I have $4,000 stuck in a Skrill account that I cannot recover.
I cannot "verify my address" to their satisfaction.
They took the money, without knowing where I live, no problem.
I just want them to send it back to PStars, where it came from.
Nobody ever replies to Customer Service.
After hours and hours of trying to unfreeze the money, I have now contacted an attorney who seems willing to consider a Class Action lawsuit - if I can find a fair number of others with the same problem.
Anyone interested in joining such an action?
Randy
(wimpy64 on most sites)

Not new news im afraid, Skrill been a disgrace to deal with for a long time.

I remember, that when I registered on Skrill (used to be MoneyBookers back then) I was underaged. They had no problem with verifying my acc anyway (after I turned 18 already).

But it was MoneyBookers. Lots of things could've changed.

I am using Neteller nowadays and I've no problems whatsoever. I even have Net+ card.

I am curious, why would you keep there so much money without having your account verified? I don't want to sound like "Mr. Obvious", I am genuinely curious.

And their attitude towards your case is definitely not right.

Did you try calling them? I remember, that their call support used to be alright, like 1 or 2 years go. I doubt it's changed (but might be wrong).

Anyway, I hope you will find some one with similar issue, as they CANNOT do such things.

I might sound like a schizofrenic, but in fact, I am just trying to stay objective (even though it's hard).

Also, it's a warning sign for everybody who is holding bigh chunks of money there... I don't like to have my money in the bank, I don't like to have my money on poker site, I don't like to have the cash under the pillow. What's the best solution? Cryptos?

I hope, that I don't derail too much. If so, I will create another topic.

Anyway, good luck with your case! And keep us informed.

Trust me, they'd prefer to let you send money here and there and everywhere you like. But they can't.

This is due to new-ish AML/CTF legislation. Companies like Skrill (and pokerstars for that matter) nowadays have the same KYC requirements as banks do. If they aren't (what seems to us as) overly snoopy they get a good big fisting by dat dere government. Big enough to turn them insolvent immediately pretty much.

It's odd if they won't work with you to solve it though.

What’s the reason you can’t provide adequate address verification?
What’s the actual basis of a lawsuit? If it’s that they won’t send the money back to where it came from(PokerStars in this case), then your lawyer doesn’t understand AML.

Weird. Used skrill 10+ years and never had any issues with them.

Fwiw neteller and skrill are basically the same company these days.

This. It's like any other situation where site x has robbed op when in reality op has done some shady stuff. Underage, registered from banned country using vpn, multiaccounting etc.

Allso a bit curious how did you manage to get 4k to skrill in the first place? You didn't fully verify your account before that?

I don't believe op did everything right. Not a verified address? Not able to call their hotline? This sounds like bs op. I am sorry. Skill is a huge company. A huge one. I think you can treat it like a bank. If you do not comply to their requirements, which they have to apply, aml- anti money laundering- then you messed up not them. And if you sue them, we'll I guess you'll lose. They have to stick to the rules the government gives them.

I am using skill too just yesterday. Would be great if you can resolve this op. But I think you're the one at fault here. And you can easily fix that. If you wanna move money anonymously skrill is not a thing.

Could you tell me one other person that has money locked up with skrill please? I have never seen or heard that and am really curious why you say that.

Yea seems like every few years they randomly lock my account and ask for a new proof of residence, which is usually a pain to do while living abroad. As most times ive rented abroad I don't have an actual paper lease or documents that skrill deems worthy as proof. And the quality of communication on their end throughout this process is almost always very poor.

PayPal was also very lax back in the days. Until they became bigger and moving big money.

I am seeing the new rules as a positive, bc it is more safe there.

"Class action lawsuit"? That seems misguided. Which jurisdiction are you talking about?

It's safe to say that they are not out there to steal your money. Their customer service is both slow and incompetent, though. Ask their lawyer to write them a letter, including a proof of address document certified by that lawyer. That is almost certainly the best way forward if you want to involve a lawyer.

Hw do you know your verified or not

You can check this from your skrill account. Personally I don't get it why would anyone use anything where money is involved if you are not 100% everything is in order. But that's just me and might be because of that never had any issues like this.

I used to have a good opinion of Skrill - now not so much.

I had £1000 on the card, and tried to take out £300 at an ATM.

I heard the machine counting the money - then stopped and
declined the transaction.

On my statement, the money going in and out was off by £10.

My card was also frozen. I have to send a selfie pic with me holding
my passport. I do this - get a reply - photo declined.

I go back in Skrill and ask WTF ?

Customer service says wait 2-3 days.

Day 4, card active again - no email saying it’s ok, and no
refund of the £10.

For how long has ur skrill account been frozen?, not uncommon from they to ask for some verification on either bank statements of yours or some proof like screenshots of your online gambling accounts where they can easily see the amounts you normally wager. Personally, they have requested this to me twice on the last 5 years, and usually everything is sorted out after 7-10 days.

Hello my name is Michaela Schmidt, I'm a customer of Skrill. I am writing all of Skrills business associates to make them aware of Skrills business practices.

I opened an account with Skrill beginning of this year. I use the account in conjunction with chumba. I made a $200 deposit January 12th that was debited from my account 3 days later on the 15th. It took Skrill 7 days to credit my account on the 19th. The day before the $200 was credited to my Skrill account
I made a transfer from chumba to Skrill For $700. When I tried to move the money from Skrill to my bank account a few hours after I made the deposit my Skrill account was restricted.

I contacted Skrill to get the details of the restriction and they couldn't provide any information. In the last two days my Skrill account has been restricted, had the restriction released and as soon as I went to transfer the $620 out of skrill again it was restricted not allowing me to make the transfer. Skrill has restricted my account twice now in 24 hours and denied me my funds for 2 days. The $200 deposit I made on the 12th I have yet to get my hands on.

I want to make you aware that Skrill are thieves. They cannot or will not give me any answers. I've been told they are working on it and I need to wait. I have requested to speak with managers all to be told," one will give me a call", which has never happened. I've reported them to the banking commission.

Due to Skrills sketchy business tactics I began looking into Skrill. This seems to be a common problem Skrill has with their customers.

When I signed up for Skrill nowhere did I agree to let this company hold my money hostage for their benefit. I can't get so much as a return phone call from someone in management. All I've heard for the last week from customer service is," I'm sorry, I'll notify my colleagues."

So whether you are or a partner or a customer of Skrill, do not expect any integrity from them. They will take your money and with no explanation say, "you will have to wait.

For your information,
Michaela Schmidt

They dont take your money. All my contacts, friends, buddies are using them since forever. You probably had illegal acitivities, money laundering, credit card fraud etc. Not able to verify address? Come on...