Official FTP Relaunch Thread (OP updated October 26, 2012) - Page 49 - Poker News

Personally, I think he waits until he has a bunch of answers then he adds them into the thread, which I think is poor customer service. Especially, when it comes to things around money! He could for instance pop in and say hey don't some have some answers yet, working on them but here are the answers I have now. Silence for 10 days is pretty bad.

I don't think there are any unanswered questions about the money now, unless you're Italian I suppose. All we're waiting for now are individual statements from the company with our balances etc. and an official launch date.

Honestly, if you think a few days silence is "pretty bad" I think you've forgotten where we have come from just a couple of months back.

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09-24-2012 , 10:00 PM

#1202

I got top-top!

enthusiast

Join Date: Aug 2009 Posts: 85

Quote:

Originally Posted by FDSaussure

Every 10 days is greater than a "few days." I just think he could manage the thread better is all, which is bad customer service. I work in the customer service industry and if I were to take 10 days without saying anything, I would lose customers. It doesn't matter if I don't have answers, it does matter with the way I deal with people.

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09-24-2012 , 10:12 PM

#1203

FDSaussure

old hand

Join Date: Apr 2006 Posts: 1,242

Quote:

Originally Posted by I got top-top!

The idea of the "customer service industry" is such a misnomer. Your experiences have no relevance to this situation and it's absurd to expect them to be in this thread handholding us through each "no news" day. Feel free to cash out and never play on FTP/Stars if you feel so strongly about this though.

edit: He even said not to expect much of anything in September, it's not like you weren't kept informed.

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09-24-2012 , 10:36 PM

#1204

tzwien

Pooh-Bah

Join Date: Aug 2009 Posts: 5,267

Quote:

Originally Posted by I got top-top!

Do us a service and STFU

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09-24-2012 , 10:41 PM

#1205

XaQ Morphy

veteran

Join Date: Nov 2007 Posts: 3,022

Quote:

Originally Posted by I got top-top!

FTP customer service manager in the biggest deal in online poker history is slightly different than you reading off of a tech support card for time warner cable.

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09-24-2012 , 11:33 PM

#1206

I got top-top!

enthusiast

Join Date: Aug 2009 Posts: 85

Bad customer service is still bad customer service no matter what industry.

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09-25-2012 , 12:08 AM

#1207

peterc1992

old hand

Join Date: Aug 2009 Posts: 1,384

Quote:

Originally Posted by I got top-top!

Bad customer service is still bad customer service no matter what industry.

WHat do you want him to do.The last two or three times he came on here he just answered the same questions which are in the OP.

People just repeat themselves.He is actualyl doing us a great service by actually coming on here at al.We re lucky to be getting our money and will have it by november so shut up and sit tight ..

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09-25-2012 , 02:37 AM

#1208

2bad4u

grinder

Join Date: Mar 2012 Posts: 676

Quote:

Originally Posted by peterc1992

Mods. Please add this to the cliffs in post #1... :/

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09-25-2012 , 02:50 AM

#1209

2bad4u

grinder

Join Date: Mar 2012 Posts: 676

Quote:

Originally Posted by Gypsydc

The reason I want to know is because as a moderator in the FTP forum I always tried to help people as much as I could. In this case it included me making a "test" deposit from my bank account for (I think it was maybe $100). I updated a thread regularly as to the status of my deposit. By the time Black Friday came around the $100 still had not come out of my account. A $100 isn't a big deal, just a question I'm curious about because I think anyone who played and never paid owe it to PS/FTP when it reopens. So...I'm wondering how this is going to be handled? I imagine there are people who made deposits that dwarf mine. If they lost this money it definitely should be a part of repaying players with legitimate balances.

This is one of the few parts of the Lederer files where he actually gave some useful info!

If you deposited and did NOT play any hands then there is nothing YOU owe as you didn't loose any real money to any other player.

If, on the other hand you played me heads up and lost $1 to me then this dollar is a "problem".

It could be argued that you do owe it but then you could also argue that you were allowed to deposit under false pretences...

