Problem #1 - we're more or less on the same page

Problem #2 - is still the same problem #1. First, all those things you list are something that Phil fully understands the importance off, as he stated many times before. Claiming otherwise is a is a straight up lie. The reason they're not available in RIOs client yet is because they're behind in the development, not by design. It's still part of problem #1, the development. To claim that it comes from poor understanding is beyond ridiculous because their importance is so obvious that there is nothing to understand. While I agree that launching without them was a mistake I suspect that the old development team was giving Phil inaccurate deadlines that they kept missing. Phil launched based on those deadlines because there was a great deal of euphoria during the beta testing and he assumed all those things will be implemented shortly after the launch.

Problem #3 - is also part the same problem #1. They can't go and spend money on marketing when they don't have a finished product yet. Only after they have a finished product you can complain about their marketing strategies or lack thereof. Because until then you don't know what they are.

Everything you're criticising RIO for is a non issue because Phil is on the same page with you about most things you criticise him for. And he will be addressing them once they solve their development problem. Again, Phil has addressed their development problem by making staff changes. Let them finish their software now which will take a good amount of time. And once it's finished let's see how Phil reacts to player feedback and other things you criticise him for. Until then you're just shouting at the clouds.

Problem #4

Phil is surrounded by yes men who aren't helping him with his overly optimistic view, perhaps because he is paying them?

haha. every policy change eh? anonymous tables eh? huds are banned.

this is how it went down. phil has a dream. phil talks to people in the business who tell him it cant work. phil caves. dream over. (it mighta worked)

this thread needs to move on, myself included. its NOT happening. its too late. maybe another savior will come around with big promises like building a wall and not deliver. hope and change baby.

btw the idea of making a site catering to pros and having fish follow is a great idea. worked for full tilt until usa started stealing all their money and they decided to steal it back from the players.

on stars you used to be able to see all the team pros and online pros with a search feature in the lobby. why did they get rid of that haha. now the search function doesnt even work. if youre reading this stars, fu haha.

the dream of poker is alive. inside of you. all you need is one table of whales in the entire world to play with. dont be mad, phil tried. thanks

The dream he is referring to is not the dream to analytically arb out a tiny edge using tech to fleece microstakes punters. That dream cannot create a sustainable entertainment product/industry.

The dream is to have the stones to put some value at risk to make a run on Vegas because its possible to win big by applying some skill to a gambling game. This is not something that applies to a lot of the audience (in terms of seats) at the moment, and that's why the industry sucks and does not need more of the same.

stars was doing just fine before they sold. yea maybe the numbers were in a slight decline, but poker has booms and busts and it was getting lame. with 1000 words used like vpip on national tv, thousands of autists losing their livelihood etc.

yea it goes against the stock market philosophy of must grow each year or die. but it was doing fine. now stars is in a freefall and half their earnings is from sports/slots.

the dream was fine. sometimes you gotta move down stakes is all. seeing a slight loss and changing every aspect of the online game is a hail mary attempt and only accomplishes one thing, for sites to make more money. fish will always lose.

Excellent summary of FTP.

That, plus Stars was eating their lunch in the market overall. I would suggest FTP was likely spending players' money to appear to keep pace with Stars independent of seizures by DOJ.

Keep in mind they were taking in deposits, never cashing the "checks" and issuing chips anyway, to be able to portray they were afloat.

Hey, Josso. I don't like to make a habit of quoting and congratulating people who've come to my defense, but you expressed very clearly and logically exactly what I've been attempting to explain - much better than I was able to say it myself. Thank you!

Hey Jackal,

Thanks for your patience as I looked into this, and I'm sorry it took this long - I wanted to discuss this with several key team members and we have all had a lot on our plates.

Regarding the hand in question, I do think that you were compensated fairly...

You said:
When the money goes in preflop, your equity is your equity. Blockers, flop equity, etc., is all taken into account by the basic equity calculation.

I can understand why you were unhappy with the initial compensation, and there's no clear right answer to the best way to refund money in these situations, but I do believe that the end result was more than fair.

Regarding your banning - my personal opinion is that your emails didn't warrant a ban, though I don't know if I can say the same for your post-ban reply, which was over the line.

Though I'm the boss , my opinion isn't all that matters - we have people with expertise and industry experience in areas I don't, and I don't presume to always be right, so it was important to me that I talk with the team and get on the same page regarding this decision.

