Totally agree.

I did and got blocked with comments deleted!

He said that he knows head of security so most likely think on John Andress.

Looks like he deleted all the comments, I've followed him for months, had some good back and forth but got blocked altogether also. He's not just someone, he's on the poker scene for many years, had a podcast on deucescracked and just seemed like a great guy with integrity to me from the outset. He's no Joeingram level just warrior I suppose.

I still hope it's just them being understaffed lacking resources and it will all work out, it makes it less likely they pull an exit scam now that there's some leeway with them actively publicly promoting and pushing for the Western market, using public figures as affiliates no less

Officially, Poker King (PKW) only services China and a few southeast asian countries (the final list is to be determined). Certain countries that are blocked are the ones that PKW has determined it will definitely not service. PKC is a partner company that we have signed a technology licensing agreement with to service the other overseas markets. They will have their own customer service, marketing, and communication.

To give an update as to what is going on with the bot/collusion/sw investigation:

1. All accounts that are currently frozen are banned - meaning there is strong evidence for bots, collusion, use of assisted software or a financial interest in one of these above activities on PKW. No account is frozen because they just happen to be in a community or associated with an agent.
2. Appeals are being processed over the next few weeks. Every account that has submitted an appeal will be reviewed by myself and the 3rd party security panel.
3. There have been several appeals saying that they are not bots. To be clear, use of software assistance where a player is using software recommendations on strategic decision (aka live assist or AI) is NOT allowed. Many accounts that were banned were of this type. Players who fit our profiles and exhibited non-human play were banned.
4. The process we used to create the bot/sw profiles were validated with trusted professionals in the community who are experts in equilibrium play. They have each submitted their own statements on record with PKW that they have reviewed and validated our process.

Since you are here I get alot of questions about HUDS - did you start banning accounts for using an external HUD? Thanks

Apparently, there is also a lot of misinformation on here and I would like to clear up the false statements regarding PKW.

Regarding the misinformation:
1. PKW is not banning players and confiscating money without substantial evidence of illegal activity on the site (i.e. collusion, botting, or use live assistance software).
2. The players who’s accounts are banned claiming that we are stealing the money from their accounts have substantial evidence of at least one of the above illegal activities on their account(s).
3. The company does *NOT* have a policy to take money from winning players, foreign players, or any player on the site. It does have one against those using bots, colluding, or using software assist to cheat others.
4. I was curious as to who the players were who were posting so I did some research - here are two of the posters in the thread Ruslancheeck and Trueteller-hsq.

5. Ruslancheeck (PKW IDs: a6276803, Ruslancheeck1, DrRuBack1)
a. Evidence of collusion in the form of card sharing and teamplay at high stakes short deck. This alone is enough to ban. We took it a step further and tried to understand what the organization was doing - there is every indication that this is a team, if not corporate operation.
b. Contextually, Ruslan's entire community was structured with bot accounts playing at low stakes, live assist/bot at the mid stakes, and players involved in high stakes collusion - this whole community was set up to cheat other players and there are high samples to support the bot/sw use as well as collusion.
c. Ruslan admits to using software assist, describes how botting networks operate, how other bots play on chinese sites…and Russian community proceeds to flame him. Although we would never use this as evidence for banning, it is pretty damning.
1. Profile - Posters are commenting how Ruslan is cheating using software/bots: https://www.gipsyteam.ru/profile/DrRuBack
2. Ruslan admits to using software assist/live assist: https://forum.gipsyteam.ru/index.php...post&p=5872623
3. Ruslan describing configuring his software vs other bots: https://forum.gipsyteam.ru/index.php...post&p=5873802


6. Trueteller-hsq (PKW ID: Tureteller) - Note: this is not the real Trueteller.
a. Tureteller was banned for vpn use and more importantly for having a playing profile that matched exactly with our SW assist/bot profile.
b. Tureteller admits to having/using AI at the tables (see attached Skype log) :
This screen capture was sent by an agent involved in the VIP communities during a chat interview for the investigation. This was used a supporting contextual evidence (not used to close the account)

The point being, PKW has done its homework. We take banning and player fund confiscation very, very seriously. We will diligently process through the appeals but I want to emphasize, no one's money was taken (or will ever be taken) without evidence of a serious violation of the rules.

Absolutely not. Accounts were banned for these reasons:
1) Collusion
2) Assisted Software/Live Assist (SW that makes recommendations on decisions)
3) Bots
4) Financial interest in one of the above

Ok, he admitted.

What about people (like me) who played low stakes, barely played more than 500 hands (2-3 sessions) and didn't even make any money. If I had bot assistance I guess I would play more often and at least have profit at low stakes...

Also, how is possible that I got paid for 1 account and not 2nd and I was playing at the same time (had 2 accounts)? If I had live assistance tools, why I would not use it on both ones?!?

And please tell me how the adequate counter-evidence should look like?

Thanks for all the clarifications, and for taking the time to review appeals.

It's frustrating that blatant cheaters are attempting to gaslight this entire process. Colluders and bots are a huge threat to online poker's continued existence - and despite the challenges this investigation has created I am very grateful that it has been undertaken.

