Statement
Due to the significant interest that arose following false accusations of Smart Backing members using forbidden software, we feel obliged to make an official statement about this situation.
The initial post was written by a person who has been a member of Smart Backing for only
one day. The contract was rescinded at the player’s request, which was clearly an expression of goodwill from Smart Backing’s side. Please mind that, as a termination reason, Gagna90 pointed out that his English level is not good enough, even though it was to his knowledge that English is a default language within our school. It is also worth mentioning that the recruitment phase went smoothly on his part - he did not have any difficulties with the language at that time. The author of the original post has given the Russian community only speculations and there was
not a single proof to back up his claims.
The title of the original post suggests that the guilt has been proven and therefore it misguides less knowledgeable members of this community. We strongly point out the followings: we do not use, have never used and will never use any software which is forbidden at any poker room where our members are playing. We are communicating on a regular basis with representatives of the two biggest poker rooms (PokerStars and PartyPoker), and we regularly consult with them all novelties, innovations and features we wish to implement into our strategy. It is worth mentioning that we have always been open to audits conducted by Integrity Teams of all top poker rooms.
We have always been professional, and as a service provider, we feel the urge to provide our members with a top-quality service. Apart from having access to the best poker coaches and players in the world, to a fantastic community, live events, strategical videos, mentoring, and mindset help, we also offer our members professional tools which speed up their learning process. One of those tools was Smart Sheet, which is currently not being used and has been replaced by much better solutions:
- Smart Coach Pro - a learning platform for better understanding of Spin & Go games. It was designed to help our members acquire advanced poker knowledge. Even at the early production stage, we were consulting the PokerStars Integrity Team about this tool. Moreover, PokerStars has constant access to the code repository of both Smart Coach versions
- Online Chart Trainer - preflop charts prepared by our most advanced coaches: Limitless for cash division and Dominik Pańka for MTT division. The charts were purposefully designed for ease of memorisation process. The charts can be used only for the learning process and off the tables. Unlike our competition, we loudly inform about this fact at the banner placed on the charts page.
We operate on every continent (except Antarctica
), in over 60 countries in the world. We are the leaders on a backing market and we support all community members - both regular and recreational players. We know how important it is for the poker ecosystem to function properly. We try to improve the image of poker on unregulated markets or in those countries that have passed discriminatory laws. We joined this fight so that our jobs could still be here in five years (and hopefully, even long thereafter). We know perfectly well that bots, sitting software and automatisation programs are the doom for poker. Poker is a game for people, not a battle between AI’s computing powers. We have joined the Russian community just recently, and we understand the curiosity that every new project brings. We hope that despite the perturbations of the recent days, you allow us to bring our values, priorities and goals to your world.
We believe that we have fulfilled our obligation to thoroughly explain this issue. We do not intend to continue a public discussion about it. However, for any further questions, do not hesitate to contact us via e-mail at:
contact@smartspin.com or
contact@smartbacking.com
Yours faithfully,
Aleksander Malinowski
Regional Manager Smart Group