https://www.youtube.com/watch?v=GenL0F7DfI0&t=2s


This was Betonline, forgot it in the title.

I'm remaking this thread because it's been 5 days and no official response from BetOnline and I don't want to this to disappear.. This is real money and it affected everyone at the table.

First off I made this video right after the hand happened so I was still seeing red and enraged. I do not believe that Betonline purposely did something maliciously to not pay out the BBJ. With that being said I'm posting this for more exposure. I am in disbelief and as you can see in the hand review replay I called the $11 flop bet, I see the turn and when he bets I am unable to click call. The hand reviewer shows on the table I have K-9 straight flush and clearly the hand would've played out the same way. At this moment support did respond to me and said its under review. I'm hoping for the best but preparing for the worst. Just looking to get some outside perspective on this issue.


I ran and recorded my own connection test live at a 2/5 cash game. Look what happens and compare it to yesterdays video. Seems pretty clear it was a software issue. I know this isn't the exact same scenario as the hand above but just the replay difference is convincing enough to me.

https://youtu.be/eyMiD5jQNZE


Again I want to reiterate I don't believe it was a scam I just think the software froze at the worst possible time ever. I hope Betonline does the right thing here because clearly there was only 1 possible outcome if the software doesn't freeze on me. It costs them nothing and only can help their image at a time where so many people are home out of work playing online poker.

Thanks a lot ahead of time - Devo

Mod edit: Resolution Post

Did anything interesting come out of the other thread? I only read it briefly but I saw some comments from someone who looked back at the BBJ jackpot winners over the last while and all of them (7-8 people) had the same avatar which seemed a red flag but maybe some banal reason was missing for it?

Good luck. It sucks and I think the thread does deserve the visibility that only this particular forum gives on 2+2 these days.

Nothing major, unfortunately in the Betonline parts of this site not much eye traffic. I was invited to some discords to talk about it, but nothing really came of it. I agree unfortunately NVG is where the eyeballs are for this kind of stuff and I was hoping BetOnline would've responded a bit quicker, but I feel like everyday that passes and that bad beat keeps going up higher if someone hits it before they resolve this I have next to no chance in receiving what should've been ours.

Good luck with this. I remember that one video regarding the BetOnline live blackjack session where the guy caught the dealer cheating and the backlash in negative media that BOL experienced forced them to respond.

I also had random disconnects when I used to play on BOL and it's one of the reasons I quit offshore poker sites. I knew specifically it was their servers because I would navigate to sites like speedtest.com and all other websites would work properly.

Nothing really to add but I think everyone is on your side here.

I don't think you'll get a response from BOL unless they are forced to respond.... otherwise it seems like they would be content with not responding and hoping this fades away.

Have you considered filing a complaint with whatever gaming commission licenses thier software? I think you'll likely hit a dead end there unless you engage someone like ChicagoJoey.

I say this --- because it was pretty obvious that ACR had a bot problem for several years and I even reported it and it went ignored.

It wasn't until someone with a social media following like ChicagoJoey made a stink about it on the socials until it got attention and people got refunds.

It's sad that this is the way it is... but I don't really know what other options you have. Guys like him seem to be the only advocates we have left.

I filed a complaint with Sportsbookreview.com (someone said they helped them settle a sizeable dispute $$ wise) they responded. Besides that I've waited patiently trying to do things in good faith. Betonline_Mike has assured me the higherups are aware and would contact me soon. With the BBJ still ticking and no real response I felt like If I wait longer I'm only hurting myself. Not saying BOL_Mike is lying just thought I gave them a fair shake after my initial response to come on the forums after I made the video 5 minutes after this happened

This really really sucks, but I think there's a 0% chance you get the resolution you want. What are they supposed to do? No one else got kicked out of the hand except you, so it's hard to believe it was an issue on their end, and you'd have to definitely prove that to have a chance. And the replay of the hand is nothing more than that. You could've misread the hand and misclick folded or just timed out cause you weren't paying attention (Obviously, I don't believe this is what happened in your case). Best of luck to you m8.

Sadly you never hit the BBJ and they have no reason to want to pay you out, not that I can see.

I just learned about this incident earlier today and mods moved the post and then I couldn't find the post after they moved it.

I really hope they don't move the post again because this needs exposure and we really need someone with a social media presence in the poker world to advocate for you.

I think you're right. If they haven't given you a response and made a decision by now and the BBJ keeps ticking upwards, you aren't going to get the response you wanted.

For example, what if someone else hits the BBJ in the next hour or so. Do you think BOL will magically cough up a couple hundred grand to make you and your fellow table mates whole? I don't think so.

It's a damn shame Doug Polk is doing political videos and refuses to talk about poker anymore.

He had the sort of reach to help people like you out...

I'm not saying you'd be made whole by getting your video viral, but I think people who play on offshore sites need to see this video and hear your story.

I was 4 handed at the end of the 10k guarantee tourney and the client disconnected and gave me the little spinning chip icon while all other websites and such worked...

I have a network engineering background and public DNS servers like 8.8.8.8 pinged just fine and of course I finished in 4th because my stack was crippled due to the connection drop.

I'm not pointing fingers at BOL and saying it's their fault. Who knows what really happened in terms of network connectivity?

But we're rooting for you --- and if you don't get paid, I really hope this video goes viral in the sense that we need to raise awareness on this shady offshore sites.

Who is to say someone hasn't found a flaw the client and can DoS (Denial of Service) attack a specific user accounts or a specific connections to the server in order to get a desired outcome and claim plausible deniability?

That's far fetched and it's probably not what is happening... but I've been around online poker since the early 2000s and nothing surprises anymore.