I'm hopeful we can work together to clear my name.
1) I knew zero other players on PKW
2) I don't even use a HUD. I've refined my strategies for over a decade, and if anything I consider it a compliment that my decision making is at a high enough level to be false-flagged as using SW assist. I've provided screenshots taken mid-session when interesting things happened - and there would not be enough time to shut down any third party programs before snapping the screenshot - and will happily answer any questions about my strategies. There are many mistakes i simply NEVER make anymore as I am extremely disciplined.
3) I play generally short sessions, and sporadically as my schedule fluctuates. Tilt control strategies means if I start to lose big I will leave immediately at times. It should be immediately obvious by my play patterns that I did not run any automated software.
4) I played alone, knew no one else and operated no external assistance software so have no financial interest in anything above.

While my presence on 2p2 has waned in recent years, I have been around since 2004 and have members of this poker community that can vouch for my integrity. I've acted as escrow for a 5-figure HU tournament here on 2p2, I was a moderator for over a decade and pride myself on both my honesty and high level of play.

Thank you very much for your consideration, and your efforts to preserve the games!

Reading the initial emails I received it seems #2 is the only thing I could be accused of. I just sent another email to the appeal inbox. In it i dissect several of my ranges with charts over several years of play at other sites to show how careful crafted and exceptionally disciplined I am with my ranges and strategies. This should help explain how I might appear to be using SW assist based on my behaviors - I simply do not deviate from my chosen strategies.

Thanks again for the consideration.

Thank you very much for answer.

a. Can you tell what accounts I teamplay with? Was my winrate higher in HU or in 4max (teamplayer should have higher 4max winrate)? Was my winrate higher when I play with hobby opponents or with other suspects (teamplayer should have higher winrate with suspects)?

Can you provide any evidence, please? Maybe some hands? I have never took part in any collusion on PKing. I'm sure that your security system made a mistake somewhere.

b. I don't know anything about other players of my agent because he never tell me who also playing in his community. All I know, that you freeze all accounts with big balances, while almost all small balances unfrozen. So phrase "entire community was..." – not true.

c. In my posts in russian community I described how to identify and fight with HU NLHE bots and how I got into the botting community to learn their secrets. Flame was provoked by hosts of botnet. I'm playing on every major site (Stars, Party and other) and never use any prohibited software. On PKing I played from Iphone/Ipad in shortdeck without any software even HUD. Anyway you don't accuse me of using prohibited software, but for some reason trying to harm my reputation.

Yeah man I just played poker (with a freely accessible HUD when it worked, no converter or anything, without it when it didn't) and 3/4 accs got blocked apparently, feels really random. Seems like a lot of people are in the same boat here, should people start to message you directly to solve them individually?

I don't see how the site and system can freely operate and actively promote publicly on the US market without repercussions when this is happening to just normal players that were trying to play poker, it should be your priority to resolve this when your systems clearly flags false positives.

This is BS man and you know it, if you'd honestly check my accounts by yourself you'd see that I'm not playing like a robot for *** sake. Never had any assistance in any form nor did I played a lot of hands or hours and in the end finally got to being break even after having a downer and now this. Yeah, i call this stealing as well.
I deposited, i played fair, i haven't cashed out or won any money and you took it from me with BS automated answer, not providing any so called "strong" proofs or proofs at all!

I do not get any response from PMDuty2018@gmail.com anymore. I have had two accounts free but the other two are still locked. This doesn't really make sense. It's also unclear to me where to make an appeal.

We will definitely give your appeal a long hard look and get to the bottom of this. I appreciate your feedback and what you given us here will get taken into account.

Did you get the original appeals form? Send me a PM if you did not get it. We've set up a new inbox at pm@pokerking.club

To clarify - not all accounts that we suspected were banned with funds confiscated. We took the conservative approach. The process is significantly more involved if funds are confiscated - therefore, if evidence was not to our standard (e.g. there was not enough play) or insufficient funds in the account we released the account. The security team is resource constrained - we chose to focus on only accounts that had strong evidence and sufficient account balances to ban. Accounts that fell short of these requirements had their balances released but the accounts closed.

Each appeal will be processed individually and reviewed. I will not be responding to individual appeals here in this forum.

If this is not fixed for your accounts, PM me. I will make sure you get your balance back.

PM me if you still haven't gotten your funds withdrawn. Several weeks ago, after @TimStone sent me a PM, I had the site remove the withdrawal restriction for a 5 day period (for the entire site) so players could get their funds off. After that, customer service was instructed to do this manually for players who were from blocked countries. Apparently, there were still issues.

the truth comes out

Lmao
Is that why you took 250k rmb from my accounts? Was that sufficient enough for you?

I was willing to let it slide the first time I read it but you’ve mentioned it twice so do you want to explain yourself?
Pretty hard damn evidence here you admitting that account funds need to be sufficient enough for you to ban

I didnt get response when i sent an e-mail with explanation to pokerduty2018@gmail.com - should i resend an email to pokerking.club ?

This makes logical sense to me - if your security team has limited resources, ignore those accounts playing micro stakes and those that had the most limited financial impact. Certainly on some sites the micro stakes are bot-city and that has a ripple effect on the overall poker ecosystem, collusion/botting in high stakes games are going to cripple it much faster though.

I believe lindyhppr put the new email address in one of his replies above.

wanted to jump in here and thank lindy again for resolving the issues i had. mainly blocked accounts who couldnt cash out due to not enough rake and inability to continue playing due to players country. while i think this couldve been solved alot easier by the site itself from the getgo without lindys help that money would still likely not be withdrawn.

lindy is definitely one of the good guys and tries to make things right but he also has a ton of work to do most likely.

that being said if you should have any accounts banned bc software assistance/collusion/botting and you know yourself 100% that you played fair and square I would be cautiously optimistic in your shoes that you will get your money back. it may just take a while...

peaze