Ok thnx for the update. Will let ppl know when there is any update with my status

Thought lindy came across well from the start. Any chance they are due an apology from the HUD cheating regs who abused them/accused them of stealing funds

i mean he's essentially admitted that hes banned me by association, no chance am i giving an apology.
I would however like to thank him for his swift detailed replies as it was more than what i got from the agents/head of community side of things.

FWIW all of my players have been unfrozen and it's business as usual for us but it is certainly not acceptable that guys like Hu4hoes and others who were banned by association seem to have no recourse.

Feels weird when your confidence is hanging by a thread. I have to ask this question since my private messages started going unanswered. Is there an official way to appeal wrongfull accusations?

I am still intrigued and trying to make sense of how is it possible to reach such a faulty conclusion beyond doubt when my experience except the HuD of course has been absolutely nothing but clean and done with respect towards the game, ever since I joined the site.

i was told there will be an appeal-process, after finally all communities went through the investigation. this should be done within the next 48hrs by what they said, and after that i am sure they will find a way, probably here AND through agents, to let people know about the appeal-process.

I am not very familiar with how Stars operates their security. My guess is ours team is not as mature as theirs at this point but we have committed a large investment in new tech and process that I'm guessing they haven't.

lindy can you please also keep us updated on the decision/decisionmaking about how innocent players will get compensated? obviously, i hope you can understand, thats the next logical thing to think about for us players.

thanks

Weekend plus 3 days passed is there any update about this?

Hey, my accounts are still frozen. How long does it take to go through rest of accounts? If someone got banned is there any different message on top of login site then frozen account ? For example your account got banned?

My friend (same agency) got unfrozen today. It’s been two weeks and im still frozen.

Just give them a couple more days imo

I am in Canada and have been playing on Poker King, I never had my accounts frozen but have not been playing since it was announced about the region blocks. I can still log into my accounts and everything seems fine. is there any region block right now or can I continue playing?

Any updates on when the last communities will be resolved? It's way past the weekend now :/

Hey lindy please can you update us about the status?

Yeah this is really unprofessional/damaging when you keep hearing "it will get resolved soon, few more days" for over a month now.
It's way better when you give actual timelines instead of making empty promises where you hope you'll get through the accounts

Hey whats with rest of accounts ? Lindy can we get some update whats goin on?

Also some update on banned countries would be nice - it appears now all europe is banned?! Is this going to be permanent? Do you plan on banning additional territories? Thanks

I have been told to make an appeal for my (very unfairly and unjustly) banned accounts through customer service. I go to customer service through the app, get greeted in chinese. Ask for english keep getting answered in chinese, guy says "I can read english" and answers in chinese couple more times, then figures out how to use a translator I guess and starts asking for accounts details. We have this on and off 0 value conversation for at least an hour during which he keeps telling me to wait and then eventually he says that I have to send an email to an address telling them what my problem is. And here I am at my desk, wondering where has the past hour of my life gone. I ask what was the reason of our long ass conversation then and get the same answer, send email to... It's been 4 or 5 days since I sent the email, still no sign.

I am wondering then, how can some high stakes pros like those mentioned before get their names associated with such mechanisms. Did they really get all the information of what is going on? As I told lindy in our private conversation, if one of those guys were to come and confirm that I have been botting or using whatever assisted software they say I have (I have 0xp with any of these) I would drop it all and accept my faith, cause then I would have nothing left to fight with and against to prove my otherwise true innocence. And I would accept that there are some wrongdoings that you just cannot fight against. But untill then, I will keep hoping that they realise that their system or whatever they are using is flawed and make things right with those who are not at fault of such things. I have friends as well, that got the same reasons even tho they are just average honest mistakes grinders, bashing their heads day in day out, working through the big variance of these soft games and trying to make ends meet.

But we all know, that coming clean with such conclusions is not something companies are keen on doing as that would damage their brand to the point of distruction, especially after going so strong and being so adamant about everything. Even tho, in reality something like that would probably give them grounds to build up with integrity the thing that lindy said puts so much soul in for.

