So you chose from now on you will only service the country in the world with the strictest laws, were gambling is 100% illegal? solid

//EDIT: other than that i have to thank you for your honesty, the dignity in what why you handled overseas playrs and innocent players. Other apps handle this way more "shady" and it is very clear that you were/are not trying to **** players over, i like your statement about "not being ready for overseas" yet. honest and realistic.

//EDIT2: about compensation it becomes an issue now though. because if you decide to compensate players now by freerolls, promotions, bonuses, etc. right after banning all foreigners, its obv crazy unfair to us innocent foreigners. there has to be a way of direct cash compensation, somehow.

//EDIT3 goddamnit: point 6) on your list... just to make clear... does that give hope for foreigners in the future? how "limited" markets are we talking? It would be awesome to improve the, as you mentioned, quite bad communication on PKs side and at least have an official telegram/discrod/forum where stuff is OFFICIALLY posted.

thanks for this now players and agents can plan accordingly

You are absolutely correct and I'm sorry. The communication has been very poor - this was due to a lack of communication channels set up for overseas players and the fact that the community heads are not filling that void. The company was set up to service the China market and we failed to anticipate an issue of this scale.

Poker King has decided to pull out of overseas promotion and will shut down any agents, communities, unions who promote to overseas accounts. If we can't service a market correctly, we should not be promoting to those customers.

I have a list of changes to communication, the app, rake structure, and account creation that we will address once this case is completely closed. I agree with your suggestions and I'm asking the dev team to create these changes on the app to improve the player experience. Until we get these things fixed, we shouldn't be branching out.

Regarding your feedback on the players who have been asked to withdraw but have not played - I just contacted our COO. This is our fault and an oversight on the team's part. It should be resolved shortly and the players allowed to withdraw. The system was set up for security reasons and this case was not accounted for.

Anyways, we'll try to clean up our sh*t and meeting our collective expectations as poker players.

All regions other than China will eventually be blocked until we are ready to provide adequate service to those regions. I would suggest withdrawing your money from your accounts.

We are done except for few short deck accounts in 3 communities.

@lindy

Please can you check your pm

Yes, we are under resourced. Although we have a team looking at gameplay 24/7 they were not adequately skilled to go through the level of bot/collusion/sw issues that affected our site. We had to bring on a team of experts (beyond just the ones mentioned in our security panel announcement) to help and go through the mountains of data and validate the conclusions.

@lindy

I've also sent the pm. Could you please check?

Basically, our club community head hasn't been notified anything yet, and most accts are still frozen. I've sent the detail in pm, could you check please?

Thanks

There were a group of bot accounts in this community so the whole community was closed until each account was reviewed.

I see that my post went unnoticed, making me feel even more like some scum bot user/cheater yapping for no good reason. Is that the case with my accounts as well or in my case it was a 'clear cut' case of botting (you have my IDs in private) ? I'll be waiting for the answer to the appeal anyway. One can only hope things will clear out in the final minutes of this mess.

Hello, I'm in charge of the Agent with community number 166976.
Our head account ID number is 2133941.

We used to be an agent based on the poker master game, but we started the poker king agent service in early February because there were so many bots on PM.

Because I'm not Chinese, I've had a hard time in depositing and withdrawal of money. But one of my players who has a lot of interaction with the foreign players introduced me the agent called PokerinAsia, who is an union and they told us we could make the transfer between users easier with a backend system. So we started to play in clubs under them.

And when the investigation was conducted to a large group of overseas communities, we heard the news only through PokerinAsia because there was no proper way to communicate.

One of our players asked lindyhppr and told me that most of our community's accounts are now considered to be bot and are frozen. We are currently frozen except for Master Account and a few unused accounts with no money inside.

We're made up of pure Korean players, and we don't have the skills to use bots. Also, we are not really winning players, and we've had a quite result last month or so, except for a few. There are a lot of my players who are severly suffering because their funds now frozen and conficated even though they have done nothing wrong. I don't know how the players were considered to be a bot, but I can explain everything.

We could submit all of our Telegram Support activities as evidence for all individual players. Is there any way we can actually communicate? I haven’t heard any notice, so I was expecting the accounts to be released, but I heard the news today.

I'd like explain everything and talk about exactly what caused our players to be frozen. I sincerely hope you would give us a chance to do so.

Thank you.

I guess im moving to china?

Now i have to go back to PokerMaster, nothing could be worse.

Hey , what do you mean exactly by holding accounts have been processed, is next step to release or ban them ? Since 27th February all my accounts remain frozen and mine affilate doesn't have informations neither what's going on with them. I just know that you released some of accounts from his union but many remains blocked. I would appreciate any help , sent you as well priv message if you find some time.

