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Pokerstars is misleading players with new cash grab Pokerstars is misleading players with new cash grab

12-13-2018 , 09:38 AM
Quote:
Originally Posted by coon74
Dylan, a Stars executive, has stated in the promos thread that it's a bug that's being fixed, with compensations to be given to affected players.

/thread
I call BS on Dylan. No bug in the history of Pokerstars bugs has ever favoured players and positive payouts.
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12-13-2018 , 02:30 PM
All my coffins empty now lol
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12-13-2018 , 02:35 PM
Quote:
Originally Posted by *CHOMP
I call BS on Dylan.
If you don't think the bug has been fixed, you should post a reply in that thread and let Dylan know.

Quote:
Originally Posted by *CHOMP
No bug in the history of Pokerstars bugs has ever favoured players and positive payouts.
Not sure what you're talking about here - where has anyone suggested this bug "favoured players and positive payouts"?

I'm giving you a sincere response, because I know it would be completely out of character for you to see an opportunity to take a shot at a poker site and do so without any knowledge of what you're talking about.
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12-13-2018 , 08:37 PM
Quote:
Originally Posted by *CHOMP
I call BS on Dylan. No bug in the history of Pokerstars bugs has ever favoured players and positive payouts.
Hi *CHOMP,

This isn't true. Not for PokerStars and not for a lot of the other sites that are well known within the poker playing community. But I can relate to the over-generalizing to express frustration, vent, or hold some type of resentment towards x-poker thing, because I've found myself doing the same in some of my posts here -- and I haven't really been an online poker player for years.

I think it's in the best interests of posters/readers here (including myself) to recognize that genuine player feedback is promoted on this forum and other outlets. And that there are reasonable methods of communication available to progress discussion/debate on topics that raise legitimate concerns in the "poker world."

For some of us who have been along for the post-BF online poker ride and experienced the corresponding friction -- maybe we should make an effort to not generalize negative thoughts out of frustration when expressing a complaint/concern. That way more views can be liberally expressed without posters fearing they'll get raked over the coals socially if what they say happens to not jive with what somebody else thinks.

Like I said, I'm guilty of this myself. And although the generalized griping may be therapeutic for us at times, I wonder if we might want to reign-in some of it so that we don't come off as little more than butthurt grumps who -- due at least in part to our own needs for attention/validation -- wind up stepping over other feedback that doesn't regurgitate these ingrained negative feelings, and therefore can be far superior in the informative value it provides to those who frequent these boards.

Yes, PokerStars or whoever was at the wheel during the early AmayaStars days did engage in this "generally negative" type of behavior -- often. And yes, those of us who still hold some type of resentment (truly a vocal minority these days?) are still upset about it, and can make an excuse that THEY STARTED IT I suppose. But I'm not really sure it affects newer players that much either way?

I'm glad to see an official PokerStars rep ITT, and hope this type of communication continues. Not only here but on other platforms. So let's try to be more precise in our observations -- a bit more considerate -- and see if that extends a value to the more casual crowd too?

To the OP:

I have some biased, negative opinions about "dynamic pricing" schemes that are currently being used in the video game industry, but from what I grasp about the "Chests" -- they're a method to selectively reward customer loyalty or the personalized value a company such as Stars perceives that each customer provides it? Much like coupon mechanisms in supermarkets? That could theoretically provide either a benefit or burden to x-customer? Depending?

If that's the case -- and if a company perceives you to provide a lesser justification to receive/be eligible for certain rewards -- then is that really "misleading" certain "lower value" players? Or rather just the company's way to ensure its most valued consumers receive the best benefits from such discounts, loyalty rewards, or other incentives?

Generally speaking, I don't believe such systems are really a good thing to hook up to the online gambling industry, particularly due to the new GDPR guidelines that enable players in certain regions to request and obtain the information that is accrued on them.

https://www.eurogamer.net/articles/2...-ultimate-team

What this means is that these consumer "data points" that loyalty systems may utilize to determine how their players are rewarded will continue to get aired publicly and eventually will circulate to more customers who make real money purchases online in any fashion. But especially the "gambling" industry. And I believe the industry as a whole -- but specifically PokerStars -- should really consider how such rewards schemes may play out in the public eye once more casual online consumers are tipped-off to how much info companies have on them, and how it's stored or used to determine a final cost of goods/services.

I hope this helps, and am interested in others' views. Please note that there are other individuals, many of whom work in the industry -- who would be much more qualified to progress this discussion. I'm no expert, just a person who has somewhat researched this topic. Thanks for reading.

Last edited by dhubermex; 12-13-2018 at 08:55 PM.
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01-08-2019 , 05:30 PM
My experience with pokerstars reward system:

I'm recreational player, earning from 100 up to 1500 points a day. For me red chest is 265 points and blue chest - 660 points. Two weeks ago I reached bronze chest for the first time (1800 points). It took 3-4 days to earn those 1800 needed points, but after opening the chest, I "stayed" in the bronze chest level, and needed to earn 4500 points instead of 1800! Today, after 10+ days I finally got those 4500 points and... I'm still in bronze chest level with 4500 points for the next chest...