So, those of us left waiting for the truth to come up, we can just wait and hope, but we shouldnt expect much as things went so far..

Also joining #TeamFrozenAccounts as of today. This is getting ridiculous.

ehm Europe banned what?
Looks like we lost Lindy

bump

Security team is obviously under-resourced and just trudging through thousands of hands. If they had the necessary cheat detection software accounts would have not been banned simultaneously. Obviously they're having to go through the whole process manually which will lead to a large number of errors. Such a process would also require some advanced, PHD level knowledge of advanced statistical algorithms to discern the probability of a given account cheating.
This explains also how seized funds will be used towards the bad beat lottery - pokerking Asia has no idea on how to distribute the funds any other way since such a process could be interminable.

i would imagine sorting out this issue is the least of their concerns these days

some points i wanted to adress:

@lindy:

atm you losing credibilty very very quickly given how everything is managed. it almost seems like pokerking doesnt even have a clue what they are doing atm.

if somebody would have asked me 2 months ago i wouldve said its by far the best managed asian app there is but now i'm not so sure anymore.

i really don't understand what's so hard in getting a head of communication employed at least part time who post in forums and maybe in a telegram group to update about the developments.

atm nobody knows whats happening, not me, not my partners in china, not my other contacts.

i always was a big advocate of banning certain territories which bring no benefit from the pool aka "1st world only site" but i don't know what's so hard in communicating this.
2 weeks ago one of my russians couldnt sit anymore, 2 days later he could play again. now all europe cannot sit anymore... will they be allowed again? is europe gone for good? it's one ****ing pop up you need to create chinese and english "date x we dont allow players from certain countries anymore, please cash out" so very very easy to implement and everybody would know whats up but you choose a line where all the players are unsure now if to cash out, if to wait, etc. - it's just not fair. even if those players net took money out they still paid a decent chunk of rake and deserve better treatment.

also due to the latest ban there is the "interesting" situation now that i have some guys who didnt play at all/barely played but they are banned from playing now. naturally they wanna cash out. your chinese support tells us "not enough rake lah". so please explain to me how those guys are supposed to rake money in order to cashout when you don't allow them to play - it's absolutely ridiculous. again easy to solve with small penalty % for not enough rake but at least they get their money quickly

cliffs: all i'm asking for is get a decent line of communication with english speaking players. if anything you owe them this because alot of those guys essentially made the site what it is now and brought liquidity when you needed it...


peaze

Just to give everyone an update:

1) All accounts other than a few remaining short deck and holding accounts have been processed. All community heads were notified - please let me know if anyone wasn't informed.

2) As of yesterday, I was informed that Poker King will no longer be serving countries outside of China. EU IP addresses were blocked yesterday. Unfortunately, I wasn't given a heads up until after an action was taken. This decision was in reaction not only the bot/collusion/sw rings, but it was deemed that there were insufficient resources to properly service the players outside of China (especially since the agent system isn't working).

3) VPNs are banned - The agents/community were notified and an announcement was posted on the site. Any player using VPN to access the site will be banned. Only players within China will be able to play.

4) All players who were playing outside of China will be able to withdraw their funds from their accounts.

5) Appeals for any banned accounts will be processed in the coming weeks.

6) Moving forward, Poker King will partner with a company for any promotion outside of China (in process). This company will have its own KYC requirements, customer service, customer communication, and deposit/withdrawal channels. The company will also serve a limited number of markets, have their own app (but share player pools), and have certain requirements to register.

7) In the next week or so, we will make decisions on how to compensate players that were impacted via collusion, bots/assisted sw.

Honestly, Poker King has done a poor job communication externally outside of China. This incident has demonstrated to us that we are not ready to serve and overseas market and are under resourced to do so. As one poster highlighted, we were under-resourced - this event has highlighted to us the importance of investing in building the tech and expertise to fight bots, AI, and collusion. Once we are ready and feel comfortable offering a good product to our players, we will discuss offering PK outside of China.