What exactly are the rules and T&Cs for this promotion? I'm curious because GGNetwork also offers a Big Hand Jackpot and some of the rules they have are the following:

"As long as you have satisfied the conditions, you will hit the jackpot regardless of who wins the hand and even if you decide to fold."

"Once you have qualified for the jackpot, leaving the table or disconnections will not cancel the jackpot you have already earned."

From https://en.ggpoker.com/promotions/big-hand-jackpot/

Wow, idk I was reading the rules the night it happened and nothing like that stuck out to me. I was raging pretty hard. Time to recomb the rules. Although if that was the case I think it would've been resolved by now but possibly not

Disconnection Policy
While each user is responsible for his or her own Internet connection, all players must accept the risk of disconnection. Disconnections can, and do, occur. If you are disconnected, and therefore unable to act on your hand, while having chips invested in the pot in a ring game, you will be given 30 additional seconds to reconnect. If you successfully reconnect within this timeframe, the table you were playing in will reappear automatically (if it isn’t already open).However, if you do not reconnect during this time, in the event that you have not made a bet when it is your turn to make one, our system will automatically “check” you; or (ii) if another player has placed a bet and you are required to make a “call”, your hand will “fold”, regardless of your investment in the pot or the strength of your hand.

We will not accept any responsibility for losses caused by disconnections.

In the event of a Server Crash.
Users are required to email our customer support team – poker@BetOnline.ag and is responsible to provide the necessary information. Information such as; Player account number, tournament name, SnG name and number, buy in amount and timeframe. The relevant team to review tournaments and hands played, review prior and during a server crash will be conducted to determine whether or not a refund will be issued. Only eligible claims will be refunded. Valid claims will be refunded in form of cash for all rebuys and add on and tournament ticket will be issued for buy in.



--- Definitely going to be an uphill battle..

The thing that strikes me is it should be trivially easy for a technical support department to look at. Alright, you may not accept what they have to say but I am surprised they haven't reached out yet and at least said they have looked at the hand in questions on their systems and have found x, y, and z whether that is in your favor or not.

This is what BOL_Mike dmed me on 2p2 on Sunday.

Hi Brandon,

I spoke to my boss today and this is what he found out so far, upon an initial review from software developers there was no connection issue that affected customers whilst you experienced your disconnection.

I believe you should receive contact from our customer support team most likely tomorrow.

If there is anything else I can do to help please let me know, just send me a message here, and I'm on the discord group now too.

Kind regards

Mike

maybe I am misunderstanding but even if they had logs that said their network was trash -- which it is --- they would never share that with users.

Good luck OP, I hope this gets resolved favorably.

The dude who flopped quad kings on a BBJ table should be checking, hoping to lose. This is the third time where I've seen high flopped quads screw up a bad beat by not checking. The dude nets about $100 instead of $100,000.

I thought of that also if it gets checked through I am back by the river.. ****

Yeah I mean this 100% would they ever admit it was their fault even if they do pay it out. Makes them look to be the hero if they pay. If they don't they're "absolved" of anything being wrong on their end.

First off, I want to say that I fully agree the OP should get his money, and in fact he might come onto my radio show this week about the matter.

Unfortunately, this isn't just Betonline's decision. This jackpot is network-wide, and Betonline is part of the Chico Network, so they can't simply decide unilaterally to pay it out. This isn't an excuse, but an additional layer of complication of which we must be aware.

The good news is that this can be made right without much damage to anyone. Since the BBJ hasn't hit again since then, they could simply retroactively award it (at the amount it was at the time), subtract that from the current BBJ total, and that will be that.

Unfortunately, if this hits again before the decision is made, they will almost surely deny his request, as they will have to reach into their own pockets to cover hundreds of thousands of dollars, which they simply won't do.

They need to decide quickly or otherwise this is going to be a lost cause.

(As I type this, it's 417k. It was 349k when this occurred. Given their payout structure, it would be reseeded at 35% (122k) plus another 68k it gained since the hand, so it would be 180k. This means that they will still have a large BBJ for others to play for, and shoudn't really affect traffic at the BBJ tables. Also, since Chico takes 5%, they will also collect the same amount overall either way.

Good luck!

Hey op gl

Just curious if you ever get dc like this before or was only time ever happened ?

This similar thing used to happen to me all the time on PP

Gl OP, really hope they do right and u get payed. Would be good if mods don't move this thread.

Gl

This is the crappiest thing I've read in a long time - I'm sorry to hear it.
But why would an online poker site want to start rewarding players for what would have happened if they hadn't got disconnected? In terms of setting precedents and opening cans of worms, it would be insane for them to "do the right thing" here.
Sorry. Good luck.

Apparently these terms were written by people with intelligence and foresight. The Chico network (stupid name) was apparently written by barely functional morons.

Not awarding the BBJ in this situation compromises the integrity of the game. I don't see how anyone can play on the Chico (stupid name) network until this is resolved.

Man this sucks, obviously.

Just out of curiosity:

What country are you playing from?

Do you have random disconnects often?

What is your internet source? (Cable, DSL, Fiber, Satellite)

How old is the laptop/desktop that you use to play?

I wouldnt get my hopes up, even on a "legit"site they d probably give you a 50$ promo at best

Haven’t had a DC before or after the hand. Havent played much on software. The night this happened was first night I installed and played poker on it ever from my recollection. Possible I tried it years ago, I did have an account. I’m a gamer, so and I have a high end gaming laptop (Alienware) that’s maybe 6 months old. Not a hardware issue in my end. My second video was a recording of when I disconnected my internet in the middle of the hand. Imo that video rules out internet disconnecting on my end in hand of question

Playing over wifi vs. a direct ethernet connection to your router is a risk for disconnects, or so I've been told over the years by many peeps.