call the river all in as my internet cut out right when I went to click call...

I immediately called support and got two separate $1600 refunds for the $3200 pot lost. They wouldn’t pay me the $800 on the river but gave me a full refund for not only the money I contributed to the pot but for the size of the pot.

It took me two separate phone calls and a lot of badgering but they finally conceded even though it was 99% my crappy internet cutting out.

—

OP you got to be relentless; just don’t lose your cool and GL

THIS times 6.

I already mentioned that the flopped kings person was a moron for betting instead of hoping to lose. But did you type anything in the chat after the hand telling the other players that the BBJ should have just been awarded? You need to track down ALL of the other players at the table if BOL has a search feature or by looking at every table of that stake running. The BBJ pays a TABLE SHARE. Those other 5 players at the table are entitled to thousands of dollars. They will join the fight to have the BBJ paid to the table. Therefore instead of just you fighting you have 6 players fighting to get this BBJ paid. I don't know the exact amount involved here, but just being dealt into the hand might be worth at least $20,000. Those other players at the table are going to fight hard to get this paid too. Track these players down even if it takes days constantly opening up lobbies.

You have to be relentless and think outside the box.

This is a really good point. I did tell the whole table and 3/4 of the other players acknowledged what I was saying. I told in chat I was going to post on 2p2. One player did reach out to me on here. The KINGS guy has not. I will be doing this everyday until I get in contact with all of them.

This is exactly why I wanted to reopen the thread. I won't lie I'm exhausted, been living at my family business since april 1st and not getting much sleep. The help and outside thinking from everyone is helping immensely. I tried taking a give them space and time approach but clearly that wasn't the right move.

I threw out this tweet if anyone wants to retweet or tag other people or just to get more traction on it for people mentioned I would appreciate it.

https://twitter.com/devowned/status/1265630977893847040

OP probably going to get $0 based on their terms of service agreement but good luck anyways on your fight

disgusting, I would take a break from online poker lol

Just seen that betonline is available from Chicago so you deserve it. Contact more people to help you and don't give up.

Thanks, gonna keep plugging away. Hope to get a response from people who have some more say in the community. Life changing money not just for me but the whole table.

Such a sick thing to happen. I'm rooting for you to get paid. I hope they keep this thread open and visible.

I would harass them until the end of time man. And if they dont resolve it online I'd find out where their office is and fly there and demand to speak to whoever is in charge . For 6 figures, yes I believe this is warranted. I believe it's less likely they pay you in full than they pay you but I'd say you'll hopefully get some sort of decent compensation here. If you've never had a disconnect before I'd lean toward shadyness here but I'm very suspicious of online poker at this point I'm time

Keep on them

Hi bpb,

They are totally different promotions and as such are totally incomparable.
The GGpoker promo does not involve any other players hole cards.
So there is a clear definition for once the requirements have been hit.

Regards

Mike

Any word on betonline making this right Mike and getting the table paid in full?

Mods please add BetOnline to title...

OP mentioned it in his first post.


This story is brutal

Might be an unpopular opinion but they don't owe it to you and aren't going to pay it.

Had he not initially called the turn bet I’d agree. But he did, and had the nuts and got disconnected at a super suspect time. I’d never play on BOL again personally , and if I was him I’d keep at them. I’d prob fly there myself as well if I had the extra $ and they flat out refused. Just so shady. I don’t believe in coincidences like this.

Also it’s not like BOL loses $. That’s $ they took from the pots. Yes I know the BBJ will go down a bit but it bounces back up. I think more people would trust them if they compensated some way rather than ignore.

Hope you get paid OP. Gl.

When I played on BOL poker, I would experience the phenomenon of one table disconnecting... and I would get the notorious the spinning chip icon while another table dealt cards and play continued as normal.

But of course, if you bring this up with their support, they will blame my connection because apparently they have a bullet proof network that never experiences connection issues.

When OP shared his story and his video, I couldn't help but sympathize with him based on my own personal experiences with the software.

It's a shame that the poker media will not pick up this story. If you go to a site like PokerNews, they are more concerned with pushing "Slotmania" popup ads to you rather than being an advocate for poker players worldwide.

pretty sure I've never been dealt a hand that's worthy of a BBJ bink and I've played for 14 years, insanity if they don't pay you the money you deserve

Agreed, forgetting to put BetOnline in the title is a huge leak on my end. Mods able to help?

Also thanks for support guys. Still no official word back other than some DMs from Mike saying they should reach out soon and now what he posted in here.

I'm like 90% sure they will side w you. I hope I'm right.

Imagine the guy w quads waking up and seeing his balance go up 200k or whatever, lol.

Are you willing to make justice in this?
Had it been any other pro or famous person this would be resolved by now. This is a no brainer.
Do the right thing and get a boost in customers.
Don't do the right thing and people will abandon

Sadly enough, I think OP could have industry recognized packet capture software like WireShark running in the background that would provide forensic proof of how shitty the Chico/BOL network is.... but at the end of the day, if they aren't gonna make this situation right, what can you do?

If someone wants to prove how shitty this network is, that's what you would do.

Run WireShark when you are connected to BOL poker and save the PCAP files and you'll have forensic data that backs up your claim that their network randomly disconnects users from their servers and they won't be able to point the finger at you for having a
connection issue on your end.

This is an error on your part. On disconnects, It should use the remaining time a player has and timebank before it folds.

"The player is granted a certain amount of time to make an action in the hand."
- You did not provide that to him.

Your moron programmers thought it would be a good idea to autofold and sitout on "disconnects".

When disconnected a player should be alotted his remaining time and timebank to make a decision.
As should be the case on every single decision in the game. No matter what. The player should get the time he's rightfully warranted.

If the time was provided to him, he would have reconnected, he would have made the call and gotten the money.

Case closed.

Sidenote :
If the software devs in backend can check the exact conditions of the hand. They would be able to see exact timings.
Did the player "press the fold button"? If not, did the software automatically "fold" the hand before the time was used up, these automatic folds should not be a thing.

lol, this is rich. Pokerstars and this site have literally stolen benefits from players (VIP pts on BOL and SNE on Stars) without notice or much repercussion. Using 'do the right thing' as a threat is ridiculous.

Does the BetOnline hand replayer show the hand with the exact same timings as the original hand? IE. if it takes 10 seconds for a player to act when the hand happened does the hand replayer itself also take 10 seconds for that player to act?