WTF?!
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01-08-2019 , 05:45 PM
Quote:
Originally Posted by liudasmtb
My experience with pokerstars reward system:

I'm recreational player, earning from 100 up to 1500 points a day. For me red chest is 265 points and blue chest - 660 points. Two weeks ago I reached bronze chest for the first time (1800 points). It took 3-4 days to earn those 1800 needed points, but after opening the chest, I "stayed" in the bronze chest level, and needed to earn 4500 points instead of 1800! Today, after 10+ days I finally got those 4500 points and... I'm still in bronze chest level with 4500 points for the next chest...

WTF?!
What was in your chest after 4 days of play
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01-08-2019 , 05:58 PM
I'm amazed people still analyse the "rewards" from these chests. Like does the difference between 1% or 2% or 3% rakeback really matter to anyone?
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01-08-2019 , 06:32 PM
Quote:
Originally Posted by MilkMan
I'm amazed people still analyse the "rewards" from these chests. Like does the difference between 1% or 2% or 3% rakeback really matter to anyone?
I hear what your saying but where do you draw the line with that? Of course people care about having to effectively pay more rake.
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01-08-2019 , 07:28 PM
I had 1% rakeback on Stars, im a recreational player. I can't even imagine the rakeback a winning reg gets.
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01-08-2019 , 08:01 PM
Quote:
Originally Posted by Isildoyle
I had 1% rakeback on Stars, im a recreational player. I can't even imagine the rakeback a winning reg gets.
You might need to study string theory first.
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01-09-2019 , 01:38 AM
Quote:
Originally Posted by Maximus122
What was in your chest after 4 days of play
I believe it was less then 50 starcoins, can't remember. Yesterday in bronze chest (4500 points) - 106 starcoins. (More then 10 days of play)
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01-09-2019 , 09:29 AM
How much more rake are they generating than old formats?
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01-09-2019 , 10:19 AM
Nothing new from Stars. taking advantage of their position
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01-09-2019 , 05:18 PM
They're lucky there is a huge pile of honking fish blasting off stacks left right and centre because seriously, this whole chest thing is an absolute joke.

I doubt an advanced AI could even figure out wtf all this chest bs means and yea, the rakeback is absolutely ridiculous.

I played like 60k hands of 10nl/25nl and got $10 in rakeback. Just unbelievable.
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01-09-2019 , 05:47 PM
Anyone else got a 1$ diamond encrusted chest reward just before New Year's?
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01-11-2019 , 12:22 PM
Does anyone know of a way to get your chests to open automatically, without watching the will-to-live-draining animation?

The marketing person who came up with it must think the average Stars customer is 3 years old.
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01-11-2019 , 12:27 PM
Quote:
Originally Posted by Rimlog
Does anyone know of a way to get your chests to open automatically, without watching the will-to-live-draining animation?

The marketing person who came up with it must think the average Stars customer is 3 years old.
I saw a tweet a few months back from Nick Jones (pokerfuse/Poker Industry PRO) talking about auto chest-opening software that IS allowed. I'm unsure what the software is called, but I'll look through the tweets and post here if I find it.

EDIT: I've gone through the twitter feed but it only scrolls back a few months. I haven't found anything via Google, so I've asked to see if there is indeed such a program. Will update if I find more info, or perhaps someone else will post more details about the software.

There's also apparently a way to skip the animation if you click on the chest while it is opening? This isn't what I was referring to but should stop the animation?

https://www.pokerstars.com/help/arti...mation/106232/

Last edited by dhubermex; 01-11-2019 at 12:54 PM. Reason: See "EDIT"
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01-11-2019 , 02:45 PM
Hi Rimlog,

To follow up, I asked further and Nick referred me to the Software Forum.

I believe the program is called "EZChest" by "EZPokerSoftware."

You can find out more from the following thread in the Free Software forum.

https://forumserver.twoplustwo.com/1...tware-1702528/
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01-13-2019 , 08:40 PM
lol chests.. I don't understand why anyone would waste their time
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01-14-2019 , 03:36 PM
Quote:
Originally Posted by wowsooooted
lol chests.. I don't understand why anyone would waste their time
Simple, ppl like chest and they have proven PokerStars to be in the right direction
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01-20-2019 , 09:13 AM
Thanks dhubermex - a bit ridiculous that it needs a third party to take away this annoyance.
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05-30-2019 , 06:17 PM
Quote:
Originally Posted by PokerStars Dylan
Hi NoSurprises,

The issue you're describing is a technical issue that cropped up over the weekend that has been fixed as of today Was discussed here yesterday: https://forumserver.twoplustwo.com/s...postcount=3520

Players who moved up a Chest level got an easier point requirement so benefitted. For players who moved down a Chest level and received the harder point requirement for their first progress bar of the new level (it would be the same point requirement of the previous Chest level they were moved down from), unfortunately they will still need to complete their current progress bar. However, their next progress bar will have the correct requirements, and we will also be sending out compensation to these impacted players that will more than compensate for any value lost out on.

Please accept our apologies for the inconvenience caused.

Regards,
Dylan
Hello, I have my account frozen, 29 days ago, my nick in pokerstars is muty555, can you do something? I already sent all the documents they asked me, they answered that they could already verify my identity but I still have the account frozen and I did not have any more answer of support
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