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There was a lack of a dedicated poker room manager. The table games manager oversaw the room and knew absolutely nothing about poker. He knew so little about poker and refused to learn anything, that I am skeptical he knows anything about table games and probably has his job thru some kind of nepotism, or maybe he's there thru the Peter Principle. Totally feels like he sabotaged the room.
The person who oversaw the poker room was not the table games manager. He was the Director of Casino Marketing. It is true that he had no experience whatsoever with poker. He had never dealt poker or worked in a poker room in any capacity.
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The "floors" they had, made inconsistent rulings between day and night shifts. Both were pussies and afraid to say anything to the so called manager about ways to improve the room. Afraid to be forceful and put their jobs on the line and now they don't have jobs, anyways.
Not sure about the "inconsistent rulings." In all my time working there I hardly witnessed any rulings having to be made in the first place. It wasn't the type of room where the floor was often being called to make rulings. As for being afraid to say anything to the guy in charge about how to improve the room, how would they be "putting their jobs on the line" by offering suggestions?
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Every time they changed their tournament buyins, the percentage of the buyin going to the prize pool shrunk. Their final tournaments were $45 buyins ($35+10) +$5 dealer addon, so 30% of the buyin effectively went to the house.
This is true, but the new tournament structure was getting more players than the old $88 structure.
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And as a final insult, they never gave away whatever remaining promo dollars they had remaining back to the players. I wouldn't be surprised if the table games manager doesn't even realize it's a gaming violation. Of course, it's possible, they may have been running at a deficit, and didn't have any remaining money.
The money will be given away. The manager may be clueless about poker but he is aware of gaming regulations. Most poker rooms give the money back to the poker players before they close the room. I'm not sure what is going to happen here, if it's going to be given away as part of a generic casino promotion or what, but either way it sucks. The poker players put money into that, they should be the ones getting it back, not slot and table game players. Your speculation about the promo fund running at a deficit is wrong. I have seen the actual numbers.