You say that you'd like to give us another chance and you want Run It Once to succeed, which we very much appreciate. Given your support and the fact that your post-ban reply was preceded by a ban which we understand was very frustrating, we'd like to give you another chance, too.

Again, thanks for your patience. I'm sorry we didn't handle this as well as we should've. I do truly appreciate that you want to support us even after you were frustrated by this issue, and I would be happy if you came back and crushed our PLO games some more

Good luck!

Is the site closed to new registrations? I have tried a few times over the last few days and keep getting the message, please try again later? Pretty frustrating filling out all the details and getting the error.

Appreciate it brother! Yes, I did follow up with a nasty email ,after he banned me for nothing. Thanks for handling this situation with logic, don't think that another poker site would act accordingly!

Yup, the frustration was adding with each passing hour, email, glad you can see it from my side!

Fine, no problem with the hand and I will be more than happy to continue to destroy your plo tables, I mean when you have guys 4b jamming 7 high rundowns, how can I not, right!

haha. he had 53% but is angling for 75% equity bc the hand flops blockers lol. get real dude. then curses out support and complains on here about it.

i say keep him banned for being a scuz.

We'll definitely get an assist from Amazon Page.

Best wishes,
Mason

Yikes - please email support or join us on discord and ask for help (you can find the link on runitonce.eu). Hopefully, they can fix this for you quickly. I'm really sorry for the inconvenience!

Seems like you need to get stacks in with some 8 high rundowns to have them dominated!

Phil, when I played on first release once I got to 3-4 tables my computer became really laggy which worries me for when you release SNGs. Have there been any changes to the software or planned improvements of this? For the record I don't have an amazing computer but I also don't have any issues 9-12 tabling on any other sites.

Shut up man, you get real, I wasn't angling, if that were true, I would of asked for 20+ hands of refunds, moron!

You're welcome Phil and good luck moving forward!

Just remember that there are players out there who still fully support RIO, even if not for what it currently is then for its' future potential.

And they will be there when RIO is ready for them.

Yup still supporting. I just can't cope with the crashes.

Good man! I like how you've curbed your temper and stopped calling people imbeciles now

Such a wonderful individual. Who wouldn't want to have you as a customer?

-BD

Are you for real? The guy insults me, insults my integrity, says I'm angling, and the only thing you see is me calling out that scumbag , I am defending myself from a POS, and you think I'm the bad guy? Geeesshhh, brother, your logic needs some work!

This really made me laugh out loud. Yeah moron isn't as bad as imbecile, you're right. I do agree that I shouldn't of used that word in hindsight.

But this donk right now is calling me a scumbag angler, cheat or whatever, he deserves it! The support rep, didn't though!

I have AA72 vs a guy 8753, sure I am only 53.35% but I'd rather play for all the money with my hand, all day, every day. I have his straights blocked and he's only a 47% because it's preflop, on most flops this will become 20-25%.

what would you call this statement?

http://www.strawpoll.me/18049279

You seem very angry and bitter, have you experienced some trauma that has resulted in your sad and unfortunate deeply unpleasant personality?

The best way forward is for you to share your painful experiences with this kind, caring forum, and then you will benefit from the care and support from the members.

Perhaps repeatedly hitting yourself on the head with a mallet would help?

It physically hurts me to see otherwise smart people miss the point of why to support run it once SO HARD.

Yes, run it once has issues at the moment with its software but do you really think that phil isnt aware of whats wrong with his site...he literally reads every comment ever and is very responsive to feedback. It just seems to take time to fix the software bc his previous tech team apparently wasnt performing as expected...why is that so hard to understand?

But the main point is. Dont you see how different phil / Run it once is acting from pokerstars. YES run it once right now is in a not ideal state BUT you can clearly see that phil has good plans for the future and it will get there eventually if we support him. Even if you dont agree with every design decision they made, if these decisions are really that bad phil will change them because he actually listens to feedback. My point is: Remember when pokerstars did the SNE bull**** and we striked and couldnt even get a response from them? We have a chance here to get an awesome operator that wants fair rake, games with high integrity and being responsive to community feedback. But all you guys do is tear run it once down and being insanely negative. In life you win if you BET ON THE RIGHT PEOPLE. There isnt a better guy to bet on than phil. Stop being negative and support run it once and the result in 1-2 years will be amazing.