Hope that makes things a tiny bit clearer...

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09-25-2012 , 05:12 AM

#1210

DePokerGod

old hand

Join Date: Jun 2011 Posts: 1,311

Quote:

Originally Posted by DJ_Chaps

Can't read full op, this damn app crashes when I click "read more".

What's the deal with folks with smaller balances?

"When we're ready"

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09-25-2012 , 06:57 AM

#1211

fix9

adept

Join Date: Apr 2009 Posts: 998

The cardrunners sub you got from paying x amount of rake was pretty good, any news on that deal still being in place at some point?

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09-25-2012 , 07:07 AM

#1212

NeedsToBeSaid

adept

Join Date: Sep 2011 Posts: 997

Quote:

Originally Posted by fix9

The cardrunners sub you got from paying x amount of rake was pretty good, any news on that deal still being in place at some point?

3. Will there still be a link with Cardrunners, so that earning full tilt points credited you with free access to the CR site?

- I don't have an answer for this. My best guess is that this won't be decided until after relaunch, so it's very unlikely you'd see that promo still available at relaunch.

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09-25-2012 , 07:27 AM

#1213

fix9

adept

Join Date: Apr 2009 Posts: 998

Oh, hard to keep up with every thread on FTP atm, thanks for pointing the answer out.

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09-25-2012 , 07:40 AM

#1214

elendil200

adept

Join Date: Jun 2008 Posts: 1,031

This thread is more tilting than the other FTP thread. All the questions about minor details are headache inducing. How about just waiting for the site to re-launch before you worry wether you will recieve your $3.50 rakeback or if your favourite stress ball will still be available in the store.
I thought this thread would have an opposite vibe compared to the other thread, I was wrong.

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09-25-2012 , 09:23 AM

#1215

Sadmi

stranger

Join Date: Oct 2009 Posts: 8

Hi Shyam,

I'm from Spain, how will FTP points be transferred to my Pokerstars account? Will they be converted to FPP or to money?

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09-25-2012 , 09:26 AM

#1216

pokerbalage

newbie

Join Date: Jun 2012 Posts: 33

Quote:

Originally Posted by elendil200

+1

Can't wait for relaunch. Who minds minor things.

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09-25-2012 , 09:34 AM

#1217

peterpoker14

banned

Join Date: Oct 2010 Posts: 201

when FTP was closed i lived in Spain
nowadays i live in holland
can i still play on my old account?

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09-25-2012 , 09:35 AM

#1218

peterpoker14

banned

Join Date: Oct 2010 Posts: 201

oh and r the stressballs still in the store?

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09-26-2012 , 08:07 AM

#1219

Sumun

newbie

Join Date: Sep 2010 Posts: 21

Quote:

Originally Posted by peterpoker14

oh and r the stressballs still in the store?

the next one asking this kind of questions will become the new stressball for sale

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09-26-2012 , 01:40 PM

#1220

andyg2001

veteran

Join Date: Mar 2009 Posts: 2,905

Quote:

Originally Posted by fix9

The cardrunners sub you got from paying x amount of rake was pretty good, any news on that deal still being in place at some point?

I remember it being said much erlier in this thread that it would not be the case when FT opens, but it may or may not happen latter.

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09-26-2012 , 03:33 PM

#1221

GuiGui_88

old hand

Join Date: Dec 2007 Posts: 1,660

Quote:

Originally Posted by Shyam Markus

6. I would like to know my balance. When will support be able to give information about individual account balances?

- I don't have an exact date, but the plan is to have that information available to players sometime before relaunch.

update on this one?

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09-26-2012 , 09:31 PM

#1222

UnitedAs1

veteran

Join Date: Feb 2008 Posts: 3,009

^^^ was just about to ask the same thing. Surely by emailing the people with balances over 3.5k then they know the balances no?

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09-27-2012 , 04:21 AM

#1223

Eldorian

old hand

Join Date: Apr 2009 Posts: 1,274

i would guess they will first get the identification sorted and then care about the other stuff... so probably after nobody is left that has not received the ID email?