131403 果小屋
142567 雷神

Both communities (around 1500 accounts in total) frozen, however, we have been given a *.jpeg picture (not even an *.xls file) with a list of around 200 accounts which have been unblocked. No other information so far.

Holding accounts are accounts that had no play but were used for transfers. If these accounts are linked to cheating or bots they will be banned. I doubt you would have a holding account unless you were running a stable (of players or bots). There aren't many of these in the communities.

Lindy, can you elaborate on what markets will be served through the new partnership and what requirements there will be to play? Thanks.

ANd also whether those of us outside of China who are unfrozen can continue playing or should wait.

Hey lindyhppr,

I was staking a friend on PokerKing and he's still not unfrozen. You mention the review is done, which means he's being condemned as a cheater. I know this is 100% false and should not happen. Please reconsider your methods of detecting cheating, because if this goes through like this you happen to hurt a lot of innocent players.

Hi, Just finished talking with my agent Sunnyfreak on forum, he told me that they got info today that my and accs of my friends are banned and money gone. His partner Tobias W. is still in Manilla and he told me they have meeting later today so maybe it's not final.

Our accs are banned beginning of March, and since Lindyhppr posted here that they will not take money if we used HUD I was not happy with freezing funds but not worried since we didn't used live solvers or anything similar.

So some of my friends are playing low stakes 1/2/4 and 2/4/8, one was mixing 2/4/8 and 5/10/20, and I was playing mainly 10/20/40, we always took care not to even play at the same table and if we did we played regularly.

So total about 200k CNY is frozen atm, and some of those accs are fairly new and some are not even used but I had some money on them.
Only 1( that I used) out of our cca 35 accs got unfrozen and I withdrawed money from it.

So that really doesn't make sense since I used same setup on all accs, played up to 6 tables didn't even played huge volume, played short sessions, changing tables a lot, how come they unfroze that acc if it's used by same player.

Can you please help me what I can do to prove we used only hud?

Also since I was following this thread and talking with my agent it looked that it's going in right direction and you're unfreezing accs, and my agent had 2 unions I decided to deposit again on unfrozen union.

Those accs got blocked first gps ban then they were frozen completely, and they are unlocked now and money is withdrawn.

And I used same setup again but this time accs are unfrozen, so thats obvious that you're doing something wrong.

I would appreciate some kind of answer, and advice what to do next.

For me, it's even weirder. I have two of my 4 accounts still frozen. All played with the same setup, never used a different IP or desktop. I was running Hand2Note and Pokerminion. Did you use any software?

Also have two friends still banned of whom I'm sure they didn't cheat either. One of them only used H2N. We even tagged each other in H2N to avoid sitting at the same table, because we wanted to be extra careful knowing PK is fighting cheaters harder than any other app. Which is also the reason we moved to PK. Irony kicked us in the but I guess.

I hope we can at least get some communication going with the security guys

Are you sure this is the case? Please DONT get your hopes up but there is a known bug that shows 0 balance but the money is actually there. Normally if your money is confiscated, your accounts would NOT even be unfrozen, it would display a message "you are banned for cheating" or something along those lines. Usually when your accs are unfrozen, your money should be yours again and in the accounts.

i made a .gif to show you how to fix the glitch and hopefully see your account balance again.

https://gyazo.com/dd03ed9d28a57c2532170f635447e7f0

glgl

I used elite hud with pt4 + pokerminion, and my friends except one used only elite hud since they were playing lower stakes so pokerminion was to expensive for them(80$/month, but buyin or building assisting software obvious isn't according to them)

Well we did same thing I was so tired fighting colluders on PM so decided to quit ind Dec and start here.

we did the same since there was enough action there was no reason to play on same tables, and we didn't wanted to give them any reason to accuse us for cheating.

Still hope something will be done.

That was the case for me too. I also saw 0 at first, but later I did see my balance. That was for the unfrozen accounts. I couldn't even log into the other ones.

So first I couldn't sit at the tables but money was there and I observed tables, I used google translator and it wrote something about ugrading gps.

and later those accs were completely frozen same as my first accs that I can't even log in and need to contact support.

Today they were unlocked and money withdrawn.

Well I had little hopes when it all happen, then I saw lindyhppr post here so I was sure everything is going to be ok, and now again my hopes are very slim since it's obvious that they are doing something wrong

Why can't Hong Kong players play on pokerking anymore? Do you mean Hong Kong is not a part of China?