Good luck and thanks for letting us know what happened.

Warmest regards tilted me more than anything

Maybe they did locate it but seeing it's fairly likely it was sent to in a way to make locating culprit that way extremely hard if not impossible. Location of that would be mostly technical data(it would not be some random coffee shop) what use that would be?

Now MAYBE developers of trojan were incompetent enough that they could be traced via that but that would actually be good reason to stay quiet so as to not alarm them off while investigation goes on.

So, a PS employee worked on your case for 2 WEEKS, and then let you know via email that the report had been sent to police (not). You immediately respond, asking if F-Secure specialist could assist. Despite supposedly working on your case for 2 weeks, PS employee is now too busy to reply. You email again in 6 days with no reply. You email again in 6 days and receive a 2 sentence reply. It's just completely mind-bending how PS bungled this…and still is.

thanks for your post Jens

Thanks for the update, Jeans. It's too bad.

I'm just wondering about other players who were staying at the hotel. Have any other players had there laptops checked? This seemed like it was likely aimed at more than just two people. If there are victims out there who are actually being taken advantage of with the trojan, then Pokerstars is really dropping the ball even more.

Wow so brutal how this turned out. I bet the hotel has recognized your 2+2 thread since it shows up so high on a Google search. Hopefully a representative from the hotel chimes in the thread so we can ask some questions

Knowing the country of where the data is sent to is interesting but the data can just be easily going to another infected computer. FBI in US frequently has to go from one computer to the next in a never ending fashion when some computer tries to hack the government. That is basically what I've been told from a CS Professor that had the fbi show up to confront his colleague about his computer in one of those chains I just mentioned.

So if some one pulls a gun on you, takes a shot and misses and then runs away. Your like well I'm still alive so I'll just forget about the person and move on?
Yeh good one!

Sad to hear man, kinda seems like a bunch of incomplete information being given really.
Like others have said, it doesn't seem too late to contact the police in Barca anyway and see if you can get any where with that.
Especially with that firm having clear evidence of the incident to pass on to them.

Good luck if you decide to pursue it any further.

Suspect# 1. ^^^

Thx for the update. It's unfortunate that justice for the criminals likely won't be brought about.

Moving forward I think at all Stars events hotels should be booked by the floors with players being forced to show room key's/players cards upon exiting the elevators. If there is 2 floors booked that's only 2 security men needed at the elevators. Furthermore Stars should inform the hotels prior to booking that they expect a top effort done security wise on behalf of its players. Any hotel that fails should be threatened to be dropped for the next year.

I know Barcelona is a big EPT stop and shouldn't be scratched from the tour... but the hotel could be as an example at the very least.

How tragic that an almighty tower of a reputation, slowly and painstakingly built to eclipse all others, is now under such severe-threat of implosion due to the most basic foundational weakness.

Precicely. Unless the culprits are particularly inadept odds of catching them this way are extremely slim at best.

It's like clearly obvious that people from both the hotel and pokerstars were involved with this from the get go and when you go to the higher ups of pokerstars and the hotel explaining what happened, you'd think once it became clear that there people were involved they would be like "Oh s***, we need to find out what "rogue operative" is behind this" instead it's like they are trying to cover for themselves? It's like the higher ups were already aware almost as if they themselves were behind this. How does this make any sense at all?? WTF happened here??? Are they just trying to avoid lawsuits since they have figured out it was an inside job?

I'm sure he was having a good laugh, showing that to the rest of the "security" team, before hitting send.

this is truly disgusting and pokerstars is without a doubt covering this up

Jeans, I mean this respectfully, but you need to finally take ownership of this. YOU are the crime victim, not PS and not the hotel. Yet you kept deferring looking out for your best interests to them, even after they repeatedly demonstrated a lack of interst/incompetence.

If someone had simply walked up to you in the hotel and pointed a gun at you and took your wallet, would you really think it was up to the hotel or PS to contact the police and file a report? Of course not. IMO, you should still file a report with the police in Barcelona. Then you give them all the info you know, and see if they will investgate it.

If they do, the police can easily question the hotel to look at things like camera tapes and key logs and PS for any info they have. The notion that PS has contacted IOM authrities is ludicrous. They already told you they didnt have standing to contact he police about your case in Spain, so how can they suddenly have the authority to open a case on your situation on IOM?

Both PS and the hotel have clear financial reasons to minimize this crime. It is up to you, as the victim, to call the police, tell them what you know, and follow up with them. PS didnt want you to do that, so they lied to you twice about "handling it" with the police. While it would have obviously been better if you had talked to the police when it happened, it's not too late now, especially since now you have the proof about the cyber crime.

Your roomate also needs to personally file a report for the crime against him. Multiple victims should raise the interest on the police to investigate. And finally, I'd suggest you talk to your local police. Sometimes with things like cyber crime, they are interested about cases when their citizens are victims even if it ocurred in another country.

i have to agree with this ^^^

What a legend itt
RIP Tuff_Fish

Horrible end to a horrible situation. Did they at least tell you which country they passed the case to?
Or did you find out what players they had been targeting 'under the radar'

What an awful situation and it could not have happened to a nicer guy. I kind of agree with the post (as he stated,respectfully) that you should have take more ownership of the situation. That being said, PS looks either very shady or totally incompetent.

I think people are assuming too much results here. Most of the times when there's theft all you do is file out a report to the police, they acknowledge the case/crime and that's it.

It's no CSI, there are no manhunts, stakeouts whatever. Nothing happens.

This is definitely a cover-up on Pokerstars' part.

Can someone from Pokerstars confirm or deny that they will continue to hold the EPT in Barcelona, and will continue to involve themselves with the Barcelona Arts in 2014? None of Lee Jones' statements/e-mails say that the association has been terminated, which makes me think Pokerstars wants to sweep this under the rug and continue business as usual.

Why were the Isle of Man "authorities" contacted? They have nothing to do with this. The crime occurred in Spain, and Jens is not a citizen of Isle of Man. I realize that Pokerstars is based there, but Isle of Man has no jurisdiction in this matter. It almost sounds like Pokerstars is just looking to say "We contacted the authorities" for appearances sake.

Lee says "We are not an investigative body", but that's exactly the problem. Pokerstars' security team DID attempt to be an investigative body at the time, and they stupidly sided with the corrupt hotel security, rather than help Jens and the other victims. Now they're trying to backpedal and cover it up, because they realize that their own stupidity complicated the problem.

This is really terrible, and at the very least, everyone should pressure Stars to permanently terminate their association with Barcelona Arts.

Now that is criminal. Ul jeans gl

god what a awful followup from stars, the incompetence is hudge with this one(or scummyness)